River Island refusing to refund even with a receipt!

kwaks

Zandoni wrote: »

Everyone assumes that muffinmaker was rude in the store, this is not the impression I got.

But whatever peoples opinions are on this matter there's no need to bully people when they come here for advice.

It looks like she's getting a refund and it doesn't matter if it's a so called good will gesture or whatever, as long as she gets it

Bullied? Certainly didn't see any of that, what did stick out for me on this thread was sweeping generalisations and bigotry, all coming from the OP.

Zandoni

lucylucky wrote: »

Not my opinion - just a statement of fact.

The problem there is this is the real world and more often than not stores and people don't follow the rules of SOGA they use a little discretion and common sense.

lucylucky

Zandoni wrote: »

The problem there is this is the real world and more often than not stores and people don't follow the rules of SOGA they use a little discretion and common sense.

That may well be the case but has nothing to do with your incorrect statement.

Zandoni

lucylucky wrote: »

That may well be the case but has nothing to do with your incorrect statement.

It wasn't an incorrect statement because the OP had the original receipt and as you know all she needed was proof of purchase, which I'm sure the manager could have found if she wanted to.

lucylucky

Zandoni wrote: »

It wasn't an incorrect statement because the OP had the original receipt and as you know all she needed was proof of purchase, which I'm sure the manager could have found if she wanted to.

She was not "entitled" to a refund.

So you are still wrong.

Zandoni

lucylucky wrote: »

She was not "entitled" to a refund.

So you are still wrong.

I'm not..........

lucylucky

Methinks you need to ask Santa for a dictionary for Xmas.

Zandoni

lucylucky wrote: »

Methinks you need to ask Santa for a dictionary for Xmas.

So are you saying that Santa really exists.

shaun_from_Africa

Would anyone who still thinks that Muffinmaker was legally entitled to a refund please post a link to any law, legislation, consumer advice website, trading standards or consumer direct showing proof of this entitlement.

One little link is all that is required to back up their statement.
Stating something is easy. Backing it up with proof is not always so easy.

Zandoni

shaun_from_Africa wrote: »

Would anyone who still thinks that Muffinmaker was legally entitled to a refund please post a link to any law, legislation, consumer advice website, trading standards or consumer direct showing proof of this entitlement.

One little link is all that is required to back up their statement.
Stating something is easy. Backing it up with proof is not always so easy.

Or how about a link to say she's not, remember these facts though:

She did have the original receipt
She was not given a new one with the exchange.
The manager didn't try very hard to go through the records of returns.