Tesco misprice discussion area part 12

wlfc1

My local store has removed most of the SEL's for Sat Navs, I highlighted a problem earlier in the week with one particular model, there is no scanner in my local store, if anyone has a store close to them with sat navs and a scanner it may well be worth scanning a few through?.

Constantine

leadhead wrote:

Please edit your post above....I didnt say that!!

Caught out with an edit, leadhead? :rolleyes:


Edit-
And again! you even managed to sneek in an edit on the one I just quoted:D

leadhead

Constantine wrote:

Caught out with an edit, leadhead? :rolleyes:


Edit-
And again! you even managed to sneek in an edit on the one I just quoted:D

I didnt think you were there, I think you just wait there to catch my edits......

I mentioned you earlier on, and as you didnt reply i thought you must have been putting your Pringles right.....lol

MUNT managed to get a full paragraph in to one of my quotes without my lips moving..........It was the wrong example...which made it worse.

No edit in this .......I promise.....I lied....spelt managed wrong

leadhead

heather38 wrote:

some networks credit the mobile phone as soon as you swipe the e topup card, so tesco generally don't refund topup cards (e topup and prepaid cards). The store i work at wont refund any mobile topup cards at all and any topups over £30 have to be authorised by a manager, i think it depends on the store though.

Heather I think you missed the original post.....These wern't swipe cards or top up cards, they were £20 vodafone vouchers......that cant be activated until you put the code into your phone.

They can however be cancelled by phoning Vodafone....as CS did with mine.

Constantine

leadhead wrote:

I didnt think you were there, I think you just wait there to catch my edits......

I mentioned you earlier on, and as you didnt reply i thought you must have been putting your Pringles right.....lol

MUNT mamaged to get a full paragraph in to one of my quotes without my lips moving..........It was the wrong example...which made it worse.

No edit in this .......I promise.

Its not hard to catch them, there are so many

I saw my name being mentioned (it was in bold, after all), that is what I inferred. My personal belief is that the policy is draconian and should be tempered by a sensible, individual approach.

An attitude that is sometimes difficult to maintain when some try to treat the place like a lending library.

ben500

Constantine wrote:

An attitude that is sometimes difficult to maintain when some try to treat the place like a lending library. :rotfl: .

PMSL :rotfl:

jordylass

leadhead wrote:

I think youve got this wrong.....In my opinion, when Tesco's put this(28 day rule) policy up for all to see.....it becomes a Statutory Right.....
As the RandR policy(lets call it) doesnt affect your Statutory Rights....then you have to act as if there was no RandR given.
This was discussed in the ethics thread a week ago, there are some very good examples on that thread.
Ben500 gives an excellent example of why your Statutory Rights arent affected, and why you can legally ask for a refund.

Big Edit....Ben500's post from ethics thread
He's not justifying his actions {well he is but not in the manner you imply} He's right. You may not feel it morally correct to do so but that still doesn't make him wrong.
Read his post carefully and you will see the reasoning behind it, imagine you had purchased an electrical item, were overcharged, received r&r, and then your child got a shock from it and when you took it back to the store they said "sorry love can't help you, you received a refund on this item, try casualty" Now that's never going to happen but it's that very type of scenario that means every vendor when offering an exception to a sale MUST display this disclaimer. "This does not affect your statutory rights" this is the reason the above action is not only legal but reasonable to some, others may struggle with their consciences but that is generally because they don't fully understand the machinations in place.
Please read the ethics forum for more on this....it was done to death on there.............I think it starts on this topic around post 360.
http://forums.moneysavingexpert.com/showthread.html?t=274398&page=9

The page above may be incorrect...depends on how many posts you have on a page.

This just seems to be going around in circles, i'm of to bed after this post. Tesco can not give or take away statutory rights, they are statutory becasue they are part of the statute and given by law, absolutely nothing to do with Tesco's and our statutory rights apply to all purchases, wherever they were bought from.

The R&R policy can NOT affect your statutory rights as Tesco have no control over SR they are provided in law.

I've not read the ethics forum yet, and as I have said in previous posts, to those that get the refund great, I'd certainly go for it if I felt it was viable, but when Tesco give a refund for an R&R I have been told by the person giving it on many occasions that I will not be able to return the item for a refund or exchange. I do not know if this is Tesco policy but would assume it is and that once you have availed yourself of the 'if things don't add up' your rights from that point would only be statutory, and they would not have to offer the other goodwill gestures of 28 day return cos you changed your mind.

The text in green is discussing using the statutory rights for a refund for an item which is not working properly, which would be perfectly correct. Getting a refund because you have changed your mind is not part of your statutory rights, it is something Tesco, (and many other stores) offer as a goodwill gesture and is extra to your statutory rights. All the blue board does is to tell you what Tesco offer in ADDITION to our SR's, and points out that none of the things they offer as goodwill gesture's affect your SR's (just in case the reader of the blue board thinks Tesco are trying to use their own policy instead of SR's, which would not be legal.)

If others know different and have returned items with scribbled receipts for a refund under the 28 day and have had CS happily refund twice I bow to their superior experience, but even if I was convinced that Tesco were happy to do this I don't think I could stand the scrutiny and I'm not someone who backs down from confrontation, so I expect for most people it is a moot point.

Constantine

jordylass wrote:

This just seems to be going around in circles, i'm of to bed after this post. Tesco can not give or take away statutory rights, they are statutory becasue they are part of the statute and given by law, absolutely nothing to do with Tesco's and our statutory rights apply to all purchases, wherever they were bought from.

The R&R policy can NOT affect your statutory rights as Tesco have no control over SR they are provided in law.

I've not read the ethics forum yet, and as I have said in previous posts, to those that get the refund great, I'd certainly go for it if I felt it was viable, but when Tesco give a refund for an R&R I have been told by the person giving it on many occasions that I will not be able to return the item for a refund or exchange. I do not know if this is Tesco policy but would assume it is and that once you have availed yourself of the 'if things don't add up' your rights from that point would only be statutory, and they would not have to offer the other goodwill gestures of 28 day return cos you changed your mind.

The text in green is discussing using the statutory rights for a refund for an item which is not working properly, which would be perfectly correct. Getting a refund because you have changed your mind is not part of your statutory rights, it is something Tesco, (and many other stores) offer as a goodwill gesture and is extra to your statutory rights. All the blue board does is to tell you what Tesco offer in ADDITION to our SR's, and points out that none of the things they offer as goodwill gesture's affect your SR's (just in case the reader of the blue board thinks Tesco are trying to use their own policy instead of SR's, which would not be legal.)

If others know different and have returned items with scribbled receipts for a refund under the 28 day and have had CS happily refund twice I bow to their superior experience, but even if I was convinced that Tesco were happy to do this I don't think I could stand the scrutiny and I'm not someone who backs down from confrontation, so I expect for most people it is a moot point.

To the best of my knowledge, there is no specific policy regarding refunds on items that have already been supplied free of charge on an r & r.

Tesco suffers the loss when the item is r & r'd. When a straight refund is issued, they are recieving the same value back in return (in the forum of the item).

Is it legal to get a refund on something which has been r % r'd? I think probably yes. The item belongs to you and you have the original proof of purchase.

Is it possible when the reciept has been marked? Think you may struggle with some CSD's on this one, along the lines of "you have already been refunded".

Is it moral to obtain a refund on something you have r & r'd? Not for me to judge others morals. Personally, I side with The Dude on this one. I would not seek to get my money back on something I have already had for nothing.

MyUserNamesTaken

leadhead wrote:

Please edit your quote of my post above....I didnt say that!!

and the example in question was the "toaster" one

Went to bed after I posted. I edited it before going to bed to put in an example of how Tesco's refund policy affected my own decision to buy an item. Obviously, I put the example in the wrong place!


So, to everyone - the example that was in Leadhead's quoted post wasn't posted by Leadhead. It was not meant to be in his quote! I apologise to Leadhead for the confusion.

ben500

I think it only fair that as the ethics thread was set up specifically to discuss such issues that this debate be removed to there and not continue here where it is not welcomed by the BG's, which was after all the reason it was set up.