Tesco misprice discussion area part 12

Larumbelle

*delurking*

I have never R&R'd intentionally - too much of a scaredy cat for that!

BUT - today I bought a motorola RAZR (not the red one) on Tesco mobile. It was £74.95 but with £20 off when you spend over £40 instore. I spent about 70 quid on other shopping. The £20 discount never came off. I had to wait at the desk for about half an hour while three CSrs discussed why the offer hadn't came off and how to give me my £20 back. BUT they said R&R didn't apply. I spoke to head office who said that there 'has been no overcharge'. The offer is in date and everything, and the discount was not applied... how is that not an overcharge?

I am confused. I am writing a snotty letter... as far as I am concerned I have been overcharged, and their refusal to use their own policy is surely against trading standards rules and the ASA as well?

Does anyone have experience of anything like this? do I stand any chance of getting the money back?

Any help greatly appreciated....

Silver x

Sparky67

ftbworried wrote:

Hmm I wanted to try this R and R out but how do I know what I'm looking for!?!! Is there a beginners guide to RandR'ing anywhere on here? I;ve been reading the thread for a bit so off i went to Tesco, and I saw a mobile phone with an out of date offer sticker on the SEL. The store had unplugged their price check scanner (sneaky) so I couldnt check. I thought that's I'd be in with a nice first RandR but :-O the mobile scanned at £20 LESS than the SEL- doh! Now I have to take it back tomorrow for a refund (I dont want it!)

Try the beginning of the thread.

Mobiles are hard as an opening R&R. If you keep an eye on the prices you will find that Tescos invariably puts the prices DOWN after the so called offer has expired, so take all mobile out of date offers with a pinch of salt (that's not to say there aren't some out there though).

If you take one to the till with a few other bits, watch as it scans, then if its the right price you find that you have left your credit card at home/spent more than you thought/haven't as much cash as you thought etc. Ask them to take off the phone (or other item you are chancing your arm with) and just pay for your shopping, then you don't get lumbered with something you didn't really want. If you're overcharged, pay for your shopping as usual and toddle off to the CS desk!

HTH

Sparky67

silvercharming wrote:

*delurking*

I have never R&R'd intentionally - too much of a scaredy cat for that!

BUT - today I bought a motorola RAZR (not the red one) on Tesco mobile. It was £74.95 but with £20 off when you spend over £40 instore. I spent about 70 quid on other shopping. The £20 discount never came off. I had to wait at the desk for about half an hour while three CSrs discussed why the offer hadn't came off and how to give me my £20 back. BUT they said R&R didn't apply. I spoke to head office who said that there 'has been no overcharge'. The offer is in date and everything, and the discount was not applied... how is that not an overcharge?

I am confused. I am writing a snotty letter... as far as I am concerned I have been overcharged, and their refusal to use their own policy is surely against trading standards rules and the ASA as well?

Does anyone have experience of anything like this? do I stand any chance of getting the money back?

Any help greatly appreciated....

Silver x

I think they're reasoning is that this is a manual discount that should be applied by the cashier when you have reached the spend required, and for some reason that doesn't seem to qualify as an overcharge (they should give you the discount, but I don't think they will normally refund the whole item).

Please correct me if I'm wrong peeps!

spa2k

Sparky67 wrote:

I think they're reasoning is that this is a manual discount that should be applied by the cashier when you have reached the spend required, and for some reason that doesn't seem to qualify as an overcharge (they should give you the discount, but I don't think they will normally refund the whole item).

Please correct me if I'm wrong peeps!

Sparky, you are not wrong!! This is a repeat of the whole thing that we had a while ago, there will no doubt be lots of enraged posters on here soon all claiming that they should get r&r and are having it refused by CS.....good luck to head office is all i can say.

whitemouse75

if anyone spots one of the tv's in the south let meknow, i have some cash waiting for investment!

sopplayer

but surely if 'silvercharming' paid full price for his moby and didn't get the discount of £20 then he was overcharged ...

if not, why was the Cs's involved discussing how to give him the £ 20 back *confused*

blackcateddie

Had funny one today - picked up two packs of cereal which I thought were 2 for £2.50 but o discount came off at the till - I sneaked back to look on the aisle and saw a PI lady with lots of yellow stickers so asked her to come and tell me what she thought she would have paid for the items - she agreed and suggested I should mention it to CS.

Took CS lady up to see and she agreed ,offer was for frosted shreddies not plain which I had bought but shelf stackers had put product in wrong place.
Walking back to CS desk she blamed 'foreigners' who work nights stacking shelves and can't speak english! and that it was happening all the time and then gave me my money back!!!!

So moral is you don't need an offer, just the fact they are misleading you should lead to R n R.

leadhead

taxiphil wrote:

Some of them will try this on, but they're wrong. It's THEIR job to check all SELs are in date, not yours. A customer can't be expected to go round the store checking that thousands of SELs aren't out of date.

Therefore you are due a full R+R on an out of date SEL.

I chickened out on one of these today....It was on the home phones......they've had a similar offer on the home phones as theyve had on the mobiles.

They'ed changed all the yellow sels back to white ones, (indicating to me..a price increase).......but they'ed left the 10% 10ft sign above them.

Now the reason I chickened out(apart from in a hurry looking for a TV...lol) was that the expiry date indicated was massive(foot long).....not the usual quarter of an inch high............so couldnt really use my" I cant read that" excuse.

May try it tomorrow.................

spa2k

sopplayer wrote:

but surely if 'silvercharming' paid full price for his moby and didn't get the discount of £20 then he was overcharged ...

if not, why was the Cs's involved discussing how to give him the £ 20 back *confused*

I think that the argument is that the price advertised for the mobile is £xx.xx and that is what was charged....what didnt happen is that an additional discount based upon further spend should have been applied.

There was no overcharge, simply a non deduction of a multisave discount.

That said, I have not claimed that I agree with the CS stance, simply explaining it from their view.

306NOTOUT

Anyone willing to PM me with a copy of a complaint letter to send to Sir T.

Or willing to help me put something together? Not quite sure where to start!!