Staples have been really good to me.

sirmarcus

Hi all,

Bought a USB hub from Staples over 12 months ago for £8-00.

It developed a fault a few days ago. Returned it to my local store but, for various reasons, they refused to exchange it or refund me.

I wasn't happy so I escalated and complained to Peter Bicks, Staples Vice-President, via sending an email to him at [EMAIL="Peter.Birks@staples.co.uk"]Peter.Birks@staples.co.uk[/EMAIL]. Within 2hrs, I then get a call from the Staples Area Manager apologising for the way that I had been treated.

A little while later, the overall store manager at my local Staples visits my home address to present me with a superior USB hub (which costs 3 times as much as my original one) and £50-00 in vouchers as compensation.

Wonderful result and really pleased with the result of my escalation. :)

gordikin

Aye right!

Optimist

I'm waiting for the punchline...

OlliesDad

sirmarcus wrote: »

Hi all,

Bought a USB hub from Staples over 12 months ago for £8-00.

It developed a fault a few days ago. Returned it to my local store but, for various reasons, they refused to exchange it or refund me.

I wasn't happy so I escalated and complained to Peter Bicks, Staples Vice-President, via sending an email to him at [EMAIL="Peter.Birks@staples.co.uk"]Peter.Birks@staples.co.uk[/EMAIL]. Within 2hrs, I then get a call from the Staples Area Manager apologising for the way that I had been treated.

A little while later, the overall store manager at my local Staples visits my home address to present me with a superior USB hub (which costs 3 times as much as my original one) and £50-00 in vouchers as compensation.

Wonderful result and really pleased with the result of my escalation. :)

The same thing happened to me, except he was riding a unicorn.

peachyprice

And the three bears.



I've missed Sirmarcus and his repetitive postings, he went a bit quite when his AE was outed as Marcus Williamson.

Mark_Hewitt

I reality Staples have not been good to you. They should have replaced the item in the first instance.

sirmarcus

Mark_Hewitt wrote: »

In reality Staples have not been good to you. They should have replaced the item in the first instance.

Glad they weren't good to me in the first instance; otherwise I wouldn't have got the £50 voucher or the better hub.:):D

gordikin

sirmarcus wrote: »

Glad they weren't good to me in the first instance; otherwise I wouldn't have got the £50 voucher or the better hub.:):D

..but did you? You've been caught out not telling the truth on MSE in the past.

Jeff_Bridges_hair

So they have given you £75.00 worth of goodwill on an £8 product?

I
Just
Dont
Believe
You

sirmarcus

Jeff_Bridges_hair wrote: »

So they have given you £75.00 worth of goodwill on an £8 product?

I
Just
Dont
Believe
You

Really ? What is this then ?

gordikin

sirmarcus wrote: »

Really ? What is then ?

Severely round the wrong way?