Tesco misprice discussion area part 12

jennron

Today i hot fotted it to tescos got 2 xcase 10 stella out of date sel for £14
was charged full price , 2 packs aberdeen burgers charged £1.59 pack but sel was £1.49 .
have my buzz for this week

Monster_Deals

notasdaftasilook wrote:

IMHO no wonder CS get cheesed off. If you are going to take them back why wait a week. Taking the mick. My opinion and i am entitled to it just as you are entitled to take the beer that you didnt really want in the first place back.

I wasn't taking the mick, how was I going to get an R&R for the lager followed immediately by another refund on the lager (now my lager) under the 28 day policy ?

notasdaftasilook

Monster_Deals wrote:

I wasn't taking the mick, how was I going to get an R&R for the lager followed immediately by another refund on the lager (now my lager) under the 28 day policy ?

Why wait a week ?

Clasics

littledutchboy wrote:

Bought a PSP game which was stickered at £13.94. Charged £13.97 at the till so took it to Customer Service who only offered the 3p difference. Called the manager who agreed and said that the policy was purely discretionary and he would do it "if it was 3 or 4 pounds wrong but I'm not going to do it for 3p".

I've emailed CS and Sir terence to ask if it's true whether it's discretionary or not. If they say not I want my game, and if they say it is I'm off to trading standards....

No, it is NOT discretionary at all! It is a clearly worded Tesco national policy of refund and retain if you have been overcharged. No amount of overcharge stipulated whatsoever. The manager was clearly acting like an @rse and may get 're-training' when you have spoken to HO (he won't, of course, but it sounds good when they say that).

wlfc1

littledutchboy wrote:

Bought a PSP game which was stickered at £13.94. Charged £13.97 at the till so took it to Customer Service who only offered the 3p difference. Called the manager who agreed and said that the policy was purely discretionary and he would do it "if it was 3 or 4 pounds wrong but I'm not going to do it for 3p".

I've emailed CS and Sir terence to ask if it's true whether it's discretionary or not. If they say not I want my game, and if they say it is I'm off to trading standards....

Why not just phone Dundee in the morning, clear case of being overcharged and I am surprised they never honoured the policy, nowhere on that board does it mention discretionary !

Dundee phone number on page 1 of the thread

whoops..Classics beat me to it

leadhead

jordylass wrote:

If your receipt wasn't marked then I can't see it being an issue, if it was and you got away with it, good luck to you. I don't begrudge anyone the refund, i'm just saying that all the posts saying they HAVE to because it's your stat rights are wrong. The wording on the poster is above and beyond what your statutory rights are, and they do not have to abide by this on items which have been R&R'd.

I think youve got this wrong.....In my opinion, when Tesco's put this(28 day rule) policy up for all to see.....it becomes a Statutory Right.....

As the RandR policy(lets call it) doesnt affect your Statutory Rights....then you have to act as if there was no RandR given.

This was discussed in the ethics thread a week ago, there are some very good examples on that thread.

Ben500 gives an excellent example of why your Statutory Rights arent affected, and why you can legally ask for a refund.

Big Edit....Ben500's post from ethics thread

He's not justifying his actions {well he is but not in the manner you imply} He's right. You may not feel it morally correct to do so but that still doesn't make him wrong.
Read his post carefully and you will see the reasoning behind it, imagine you had purchased an electrical item, were overcharged, received r&r, and then your child got a shock from it and when you took it back to the store they said "sorry love can't help you, you received a refund on this item, try casualty" Now that's never going to happen but it's that very type of scenario that means every vendor when offering an exception to a sale MUST display this disclaimer. "This does not affect your statutory rights" this is the reason the above action is not only legal but reasonable to some, others may struggle with their consciences but that is generally because they don't fully understand the machinations in place.

Please read the ethics forum for more on this....it was done to death on there.............I think it starts on this topic around post 360.

http://forums.moneysavingexpert.com/showthread.html?t=274398&page=9

The page above may be incorrect...depends on how many posts you have on a page.

MyUserNamesTaken

leadhead wrote:

I think youve got this wrong.....In my opinion, when Tesco's put this policy up for all to see.....it becomes a Statutory Right.....

As the RandR policy(lets call it) doesnt affect your Statutory Rights....then you have to act as if there was no RandR given.

This was discussed in the ethics thread a week ago, there are some very good examples on that thread.

Ben500 gives an excellent example of why your Statutory Rights arent affected, and why you can legally ask for a refund.

Please read the ethics forum for more on this....it was done to death on there.............I think it starts on this topic around post 360.

http://forums.moneysavingexpert.com/showthread.html?t=274398&page=9

The page above may be incorrect...depends on how many posts you have on a page.

It wouldn't be a part of your statutory rights. It could be argued, however, that it is a nationally advertised policy, thus it becomes a term of the contract of sale. In other words, the person buying the item does so safe in the knowledge that they can return the item within 28 days without reason. Due to this, the policy is one of the reasons for going ahead with the purchase.

heather38

Ole1973 wrote:

I don't understand why they didn't just help me out in that case. Very annoying.
I will go to another Tesco tomorrow, as I don't think it particularly matters which Tesco I bought from orginally. Annoying particularly because I think today was the 28th day after purchase, so tomorrow I will no doubt hear that "it is too late now".

I would have forced the issue tonight and asked for a manager if I hadn't been in a rush.

some networks credit the mobile phone as soon as you swipe the e topup card, so tesco generally don't refund topup cards (e topup and prepaid cards). The store i work at wont refund any mobile topup cards at all and any topups over £30 have to be authorised by a manager, i think it depends on the store though.

leadhead

MyUserNamesTaken wrote:

It wouldn't be a part of your statutory rights. It could be argued, however, that it is a nationally advertised policy, thus it becomes a term of the contract of sale. In other words, the person buying the item does so safe in the knowledge that they can return the item within 28 days without reason. Due to this, the policy is one of the reasons for going ahead with the purchase.

Please edit your quote of my post above....I didnt say that!!

and the example in question was the "toaster" one

littledutchboy

wlfc1 wrote:

Why not just phone Dundee in the morning, clear case of being overcharged and I am surprised they never honoured the policy, nowhere on that board does it mention discretionary !

Dundee phone number on page 1 of the thread

whoops..Classics beat me to it

Thanks for the advice to you and Clasics. I was going to ring but decided I'd rather have something in writing. I'd especially love to have a bit of paper to wave under the manager's nose whenever they claim it's discretionary...