Tesco misprice discussion area part 12

Constantine

Deedee73 wrote:

No Joke, just wanted an answer, I'd had a situation yesterday and wanted to know who I would ask to speak to if it were to happen again, that's all!!

I walked away from said situation, but is it were to happen again, (higher value goods) I would want to know who to ask for!

In any circumstance, the Duty Manager.

CSD staff report to the Checkout Services Section Manager, who reports to the Store Manager. Some stores will also have a Customer Services Manager, who slots in before the Store Manager.

ooro

tee_pee wrote:

thanks for that I will make a list and try it tomorrow..
Wish me luck

Tee pee - you won't regret it - My boys now both check sels and know where the scanners are in all the stores we go to (I think they are hoping to get ps2 games). I never do as well as some of these guys but even 4 or 5 quid back is worth having. I never go for things that I wouldn't actually want - like dog food or something but I'm quite happy to take a whirl on things that I can put away as presents for kids. I find going reasonably early in the morning is best because around me there must be some nifty MSEers who keep them on their toes.

Good luck and let us know how you get on.

O

leadhead

SAVEMEAFORTUNEDOTCOM wrote:

LeadHead. I am talking about where you return an item, normally. Not r&r. Cheers though, i'll just go check.

I believe both procedures are exactly the same till-wise.......so the outcome of your points could still be the same........See post 995.

LilacLillie

Its a problem when its the duty manager saying they don't do refunds 'otherwise everyone would be getting their money back'
LL

Constantine wrote:

In any circumstance, the Duty Manager.

CSD staff report to the Checkout Services Section Manager, who reports to the Store Manager. Some stores will also have a Customer Services Manager, who slots in before the Store Manager.

Bookworm63

From the misprice thread:

jamesiebabie wrote:

Currently Hovis bread is BOGOF with price of £1.14, however, SEL in white said £1.02. Guess what, I've seen this in two stores. Price goes through at £1.14. Didn't do R&R due to lowering of the profile.

Another case of Tesco putting up their prices for a promotion? :rolleyes:

Constantine

LilacLillie wrote:

Its a problem when its the duty manager saying they don't do refunds 'otherwise everyone would be getting their money back'
LL

Thats when you speak to the Store Manager.

Barks100

Been reading all the R + R discussions on this thread.
I had to take a Rowenta iron back a few days ago for genuine reasons and it was one I had bought and paid the correct price for of £14.98, not a £14.97 r+r situation. It was the same iron though referred to on the misprices thread.
CS at the electrical counter agreed the refund but not very smiley and demanded my receipt off me. It wasn't simply marked as a refund and returned to me, even though it had other items on it. I was told by CS that on certain items it had to be retained. Had the distinct impression that CS had been told to gather info about people returning things that had been r + r'd elsewhere. Tesco clubcard number would have been on it.
Any ideas?

ella2002

I thought they couldn't keep your receipt. Might be wrong though

ben500

ella2002 wrote:

I thought they couldn't keep your receipt. Might be wrong though

No they can't they can always run up another or photocopy it but if you want it back it's yours to have.

bluetimone97

ella2002 wrote:

I argued over the penny but didn't fell comfortable and had a really sarcastic SA All this fuss over a penny she said. Mine you needed a bew iron and got one so well worth it

I have not done many but my son questioned at customer services why I was complaining about it only being 5p the other day (peanuts) and I said to him "The point is if I came in 5p short of paying for something they would not let me leave the shop with it". Works the same with a penny! It is also very true!