New Lookfantastic Code £2.50 off no min spend exp 30/11/10

mummy4monsters

Leosmummy wrote: »

me 3..... money taken on 29th but no redken set yet

Me too! I ordered it on the 26/11, I thought it would make a nice little stocking filler, if it ever arrives that is........ I have emailed them today so I guess its just wait & see, if I get anything back I'll post an update x

lilian1977

tamalyn wrote: »

i have recieved one of my items out of 6. that was last week when my money for all items left the bank. was assuming the others were on their way but they normally email with a despatch note and nothing for the 5 left so far. has anyone had any replies to their emails or phone calls?

Nothing yet no, apart from the below:

pinkstarsx wrote: »

Just received this email ..


Dear Customer,

Thank you for your email.

I can confirm that unfortunately we have been experiencing technical difficulties with our website's email system and therefore would kindly ask that if your query is still outstanding please submit a new query via the contact us section on our website. Please use the link below:

http://www.lookfantastic.com/help/Contact_Us.html

We apologise for any inconvenience that this may have caused and look forward to hearing from you.

Kind Regards,

Customer Services
Lookfantastic.com
email: [EMAIL="support@lookfantastic.com"]support@lookfantastic.com[/EMAIL]

Which arrived less than an hour after I'd submitted my initial email. You can't get through on the phones either. Absolute rubbish.

lulupop123

heatherw_01 wrote: »

Anyone heard back from them?

I emailed the other day & not heard back :mad: Might go to paypal &ask for my money back!

tamalyn

thanks Lilian, i have just messaged that contact for my missing orders.

pinkstarsx

Still no contact back from them & can't get through on the phone. No order delivery

KittyPryde

I made an order on Dec 1st (nothing to do with this code) and I still havn't got my order and their customer services are not replying to my emails. I havn't had a despatch email or tracking info so I don't even know if my items are on their way.

Used them alot in the past and havnt had any problems. Heard they were recently taken over by thehut group too :-/

lulupop123

I put in a complaint thingy to paypal this morning & an hour later it arrived :rotfl:

pinkstarsx

Thank you for placing your orders with Lookfantastic.com.

Please be advised that due to the popularity and miss-use of our recent voucher codes, all stock under £5 has rapidly diminished due to customers placing multiple orders. As a result we are unable to fulfil all of our order requests.

We apologise that we are not able to satisfy our normal level of service, and suggest that if you still wish to take advantage of our voucher codes, that you place an order for items over £5 before the code expires.

Please note that your order(s) have been passed to our Accounts Department for a refund and this should appear credited back to your account within 5-10 working days, however it can take up to 30 days for a refund to be processed. Due to the vast number of orders placed we are unable at this stage to advise which orders shall be arriving and which have been cancelled.

We thank you for your patience and understanding with this matter.

Please accept our sincere apologises for any inconvenience caused and we hope this has been of some assistance.



Kind Regards,

Amy Allen

Customer Services
Lookfantastic.com
email: [EMAIL="support@lookfantastic.com"]support@lookfantastic.com[/EMAIL]


Email i just received.. my item was £5.75 so i guess they mean anything totalling under £5 has been cancelled.
I'm appauled!

tamalyn

hmm i am very surprised that they have actually taken the payments from our banks if they havent actually got the stock!

pinkstarsx

How can they be unsure which items will be sent and which ones will be refunded.. the whole email is badly written to be honest.
And there wasn't a minimum spend, i still have the voucher right here in front of me !
Why send it to customers and then amend the terms of use. Awful.
I don't think we would have received a refund or items without contacting them. How can it take a company 2 weeks to respond about an order and still not give a straightforward answer.. bad customer service..