Tesco misprice discussion area part 12

1andrea

mystic_peg wrote:

Some customers go to customer service not just a little annoyed, throwing things using foul language. That is the attitude I am talking about. One big lady gets f***ing fat cow. No need for this. CS don't make the pricing errors. All this before they even have a chance to make it right. That is the type of person I mean. The regular person with good manners we have no problem with and have no problems with R&R.

Fair enough, I do not agree with foul language or personal insults in any R&R situation, CS should not put up with it and if I was the next customer in line with my 6 year old I would be VERY annoyed!

littledutchboy

littledutchboy wrote:

So far today had replies from terry.leahy@tesco.com (yeah, bet he wrote that himself, haha), a customer service exec, and customer services themselves, none of whom have actually managed to answer the question in hand ("Is this policy discretionary or not?"). So I've asked them all again. Not gonna give up till I get an answer....

I now have a very nice email from customer services confirming that R&R is a national policy and not discretionary at store level at all. I shall keep it with me at all times. Will be going back to the store to get my free game (and probably a lifetime banning order) later...:D

The_Governor

1andrea wrote:

Fair enough, I do not agree with foul language or personal insults in any R&R situation, CS should not put up with it and if I was the next customer in line with my 6 year old I would be VERY annoyed!

I think that's quite right, although I have no experience of a CS person giving the R&R without a fight and I am absolutely nice as pie to them throughout.

blueberry_2

mystic_peg wrote:

Some customers go to customer service not just a little annoyed, throwing things using foul language. That is the attitude I am talking about. One big lady gets f***ing fat cow. No need for this. CS don't make the pricing errors. All this before they even have a chance to make it right. That is the type of person I mean. The regular person with good manners we have no problem with and have no problems with R&R.

But what has peoples attitudes on here got to do with their attitudes in store? The general consensus on here is that you're nice to the CS staff - like you say, it isn't their fault. I had an r&r on some Slate last week and when I was actually purchasing them, the checkout assistant was commenting she had never tried it. I left a bottle for her at CS desk after I had checked she wouldn't get into trouble by me doing this. Manners cost nothing and if you can brighten someones day then even better.

1andrea

The_Governor wrote:

I think that's quite right, although I have no experience of a CS person giving the R&R without a fight and I am absolutely nice as pie to them throughout.

I had one without a fight yesterday for 2 packs of pringles, doubt they can be bothered fighting for £2.30!

mystic_peg

1andrea wrote:

Fair enough, I do not agree with foul language or personal insults in any R&R situation, CS should not put up with it and if I was the next customer in line with my 6 year old I would be VERY annoyed!

If you do find a cs lady less than happy they have a very difficult job. She may just have been physically or verbally abused. Verbal abuse daily physical not so often thankfully. They even have threats of 'we will get you when you leave off'. They then have to try to put on a smile for the next customer. I am not saying they are all nice, there is some old tarters out there. I hasten to add not all this abuse about r&r could be they did'nt get a parking space quick enough! Just an insight into the daily life of a csa.

mystic_peg

1andrea wrote:

I had one without a fight yesterday for 2 packs of pringles, doubt they can be bothered fighting for £2.30!

Most customers are like you thankfully and in my store we pull out all the stops to help. Thankyou to nice customers.

Little_John

blueberry, this a a public forum anyone can become a member and reply to posts.
sceptic peg opps mystic peg that was the old nick name for mystic meg, has a right to post on here and I agree that it isnt right for you to label ALL tesco employees as incompetent I know a few people that work in Tesco, infact the 2 people that live next door work there, my mates dad and my sisters friend all work there and enjoy talking about my actions in tesco.

The incompetent people dont all work in stores, they are the ones that come up with the offers like £10 off when you buy game and psp when the offer is only for game of the week and then dont say it is only on giga pack and value pack or the pringles and exclude the new 10% or 20% tubes whatever the guys in the stores just put the SEL's and posters out that they are given. I know Horwich were checking the offers on consoles after they discovered the initial error and the posters dont go up very quickly in there even now when there is no offer on them. They only do what they are told as it should be it is the price integrity but the stores dont have enough of them think how many different items are in stores and how often the prices change, it is a really hard thing to keep on top of I asume with so many changes when offers start and end.

blueberry_2

To change the subject - anyone noticed the products "hanging" on plastic strips on various shelves around the store? Commonly seen in health and beauty sections. Check the prices on these compared to the same product on the shelf. I've seen lots of discrepancies between these recently, most in the r&rers favour.

The_Governor

Having spent numerous interminable hours in Tesco I have not once seen a CS employee abused in the way you describe.

I'm sure it happens but with nothing like the regularity you describe.
Regardless of that, it wouldn't then be normal behaviour to have a go at the next person who comes along in the way they do, a little tetchy perhaps, but argumentative and obstructive? No.