Tesco misprice discussion area part 12

spa2k

There has been alot of discussion around some large misprices recently and some interesting debate around ethics of claiming full refunds lately but nothing to explain why misprices occur in the first place. The purpose of this post is to explain a little on why misprices happen.

What is an overcharge?

An overcharge is when you are charged a higher price at the checkout than is advertised on the shelf.

What causes overcharges?

There are several causes of overcharges,

i) The price increase has not been actioned

This is probably the most common and easiest mistake to make. The price integrity department have not actioned the price increase instore and therefore you are overcharged for the product you have purchased. These misprices will be local and normally applicable to one store only.

ii) My Multisave hasn’t come off

If a multisave hasn’t been set up correctly then the discount wont be applied at the checkout. This will generally apply to all stores.

iii) The label has a date on it that was ages ago…..

Once a promotion is finished, all labels relating to the promotion should be replaced with the updated prices. Sometimes this doesn’t occur, either the system hasn’t generated a new updated label or the label has been misplaced. Either way you may well end up paying more that the price on the label.

iv) But the poster says…..

All posters and hanging material is produced centrally and in advance. Due to competitor actions, Market forces, or any other number of factors prices can change at short notice, but the poster has already been produced and is displayed by the store as per instruction - it should however be checked.

v) The label price is lower that the price on the packet.

Variable weight products (cheese, meat etc) are priced at the point of manufacture. If a price change occurs whilst the product is somewhere within the supply chain then the price on the product becomes incorrect. This should then be corrected instore however as shown often is not.

I’ve seen several references lately stating that customer services remove the label after being told of an overcharge thus meaning that further customers will be overcharged…..

The reality of the situation is that the price that goes through the till is USUALLY the correct one as on the central price database. It is simply a case that the label hasn’t been changed to reflect this. Customer service are actually doing the correct thing, the label should be replaced with the one that reflects the right price. It is a fact of life that sometimes prices do increase…

Clasics

spa2k wrote:

Strangely enough life within Tesco does not revolve around r&r or this site.

Managers with had held scanners does not mean that they are checking for price errors, the most likely scenario is that the stores you visited were going through a stocktake....

Managers all know how to use the equipment and there are loads of functions that these devices can perform not just price checking.

I accept your point about R&R not being quite the hot topic in Tesco as it is here, but another strange thing I have noticed in the last week (And Ben500 supplied us with a superb anology explaining this the other day*) is that previously scowling CS staff (you know, the ones who would rather die than give you what is yours in accordance with the R&R policy) have been so pleasant during the whole R&R process it's all been slightly scary. :eek: This is SURELY not a co-incidence!

* 'If you want to see one of the dancers on stage put on a 'performance'. train the spotlight on them!' Genius!

d0imakeuh0rny

Got a r&r on two gillette fusion razors today...on a small display at end of an isle ols sel dated 08/10/06 was sill up at £6.99. went thru the tills at £7.49......went to cs desk...told lady id been overcharged....she said "i'll just go have a look"....getting wiser now so i took her to the area i picked up the razors from...she said "oh, you chose not to pick up packets from that display" (pointing at a stack of rightly price ones)....i said "well given a choice id rather get the cheepest option!"
anyhow full refund given but doubt id have got it if i left her to find the sel. was certainly a very cheap option! lol

spa2k

Clasics wrote:

I accept your point about R&R not being quite the hot topic in Tesco as it is here, but another strange thing I have noticed in the last week (And Ben500 supplied us with a superb anology explaining this the other day*) is that previously scowling CS staff (you know, the ones who would rather die than give you what is yours in accordance with the R&R policy) have been so pleasant during the whole R&R process it's all been slightly scary. :eek: This is SURELY not a co-incidence!

* 'If you want to see one of the dancers on stage put on a 'performance'. train the spotlight on them!' Genius!

The only way that i can put it is that if a rocket has been issued then i know nothing about it.....being the team leader of a price integrity department one would imagine that I would be right in the path of the rocket!!

Clasics

spa2k wrote:

The only way that i can put it is that if a rocket has been issued then i know nothing about it.....being the team leader of a price integrity department one would imagine that I would be right in the path of the rocket!!

They're probably saving yours until 5/11/06.

leadhead

[QUOTE=Starb]I've put all the latest misprices onto a list for my marathon shopping spree tomorrow. It may be of use to someone else too.[/QUOTE]

Hi...There is no intent in my post here to upset you, or to find fault in your idea, but I wonder if this is the right thing to be doing.

It now allows anyone including any Tescoemployee(had to get that in)...to merely look at one post and have a lot to report to HO or their store managers about.

We know Tesco monitor this site, so thats nothing new, but to give them all this info on a plate seems silly to me. Having read your post and printed it out, I will certainly use it...... as a reference, but wonder as to the "sensibility(not a slur on you) of it posted on a public forum"

I see you got quite a few thanks for your post.....If I dont get any, or as many for this one, I'll accept that your idea is "more wanted than not"...

You could always tell people you have such a list, and ask them to PM you for it, that way you can decide who you wish to avail this knowledge to.(by their number of posts/time on forum/content of posts etc)

spa2k

leadhead wrote:

Hi...There is no intent in my post here to upset you, or to find fault in your idea, but I wonder if this is the right thing to be doing.

It now allows anyone including any Tescoemployee(had to get that in)...to merely look at one post and have a lot to report to HO or their store managers about.

We know Tesco monitor this site, so thats nothing new, but to give them all this info on a plate seems silly to me. Having read your post and printed it out, I will certainly use it...... as a reference, but wonder as to the "sensibility(not a slur on you) of it posted on a public forum"

I see you got quite a few thanks for your post.....If I dont get any, or as many for this one, I'll accept that your idea is "more wanted than not"...

You could always tell people you have such a list, and ask them to PM you for it, that way you can decide who you wish to avail this knowledge to.(by their number of posts/time on forum/content of posts etc)

Leadhead, your post depend on the intent of the individual. Some post their points on here in the hope that Tesco will charge correctly, many have stated that they would be happy to have a basket of completely correctly priced shopping with no r&r's whilst others openly admit that they are on here to get as much free stuff as possible.

The post is helpful to pretty much both points of view!!

spa2k

Clasics wrote:

They're probably saving yours until 5/11/06.

:DVery good:D:D

leadhead

spa2k wrote:

Leadhead, your post depend on the intent of the individual. Some post their points on here in the hope that Tesco will charge correctly, many have stated that they would be happy to have a basket of completely correctly priced shopping with no r&r's whilst others openly admit that they are on here to get as much free stuff as possible.

The post is helpful to pretty much both points of view!!

Yes ...I definately see your point, although the poster him/herself said they were going shopping with it, and wondered if it could be useful to (I presume other RandRers).

While I agree there are 2 camps on this thread, I believe that the "RandRers for self", outnumber the "RandRers to get Tesco to get it right" members by at least 9 to 1........although the only evidence I have to support this is by reading the threads(no calculations)

Keith

d0imakeuh0rny wrote:

anyhow full refund given but doubt id have got it if i left her to find the sel. was certainly a very cheap option! lol

Whilst being overcharged for my xbox 360, the lady asked...

"is this a good deal?"

"its a very good deal" I replied