Immoral_angel's Debt Diary

SSB

dti.gov.uk have quite a clear outline of it all, also check out Trading Standards. Sometimes a bit pestering will sort it out, although it is a pain since you have other things to do as well.
Now I must take the dog for a walk or I will be on this site all day.... I am just putting off doing our budget for April since there has been much more outgoings than I anticipated... Will check this site later.

immoral_angeluk

voila! my complaint letter. It's the first time I've even looked at the sales of goods act so hope it sounds ok!!! Wanted to sound like I knew what I was talking about! lol!

Dear Sir/Madam,

Re: XBOX 360 console serial # 409236454505

I purchased the above Xbox 360 console on its launch date on 2nd December 2005. After 16 months flawless gameplay our console has developed a fault and is now displaying the ‘3 red lights of death’, so to speak, showing a general hardware failure. I assure you that the console has not moved in the entire 16 months and we had no warning of the problem as it has always worked perfectly up to now.

After speaking with both your customer services and Microsoft, neither party are accepting responsibility and Microsoft expected us to pay £83, even though they are fully aware of this fault in launch consoles.

However, I put it to you that as a retailer you are subject to the Sale of Goods Act which states that all goods must be fit for purpose and as quoted in section 13(2b) ‘For purposes of this Act, the quality of goods includes their state and condition and the following (amongst others) are in appropriate cases aspects of the quality of goods – a) fitness for purposes for which goods of the kind in question are commonly supplied ....... e) durability.’

Also goods should be fit for purpose for a ‘reasonable time’ from purchase date. A £300 console should be expected to be fit for purpose for a lot longer than 16 months and so I put it to you that you are liable for the replacement or repair under the sale of goods act under sections 48 A and B as the goods do not conform to the contract of sale.

I look forward to your swift reply with an offer. I have already forwarded this letter onto BBC’s Watchdog and am preparing to contact Trading Standards unless a suitable repair or replacement is offered.

Also a copy of this letter has been taken should I need to take my complaint further and to Small Claims Court if necessary.

If you need any further details or information then please ask.

Regards,



Mrs Sarah Giles

Snaggles

Woo hoo, go Immoral, go Immoral!! God, I'd hate to get on the wrong side of you! :rotfl:

It sounds pretty good to me, I hope they sort it out for you.

Bunnyinthelights

whoa,
remind me never to get on the wrong side of IA....

Bunny x x x

fallenwiccan

a very honest and professional letter, if anything gets action it'll be that one

Sea78

Fantastic!!

lauren_1

Nice letter work.

SSB

Looks good to me, they should reply within the next 7 working days. Let us know what happens.

saryloup

Well Done IA. Go get 'em. xxx

tumbleweed261

Go get 'em IA! On a slightly different note, regarding the clothing - just think how much you've saved yourself on a public indeceny fine if you didn't have the clothes to walk around in - £4 is much better than however much that would be!! :rotfl: