Real Life MMD: Should we keep the wine?

Fortyman

I have no doubt the answer is to be honest and hand it back. The problem with those who suggest otherwise is they do not realise the cummulative affect of individual actions. If we are all honest we ALL benefit. The more who are dishonest and who experience dishonesty, the greater the tendency to be dishonest (because it is rewarded and goes un-noticed) and we all LOSE. As a simple illustration, when one person selfishly blocks a road junction, many suffer. If the many see that selfish behaviour rewarded they join in and then road junctions are constantly blocked. If we all do to others what we would have others do to us, the chances increase that it will happen. Unfortunately there will always be the selfish, but we should not let them lessen the community experience.

grannygill

Sadly most supermarkets will deduct any losses from the sparse wage paid to the driver & when he argues he has not stolen the wine he will probably be dismissed.
Email the supermarket - inform them of the error and ask how many bottles you get to keep for your honesty!

I would find it hard to sleep knowing that an innocent person may lose their job for six bottles of cheap plonk!

Give it back - it is playing on your mind, otherwise you would not be asking for advice

Merry Christmas :xmastree:

MattLG

Comparing the hourly fees of most professionals with your £40 (worth of wine) reward for half an hour on the telephone suggests you've actually been shortchanged :-) Most solicitors and accountants charge well over £100 per hour.

I would get back on the phone and start demanding more wine to make up the balance! :-D

MattLG

simontime

Like some previous posters..
I would email Customer Services, letting them know you had tried contacting via phone 1st. In my mind that fulfils your responsibility.
My concern would be that the delivery driver could be penalised unfairly for the error. I don't even think that they get to check the deliveries that have been put together by the store, so they wouldn't be aware off what's in individual drops.
Once you've emailed, I'd allow a fortnight for a response, and if nothing is received assume that the supermarket is not interested in pursuing the matter.

lesliebutton

It is an "unsolicited gift".

From memory, if you don't tell the retailer, you have to keep it for 1 year in which time they can ask for it back and you have to give it to them. If you tell them about it (which you have) that time period is reduced to 14 days.

Keep it for 14 days and it is then legally yours now.

If your conscience bugs you about this, donate an amount of money equal to what you would have spent on the wine to a charity.

johnfwoods

Simple answer is yes. Think of the people who ordered the wine and who are probably still hanging on to the customer service phone line. It is cheaper as well as the wine would have to be collected and much paperwork produced and much trouble at the picking warehouse.

bridaldream

I would keep it, their error, and I love wine xx

debtdesperado

I would think myself very lucky, say a silent prayer of thanks to the universe and then share it by taking bottles to dinners etc, giving to friends, so as many people benefit from my good fortune as possible.

NB this sort of thing happens to me a lot - I always seem to get 'free' stuff, companies making mistakes in my favour, extras on my orders. I'm a great believer in karma (it always seems to happen when I'm really down on my luck, so I'm always very grateful) so I don't worry about it, I just share it :-)

Ebenezer_Screwj

It depends how honest you are. If you don't wish to spend time and money on further phone calls, you don't actually have to do anything. Hang on to the wine and if it is not claimed back drink it, pour it away or give it away. Of course, you could always hand it back to the delivery driver on his next visit and he can then decide whether to drink it . . . .

DizzyBlonde

A similar thing happened to me last week (but not wine unfortunately.) I noticed some extra items I hadn't ordered when unpacking my delivery and I phoned the store (at a small cost on an 0844 number). Eventually got through and they said keep it, too expensive for them to send the delivery driver back half an hour after he'd left. They kindly said they wouldn't charge me for the items! Which I thought was a bit of a cheek. I have no idea if the delivery driver gets blamed - I suspect somebody else packs the bags, but what can you do? I was quite upset on behalf of the person who had ordered the goods and now wouldn't be receiving them and thought it was bad customer service. Have decided to go back to in-shop buying rather than on-line.