Tesco misprice discussion area part 12

Dick_Dastardly_3

natalie_-m3383 wrote:

!!!!!! dasterdly, can help by any chance? Really tried hard to get motorola phone RandR but they said it was already discounted, it was not part of the current offer. I know i was fobbed off but didn't know what to say to get through to them. Any tips?

If it was the same scenario as mine, they have no leg to stand on. Although I have seen both white SEL's with single price (no leg to stand on unless other stuff makes you aware that condition applies), and yellow stickers (with several discounted prices, that also make you aware that they are intro/discontinued, here they should if the CS is awake, you should not get away with it, as the R&R does not apply, as the item already details that the discounts are already applied in the offer terms).

If there was a single price and no indication within it that it has already been discounted, you are not expected to know that it has, or has not. Thus you have to assume that the 10% discount will apply as it has not been informed to you that the phone is either discontinued or introductory (think that these are the two clauses, it says if disc/intro then all discounts are already applied and no further ones will made made, or something along those lines).

Therefore single price not indicating the fact it is disc/introd = 10% discount or R&R, the price marking order laws cover ambiguity in pricing, needs to be clear, concise and non-ambiguous, or something like that.

Clear as mud me thinks !

wlfc1

good reply !!!!!! D

even Constantine will whip the SEL away in the morning now

Dick_Dastardly_3

yorkshirepud wrote:

So what are the legallitys over customer service obtaining your photo from cctv?
i have done nothing wrong and nothing illegal, they took offence when i insisted there displayed r n r policy was enforced. As far as im aware you can only store moving image of people and to have a pic you must either receieve their consent or have suspicion they have broken the law. Is this true?? Any help would be appreciated

Court of human rights (infringement of privacy).
Data protection Act (requirement of consent)

The_Old_Bag

Copied (and edited down) from Mis-price thread....

TKPeters wrote:

Tesco Stockton Extra

DAB-106 SEL £34.97 (Charged £39.97) (2 x SEL's £34.97 & 1 End display with £39.97)............
Went to CS & they went upstairs to the electrical dept to check on the misprices
CSA came back & said ....... the DAB radio only had 1 £39.97 SEL,
so I went to check myself & they had removed both mispriced SEL's with the lower price.
This is the second time this has happened, mispriced SEL's & then they vanish upon query.

I guess next time I will have to go with the CSA when querying misprices..

Yes, I think anyone who has been R&Ring for any length of time has had this happen to them - has anybody ever asked to see the cctv footage as "someone is obviously tampering with your sels !"

I wonder what our resident Tesco managers would say/do if a customer did ask to see the footage - are customers allowed access, and how easy/quick is it to retrieve footage ?
Of course I assume that such underhand tactics wouldn't be needed in your stores, as you would rarely have wrong sels up......but what if a customer DID ask to see it ?

josie301

Popped to Tescos tonight - not a thing!!!

Champers was SEL £20.xx, Lindt chocs £3.49 - no yellow sel, Pringles offer was no longer on!!!! Phone was on yellow SEL clearly marked down wih discount!!

A pricing girl was wandering round printing new SELs.

Did spot a Dr Who dvd SEL £19.99 price on pack £9.97, but no working scanner to check - maybe worth looking out for though!

Curses!!!

Dick_Dastardly_3

7. - (1) An indication of selling price, unit price, commission, conversion rate or a change in the rate or coverage of value added tax given in accordance with article 11 shall be -

(a) unambiguous, easily identifiable and clearly legible;

(b) subject to paragraph 2, given in proximity to:


(i) the product; or

(ii) in the case of distance contracts and advertisements, a visual or written description of the product; and


(c) so placed as to be available to consumers without the need for them to seek assistance from the trader or someone on his behalf in order to ascertain it

Extract from Price Marking Order 2004, note requirement for clarity in pricing.

Edit : Sorry about all this legal stuff any Mr T guys out there its not me that makes the rules its the duly elected government, how about a donation to Tony its bound to resolve some of these legal issues.

joshtbh

good point mention of CCTV footage, anyone know how TaxiPhil's escapade is going to get hold of all of the data tesco hold about him?

MyUserNamesTaken

Constantine wrote:

Mine was the fuller answer

That's open to debate - I also said that the middle number is the store number.

wlfc1

Looks like Tesco have addressed the X-Box and game bundle, a new nationwide bundle is on its way (already in some stores) and I look forward to it being rolled out soon in every store !

Dick_Dastardly_3

wlfc1 wrote:

Looks like Tesco have addressed the X-Box and game bundle, a new nationwide bundle is on its way (already in some stores) and I look forward to it being rolled out soon in every store !

I'd prefer a Wii but a few Xbox 360's won't do any harm either. Just out of hibernation in time.