Tesco misprice discussion area part 12

Clasics

If the dates on the SELs were meant to be for the customer's benefit, they would be in the same size type as the price. They are not. Case closed. Trading Standards? Misleading price indications? ASA? Not sure. Would love to see this 'new' Dundee policy put under official scrutiny of some sort. I genuinely can't believe Tesco could bluff it out like they currently are doing if this was to happen.

306NOTOUT

I really cannot believe they are trying to get away with displaying out dated prices. A price displayed is a price displayed. They could put up: "buy 1 bottle of champagne get another 10 free" offer ends 1/1/2000. And they are saying there is nothing wrong with doing that. Yeah right, explain that to Trading standards please!!

Taxiphil, can you reply to my PM from last night please, before the letter goes in the post today. Cheers.

phantomteabagger

Does anyone here shop in Dundee for their R+R? I live about 12 miles away and my local is just a metro and somewhat difficult for R+R. Which is the best one to go to for R+R and which has a price gun checker. Is it possible to get there and back from fife direction by stagecoach.

Any help would be greatly appeciated as I have only done small R+Rs so far (£4 region) and want to bag something a bit more valueable.

Cheers

toadyfrog

heckler wrote:

Just spoke to Dundee and they said that it didn't apply to out of date SELs, if there had been no date on the 2nd (yellow) label then they would have R&Red.

When I spoke to HO about an overcharge on a phone, the one where you got £20.00 off if you bought airtime. I was told because the poster was out of date I wasn' due a refund, if it had been an out of date SEL then I would. This was at the end of Sept.

Manage to get an R&R on the phone anyway because of the wording.

Clasics

toadyfrog wrote:

When I spoke to HO about an overcharge on a phone, the one where you got £20.00 off if you bought airtime. I was told because the poster was out of date I wasn' due a refund, if it had been an out of date SEL then I would. This was at the end of Sept.

Manage to get an R&R on the phone anyway because of the wording.

Their stance on this has definitely changed recently. And it would appear that Dundee's stance has certainly filtered down to some Tesco CS bods as well. Personally, I think they are flouting the law on this one. But it's clear that OOD SELs are the main source of R&Rs so maybe their stance is to tackle that one first? I wonder whether it's time for my letter to several investigative journos regarding Tesco and overcharging? :rolleyes:

cvsmjd

Hi,

I am a newby to this.

Can someone please explain what,

SEL and R+R

are please.

Thanks

pbishop

With the currnet mispriced phones, can anyone advise if it just applies to phones on the Tesco network, or others too (Voda, 02 ?) Just been to my local store and there are loads mispriced. I've never done a R&R yet, so am a bit nervous about spending so much in case it doesn't work.

Any tips welcome ...

the_postman_2

cvsmjd wrote:

Hi,

I am a newby to this.

Can someone please explain what,

SEL and R+R

are please.

Thanks

SEL means shelf edge label, either yellow or white , yellow means its an offer with an expiry date on, ripe for r+R.

R+r is refund and retain, a term coined by us. Basically tescos offer money back and product to keep if overcharged

Strepsy

pbishop wrote:

With the currnet mispriced phones, can anyone advise if it just applies to phones on the Tesco network, or others too (Voda, 02 ?) Just been to my local store and there are loads mispriced. I've never done a R&R yet, so am a bit nervous about spending so much in case it doesn't work.

Any tips welcome ...

I felt the same as you but just got a mobile on r+r this morning as my first thing. I got a Tesco mobile one but will try to unlock it. It (Nokia 6230i) said on the SEL £89.97 and they charged me £99.97, the lady rang through to her boss presumably before giving me the refund. She was very nice and it wasn't as scary as I thought but I actually feel a bit bad about it now. I am really chuffed as I have needed a new phone for so long though I don't know if I'll ever do it again.

Sparky67

I got some chocolate R&Rd on a SEL that was 12 months out of date a couple of weeks ago.... Tesco might argue that a few days out of date you shouldn't be R&Rd as you can clearly see it is an expired offer (not that I agree with this), but once it becomes really old, surely there's an argument that the date is irrelavent as it is just so out of date its not reliable anyway. Then you get the argument of where a customer is supposed to draw the line in the middle....

So, IMHO the small print of the date shouldn't make any difference (if its on a ground level label, I can't read it anyway without getting on the floor - if the price is readable and they want to argue we should be reading the date too, then that needs to be readable as well!)