Disney DVD 10 movie boxset for £17.97 delivered [CLOSED]

leeparker123

Just got an email with a £5 voucher on. Better than nowt I guess...

Katyag

Had same email offering me £5, not sure how to reply.

fesdufun

"Dear Customer,

We are writing to you from Amazon.co.uk regarding your order
for the DVD title "Cinderella/Bambi/
Mary Poppins/Alice in Wonderland/Dumbo".

We have now been advised by our suppliers that they will no
longer be able to supply this title. As a direct result of this
information, we have had to cancel your order for the DVD title
"Cinderella/Bambi/Mary Poppins/Alice in Wonderland/Dumbo".

We sincerely apologise for any inconvenience which may arise from
this cancellation and, in recognition that you have not, in this
instance, enjoyed the sort of positive shopping experience to which
we, as a company, always strive to, we would like to offer you a
5.00 GBP gift certificate as a gesture of goodwill, which can be
used toward the purchase of any DVD from Amazon.co.uk.

To place an order with a gift certificate please note that you must use
the shopping basket method, rather than 1- Click. You will find all
of the relevant details below. Simply print out the gift certificate
or save the message on your hard drive for future reference.

We trust you find the above satisfactory and look forward to your
continued custom. Please do not hesitate to contact us if the need
arises and once again, thank you for shopping at Amazon.co.uk.

Warmest regards

Customer Service
Amazon.co.uk"

You will some and you lose some. Looks like I have just lost. A £5 voucher isn't bad pity it expires 5 Dec 06. Hope others get the DVD's.

foxyloxy

e-mailed them asking what happened to my order and have received an apology e-mail with a £5 amazon voucher..

Steve

Soprano

I would call them now, in case later they decide just to send out £5 to everyone.

Attack them all at once before they have time to regroup

tracey55

just had an email with £5 voucher too
i wasnt too bothered if i didnt get this item so a fiver is better than nowt lol

BaileyB

Phoned them told them it was v poor Cs and then they cut me off!!

So rang back and they have escalated me and was granteed a phone call back today. Took all names and everything. It's not the fact its cancelled its been 2 weeks!

pieman790

I have just been on the phone for the past hour, I have had a long list of excuses and i really felt sorry for the guy at the end of the phone. He did not know too much about it but was been updated as we were speaking via a message board. Dont know why they didnt accept it as a pricing error two weeks ago and come clean.
They still have the item in stock (2) and have more on the way but they tell me it is a different version and not the same as the one i had ordered and they could not send it to me. they told me it was stock issue then said it was a pricing issue, then told me we may get them then told me that we will not and we will get an e mail

Get them to call you by using the call me now option and it doesnt cost you anything if you want to complain about the poor customer service.

BaileyB

Also just got the email. £5 voucher offer

lyns_2

I just called them as was told there system was down so she took my details and said she would call me back in 1 hour.
The only problem is i forgot im going out soon it was the American accent that put me of as i wasnt expecting it