River Island refusing to refund even with a receipt!

gordikin

Muffinmaker wrote: »

I might also add that I have a kid with special needs so I fully understand the issues regarding dyslexia, autism, ADHD, dyspraxia etc. And I don't make "judgements" unlike Gordikin who was berating another poster on another thread about his poor grammar and spelling!

Feel free to provide a link to me 'berating' a poster for poor grammar and spelling...I do hope you reported said post to 'abuse'. None of my recent posts appear to have been deleted though?

gordikin

Muffinmaker wrote: »

I have spoken to RI this morning - customer services - and explained what happened.

They said that their manager should not have treated me in that manner. That I shouldn't have the original receipt - I think they are meant to have that - or that something went wrong somewhere. Anyway, that is not RI policy.

And they are going to investigate the manager re. her behaviour towards me.

I am going to be given a full refund, apology etc. and I think a goodwill gesture too. I don't have to go back into the shop, I can send the cardigan to them instead FOC. They said that the goods were not fit for purpose because it didn't fit right.

Thank you to the genuinely helpful people like Pound etc. who did give me some good advice.

Does anyone remember Jackanory....can you confirm it was fiction!

Zandoni

gordikin wrote: »

Feel free to provide a link to me 'berating' a poster for poor grammar and spelling...I do hope you reported said post to 'abuse'. None of my recent posts appear to have been deleted though?

The OP was probably referring to this helpful post of yours
http://forums.moneysavingexpert.com/showpost.php?p=37785310&postcount=2

shaun_from_Africa

I got my refund so yah boo sucks to you!!!

So you spoke to customer services yesterday morning and they informed you to post the goods back and they will refund you.
You then informed us that you received your refund yesterday. What mail service did you use as I don't think Royal mail have a teleporter yet.

You might not like or agree with many of the posters on here, but at least credit some of us with some intelligence.
BS this bad is easy to spot a mile off.

Zandoni

lucylucky wrote: »

I can't help but think that your lack of knowledge of consumer issues and rights more than comfortably puts you in the "stupid" camp.:D

Thanks lucylucky, love you too.

I have an excellent knowledge of all things including consumer issues. My knowledge is gained in the real world not by quoting SOGA verbatim.

lucylucky

Zandoni wrote: »

Thanks lucylucky, love you too.

I have an excellent knowledge of all things including consumer issues. My knowledge is gained in the real world not by quoting SOGA verbatim.

What a shame you have not, as yet, been able to display that knowledge.

Zandoni

lucylucky wrote: »

What a shame you have not, as yet, been able to display that knowledge.

The trouble with you and many others on this forum is that you do not believe many of the statements made by people coming here for advice.

Muffinmaker, did buy the cardigan and she did take it back to exchange it for another size. She then states that she wasn't given a receipt for the new one.

In my vast experience of shopping when you return something you are often asked for your name and address etc and there are often quite a few bits of paper on the desk, so why should we assume that a new receipt was actually given to the OP. Why should we assume that the OP would know that she should have a new receipt.

You should also ask why would the OP go to such lengths as to try and get advice here if she was a shop lifter.

Muffinmaker is just another person on the extremely long list of people on here that get set on by a gang of vicious people.

Now she has stated that HO is going to give her a refund you have all gone on to barrack her about that, trying to find fault in every word she writes.

Shameful behaviour......

Zandoni

shaun_from_Africa wrote: »

So you spoke to customer services yesterday morning and they informed you to post the goods back and they will refund you.
You then informed us that you received your refund yesterday. What mail service did you use as I don't think Royal mail have a teleporter yet.

You might not like or agree with many of the posters on here, but at least credit some of us with some intelligence.
BS this bad is easy to spot a mile off.

I'm sure you do have some intelligence but surely you realise that muffinmaker did not mean that she had received the refund already.

Michelle.P

That I shouldn't have the original receipt - I think they are meant to have that - or that something went wrong somewhere. Anyway, that is not RI policy.

Next time you are in the Crawley area, pop in to the River Island store, ask for Michelle, and I will show you the written down procedure to be followed whenever a customer returns an item for a refund or exchange.
The customer always gets their original receipt returned to them. This is our policy, and as far as I am aware, the policy of most, if not all retailers.
The original receipt must be returned for a number of reasons, the main ones being that it may well have more than one item on it, and in a lot of cases it is also a credit/debit card receipt and would be needed by the customer if they had a payment dispute when they received their bank or CC statement.

So the quote above shows that either the Customer services rep that you spoke to doesn't have any idea of what they were talking about, or that you misinterpreted what they actually stated.

Zandoni

Michelle I would remove your post instantly, it's not a good idea to post your whwereabouts on a public forum, there a lots of nutters about