Buy Tefal cake tin & get years worth Betty Crocker mix worth £45

Lisav_2

Jammygal wrote: »

Great to hear the powers that be are listening.
It has been a disappointment though, especially as we all were excited about the offer...........I sent my paperwork etc off in what I believed was a fast timescale and then it turns out it was a 'competition'.
TBH if someone had offered me a competition entry if I bought an expensive tin and sent off my receipt, barcode etc ...I am pretty sure I wouldn't have bothered

Well said! Agreed!

Jammygal

Team_Tefal wrote: »

Hello,

It’s Hannah from Tefal here.

Firstly I wanted to say a big sorry to all of you who bought an Airbake tin and didn’t receive your 24 packs of Betty Crocker cake mix.

This promotion turned out to be far more popular than we anticipated and so unfortunately we ran out of stock of the cake mix.

Tefal did not intend to mislead anyone or fool them into buying the product (nor did John Lewis , Waitrose or Betty Crocker). It was a mistake on our part not to anticipate the level of demand and make sure we had enough cake mix for everyone.

Following the responses and comments received related to the promotion we offered a 15% discount at the Home and Cook website plus a box of 6 cake mixes to anyone who didn’t receive the full supply of cake mix as a goodwill gesture.

With the help of Betty Crocker we have managed to obtain some more cake mixes and are now going to fulfil the cake mix offer for everyone who purchased an Airbake tin during the promotional period and redeemed their proof of purchase before 31st December 2010 and qualified for the offer. These customers will receive the 24 packs of Betty Crocker cake mix they were expecting. As soon as the stock arrives it will be despatched within 28 days.

An email and/or letter confirming the above will also be sent to all the affected customers.

Please accept our most sincere apologies for our mistake and hope that this will resolve all the outstanding issues.

Thank you once again for your support for Tefal, John Lewis, Waitrose and Betty Crocker.

Hannah

Thanks Team Tefal.....I hope you are for real

georgiac

This sounds fantastic, so we disregard the email sent by yourselves today about 15% and 6 packs and can now expect the full amount?

Team_Tefal wrote: »

Hello,

It’s Hannah from Tefal here.

......Following the responses and comments received related to the promotion we offered a 15% discount at the Home and Cook website plus a box of 6 cake mixes to anyone who didn’t receive the full supply of cake mix as a goodwill gesture.

With the help of Betty Crocker we have managed to obtain some more cake mixes and are now going to fulfil the cake mix offer for everyone who purchased an Airbake tin during the promotional period and redeemed their proof of purchase before 31st December 2010 and qualified for the offer. These customers will receive the 24 packs of Betty Crocker cake mix they were expecting. As soon as the stock arrives it will be despatched within 28 days.

...

Hannah

madison-nyc

Team_Tefal wrote: »

Hello,

It’s Hannah from Tefal here.

Firstly I wanted to say a big sorry to all of you who bought an Airbake tin and didn’t receive your 24 packs of Betty Crocker cake mix.

This promotion turned out to be far more popular than we anticipated and so unfortunately we ran out of stock of the cake mix.

Tefal did not intend to mislead anyone or fool them into buying the product (nor did John Lewis , Waitrose or Betty Crocker). It was a mistake on our part not to anticipate the level of demand and make sure we had enough cake mix for everyone.

Following the responses and comments received related to the promotion we offered a 15% discount at the Home and Cook website plus a box of 6 cake mixes to anyone who didn’t receive the full supply of cake mix as a goodwill gesture.

With the help of Betty Crocker we have managed to obtain some more cake mixes and are now going to fulfil the cake mix offer for everyone who purchased an Airbake tin during the promotional period and redeemed their proof of purchase before 31st December 2010 and qualified for the offer. These customers will receive the 24 packs of Betty Crocker cake mix they were expecting. As soon as the stock arrives it will be despatched within 28 days.

An email and/or letter confirming the above will also be sent to all the affected customers.

Please accept our most sincere apologies for our mistake and hope that this will resolve all the outstanding issues.

Thank you once again for your support for Tefal, John Lewis, Waitrose and Betty Crocker.

Hannah

That's great news , i'll keep an eye on my inbox for an updated e-mail then

Chopsie&Chelvis

That's a bit of a turn around after sending a 15% off and 6 boxes email this afternoon - not to be cynical, but I think I might believe it only when I see it....

cheer1eader

madison-nyc wrote: »

That's great news , i'll keep an eye on my inbox for an updated e-mail then

that is if it is really a message from tefal.....

freebird65

Crikey....that's a turnaround! It's slightly odd that they sent out the 6pack email to some people earlier today and then change it again. When I spoke to Tefal CS I was only offered the 15% discount and not 6 packs.

I hope this is for real - if it is, then well done Tefal.

madison-nyc

cheer1eader wrote: »

that is if it is really a message from tefal.....

even if it's not , i know i've got 6 on the way from the e-mail this morning , which I was pleased with considering i thought i was only getting the 15% voucher.

cheer1eader

madison-nyc wrote: »

even if it's not , i know i've got 6 on the way from the e-mail this morning , which I was pleased with considering i thought i was only getting the 15% voucher.

i got that email too but i wouldn't have bought the tins for only 6 boxes i've emailed john lewis so will wait to see what they say

madison-nyc

cheer1eader wrote: »

i got that email too but i wouldn't have bought the tins for only 6 boxes i've emailed john lewis so will wait to see what they say

yes , definately e-mail john lewis. I got mine from them online and they refunded me the cost of the tin and I got to keep it. Good service on their part.