Real Life MMD: Should we keep the wine?

Lala_katerina

I had a similar situation. I checked out at Sainsbury's with 12 bottles of wine. It was part of a huge shop so I didn't notice until I got home that they'd only charged me for one bottle,instead of 12.

I called the manager. He said he'd never come across the situation before as most people would've just kept quiet. He offered me a free bottle for my honesty. I cheekily suggested we split the difference and to my amazement he agreed! Those 6 free bottles tasted great!

batteryhens

I'd keep it with no hesitation. Supermarkets earn enough money and pull stunts at every opportunity, so I' have no regrets. If it was from a small shop it would be different and I'd return it, but this shows how useless they can be and I'd class it as justice!!:beer:

gefahr

Should we keep the wine?

We received our weekly grocery delivery this evening from a leading supermarket. My husband accepted it whilst I was otherwise engaged and on checking the order I discovered we'd received 6 bottles of Merlot wine worth over £40 that we hadn’t ordered (or been charged for). My husband said we should keep quiet, but my conscience said otherwise. I called customer services and was on hold for over 30 mins before giving up. Should I persevere and ring again another day, tell the delivery driver next week or keep quiet and consider it an early Christmas present?

Click reply to have your say

Previous MMDs:No! You did not ask for these goods, you did not pay for these goods. It was a genuine mistake by the store and should be returned to the store. If the store rewards you for your honesty by letting you keep the goods, that’s fine.....if not, they should be returned! Anything else would basically be stealing. If the situation was reversed would you not want your goods back?

shellsuit

gefahr wrote: »

Should we keep the wine?

We received our weekly grocery delivery this evening from a leading supermarket. My husband accepted it whilst I was otherwise engaged and on checking the order I discovered we'd received 6 bottles of Merlot wine worth over £40 that we hadn’t ordered (or been charged for). My husband said we should keep quiet, but my conscience said otherwise. I called customer services and was on hold for over 30 mins before giving up. Should I persevere and ring again another day, tell the delivery driver next week or keep quiet and consider it an early Christmas present?

Click reply to have your say

Previous MMDs:No! You did not ask for these goods, you did not pay for these goods. It was a genuine mistake by the store and should be returned to the store. If the store rewards you for your honesty by letting you keep the goods, that’s fine.....if not, they should be returned! Anything else would basically be stealing. If the situation was reversed would you not want your goods back?

How are they meant to return them to the store? They have telephoned and got no answer and returning them to store themselves rather defeats the object of having their shopping delivered.

Stinley

I ordered a case of wine for Christmas drinking from a wine company. it never arrived when they said it would. I phoned them and they apologised and said that they would send out another case plus a half case to make up for the fact that it wouldn't arrive before Chistmas. Day or so later a case arrived. Then a day or so after that the half case arrived. then a day or so after that another full case arrived. I called them and they said to leave the full case outside to be collected by the delivery van. I did that for about three or four days. Then took it back in, kept it for a few weeks then my sister opened it and persuaded me that it would be ok to drink it. As she was a Church of England Minister, I took her word that it was ok. I still think she was wrong and I did feel guilty though. Not sure what that mean - atheists have more moral scruples than CofE vicars??

Frogletina

I would email and advise the company of the mistake.

To me the wine would taste much better if they said to keep it than just drinking it because it was a mistake with the order and I'd kept quiet about it

dave2

Princess_Coupon wrote: »

One thing that boils my blood is being overcharged in supermarkets it happens all the time, and I have to spot it and waste my time waiting at the cs desk for my money back which sometimes is only say 20p. I know it's a mistake but it's theft, if I stole from them they'd have me arrested but I rarely even get an appology.
So based on that I'm of the opinion it's up to them to spot it and contact you for the wine back, and if they did phone me for it I'd put them on hold for 10 mins too.

So... You're saying that it's not right what they do, so do the same back? Sorry I think you make a good principled argument but then rationalise breaking your own principle.

The only ethical answer to the OP is that they haven't paid for it and nobody intended to gift it to them. Either advise Tesco of their error or accept the fact that you obtained the wine dishonestly.

reluctantworkingmum

[ previous MMDs:No! You did not ask for these goods, you did not pay for these goods. It was a genuine mistake by the store and should be returned to the store. If the store rewards you for your honesty by letting you keep the goods, that’s fine.....if not, they should be returned! Anything else would basically be stealing. If the situation was reversed would you not want your goods back?

Funny that - I am still waiting for Asda to refund me the bag of shopping missed off my delivery that I was still charged for... lots of premium rate phone calls and lots of emails and I am still waiting.....and fighting off the the desire to give up

GrumpyWithMoney

hennypenny wrote: »

I would send them an email and let them take it from there. If you hear nothing back at least you have a written statement proving you told them about the error in the first place. But you really should try to let them know.

Unless Tesco say you can keep the wine, it would be theft to drink it or give it away as presents to your friends.

cotsvale

Similar thing happened to me last Christmas - I rang immediately but they said the driver couldn't come back so to keep it all for free ( a whole carrier bag of shopping) I felt sorry for the person whose shopping was going to be short but I was glad I had been honest - I was rewarded and didn't feel guilty about keeping quiet.

I have been overcharged by supermarkets once £9 for a loaf of bread but these are usually genuine errors by some one in data imput - human error, not a deliberate intent to overcharge and I have always been refunded.