Disney DVD 10 movie boxset for £17.97 delivered [CLOSED]

matto

tubbies74 wrote:

well the saga continues my order had been cancelled after I had chased as to when I would receive my order instead of chasing the order through which she should have done she cancelled it instead, all because I changed the delivery option which I wished I hadn't but there is always a silver lining to every cloud I spoke to a supervisor today after waiting for 1/2 hour talking to an **** call centre and she said the service I had received was terrible and has sent me an email with a 42.00 gift voucher...

Perhaps people who are ringing could mention that they know someone who got a £42 gift voucher.

thewelshman_2

This gets better, just been told that it was cancelled as Disney have a problem with the manufacturer of the set and have stopped shipping them for the moment.

All orders cancelled, am now waiting for the supervisor

Mihangel

im on the phone now both my orders have dissapeared.

mirandamayhem

have they explained why they haven't sent out emails explaining this?

Mihangel

ive just been told mine have been cancelled but i can have them at a discounted price. im on hold while they find out

ellives

...I've now rejected fifteen and on hold for the manager!

rchddap1

I hadn't ordered, but one arguement I'd use is that I'd now have to source the item from elsewhere and the compensation provided should be at least enough to do that.

thewelshman_2

No Compensation yet, told that I may have not had notification depending on my e-mail preferences, ha ha, they are all checked! Spam folder empty. Asked the guy why there are a bunch of other people I am in contact with who are all getting a different excuse (not mentioned this site). He says his supervisor is busy, I said fine I'll wait as they are paying the bill!

Mihangel

been told i coudn't speak to a manager so i said i would wait until he is available cheeky people. They also said now since i have spoken to them they have canceled my order

ellives

rchddap1 wrote:

I hadn't ordered, but one arguement I'd use is that I'd now have to source the item from elsewhere and the compensation provided should be at least enough to do that.

..this is going to be my approach, when I eventually speak to someone!

..not sure about mentioning the £42 thaty someone else has received, as they may feel less inclined to be generous if they get a whiff of a MSE-ite!!