Tesco misprice discussion area part 12

leadhead

spa2k wrote:

I think that the argument is that the price advertised for the mobile is £xx.xx and that is what was charged....what didnt happen is that an additional discount based upon further spend should have been applied.

There was no overcharge, simply a non deduction of a multisave discount.

That said, I have not claimed that I agree with the CS stance, simply explaining it from their view.

Or looking at it another way....hes been overcharged on his bundled(Xbox fiasco) shop.............so shouldnt he get the lot for nothing.

foreignshopper

Quote [I have never R&R'd intentionally - too much of a scaredy cat for that!

BUT - today I bought a motorola RAZR (not the red one) on Tesco mobile. It was £74.95 but with £20 off when you spend over £40 instore. I spent about 70 quid on other shopping. The £20 discount never came off. I had to wait at the desk for about half an hour while three CSrs discussed why the offer hadn't came off and how to give me my £20 back. BUT they said R&R didn't apply. I spoke to head office who said that there 'has been no overcharge'. The offer is in date and everything, and the discount was not applied... how is that not an overcharge?

I am confused. I am writing a snotty letter... as far as I am concerned I have been overcharged, and their refusal to use their own policy is surely against trading standards rules and the ASA as well?

Does anyone have experience of anything like this? do I stand any chance of getting the money back?

Any help greatly appreciated....

Silver x]


Hi,

In my opinion this IS an R&R

Recently I bought the Da Vinci Code DVD - the 'offer' stated, spend over £30 instore and get the DVD for (if I remember correctly) £9.95 instead of the full price of £14.xx.

The DVD went thro' at the full price and I got R&R on it for the full price without question. Clearcut to me and CS agreed.

It's true what a previous poster said - it should have been a manual adjustment at the till. In my case the girl did get a prompt as she looked puzzled at the screen for several moments - however she chose to ignore it which wsn't my fault. However, it's still an overcharge albeit by a mistake by the cashier.

Guess it just depends how the CS person is feeling at that time. I don't know how you stand for getting your money back now - rather think you should have stood your ground at the time.

Also it my very first ever R&R so it spurred me on to greater things.
Regards

taxiphil

leadhead wrote:

I chickened out on one of these today....It was on the home phones......they've had a similar offer on the home phones as theyve had on the mobiles.

They'ed changed all the yellow sels back to white ones, (indicating to me..a price increase).......but they'ed left the 10% 10ft sign above them.

Now the reason I chickened out(apart from in a hurry looking for a TV...lol) was that the expiry date indicated was massive(foot long).....not the usual quarter of an inch high............so couldnt really use my" I cant read that" excuse.

May try it tomorrow.................

Bad luck mate. I had a poor day too - no electricals at all - couldn't find the elusive Sony TV anywhere - but got £90 worth of meat and Finest chocs from 4 stores and only spent about £15 on petrol.

In anticipation of finding the Sony TV, I scrubbed up and wore my suit and Council lapel badge which worked an absolute treat once again. A couple of CS witches did some spectacular and embarrassing U-turns when their eyes travelled down to my badge, which is rapidly becoming my magical talisman. The quest for the telly shall continue tomorrow.

taxiphil

spa2k wrote:

There was no overcharge, simply a non deduction of a multisave discount.

That said, I have not claimed that I agree with the CS stance, simply explaining it from their view.

I know you're not trying to justify it, but for them to say a non-deduction of a discount is not an overcharge is about as plausible as me saying a bottle of whisky that accidentally fell into my pocket is not shoplifting.

sopplayer

spa2k wrote:

I think that the argument is that the price advertised for the mobile is £xx.xx and that is what was charged....what didnt happen is that an additional discount based upon further spend should have been applied.

There was no overcharge, simply a non deduction of a multisave discount.

That said, I have not claimed that I agree with the CS stance, simply explaining it from their view.

I look at it this way (in this case)....if the 'poster' hadn't noticed the dicount hadn't come off and toddled off home...

and someone else bought the same phone and got their 'discount cos the person at the till manually put it in......

then the first poster was out of pocket by £20 therefore overcharged (in my way of thinking anyhoo)

edit**the non deduction of a multisave discount must surely be an r+r in whatever way its disguised in, plus the refund policy states 'if things don't add up' doesn't it?

Larumbelle

My reasoning exactly! Now, I am in that store every day pretty much, doing my own shopping and getting bits for all the old'uns on my street. As I have said, I never intentionally R&R but right now I feel like going at it full throttle!

I don't always check my receipts as thoroughly as I should. I have no idea whether I have 'lost' money like this before. Most of the people I shop for have to count literally every penny and I can't stand the idea of them lining tesco's pockets instead of their own. I think I''ll be using a fine toothed comb from now on :mad:

I'm thinking i'll take this further if I have to.

edited to say: thanks for the welcome and the support! I never posted before because I don't think I had anything to contribute. But i shall keep you posted as I love a good old battle!

frenchman_2

blackcateddie wrote:

Had funny one today - picked up two packs of cereal which I thought were 2 for £2.50 but o discount came off at the till - I sneaked back to look on the aisle and saw a PI lady with lots of yellow stickers so asked her to come and tell me what she thought she would have paid for the items - she agreed and suggested I should mention it to CS.

Took CS lady up to see and she agreed ,offer was for frosted shreddies not plain which I had bought but shelf stackers had put product in wrong place.
Walking back to CS desk she blamed 'foreigners' who work nights stacking shelves and can't speak english! and that it was happening all the time and then gave me my money back!!!!

So moral is you don't need an offer, just the fact they are misleading you should lead to R n R.

That's it. blame the foreigners;)

Edindevon

Plushchris wrote:

Also, does anyone know if the stella 2 for £14 offer works? the SEL expired on the 17th?

As far as I know, the offer does not currently work, so a certain R&R.

Edindevon

myrtle_2

so come then, who has actually got a telly today?

marymilkmaid

myrtle wrote:

so come then, who has actually got a telly today?

None to be had in the notingham area