Morrisons - wrongly accused of theft and no apology after 3 months!

tbw

gordikin wrote: »

You have been given an apology!

Not by the store manager - he has apparently just lied twice by saying he has spoken to the OP when he darn well hasn't! Its now more about his complete lack of interest or concern than the original incident.

Its all been handled very badly when a quick phone call and possibly a bunch of flowers would have avoided all the upset. The manager was responsible for the original police action and he should have shouldered the responsibility for smoothing things over afterwards. Its part of his job.

gordikin

tbw... what does the title of this thread state?... is it accurate? Would the OP be happy if Mr Morrison apologised ?

RacyRed

gordikin wrote: »

tbw... what does the title of this thread state?... is it accurate? Would the OP be happy if Mr Morrison apologised ?

Oh for FS! No! The OP would be happy if the store manager apologised. She just said that.

And yes the title is accurate, the verbal apology was not acceptable and the OP was promised contact by the store manager - it didn't happen, so she is still waiting for a proper apology.

It really is that simple.

WhiteHorse

pjcox2005 wrote: »

Sorry whitehorse but I've also got to pick this up. 'They know they are on thin ice', is it really that thin. If they put it in writing would anything actually happen? I doubt we are going to get the lawsuit of the century from this incident.

I agree it isn't likely to develop into a cause celebre, but it's also obvious that Morrisons aren't entirely comfortable with it either.

Let's reflect on what would have happened if the OP had been one of the many who don't bother to ask for and keep the receipt.

I keep petrol receipts in the car for weeks. I've seen far too many false allegations to take any risks. It happens more often than you would think.

Let's reflect too on the other aspects of Morrisons behaviour: The evasiveness, the calls that never happened, the broken promises, the lies told. Unedifying to say the least.

It would also be wise to insist on a written admission of error as these things have a habit of resurrecting themselves later.

marleyboy

Nope, I'm with the OP, who I should add has stated clearly she does not want compensation or anybody sacked, she wants to ensure it has been recognised, and simply saying "oh sorry!" over the phone is not enough, she wants it in writing and I dont blame her.

Two scenarios, lets assume she did NOT have the receipt, I know I wouldn't have the receipt by then, she is branded a thief over some "mistake" gets a criminal record and a fine, as a result of such a BIG mistake.

Or, lets imagine she drove off, forgetting completely to pay for the fuel, do you really think for a second if she gave the police a tenner and said "give them that and tell them I said sorry" would cover it? Not one Iota.

It is not too difficult to write a letter of apology, indeed the amount of broken promises of "we will phone you back" that never occured, would have me riled, or shall we put that down to a mistake too, maybe if she phoned them back for not ringing her as promised, they could say "Oh sorry, and sorry". I can see why the OP is upset over it, I would be, I dont want police knocking on my door accusing me of theft, scouring my car just because someone has made a mistake.

The OP wants to know (and is within her rights) WHY such a mistake occurred, who made such a major mistake, and is there any chance this could happen again next time she gets fuel. If it does, can she expect another verbal apology or might it escalate not just to a formal apology, but a written one, written apologies can be accepted as dealt with properly, simply saying "Oh sorry", is something said when you bump into someone on a street, whereas a written apology can be seen as "making an effort" to apologise.

Had this happened to me, I would want it in writing, I could show this if out of the blue, they "mistakenly" take it further, at least I can then clear my name over the issue as being completely out of blame, leaving the blame firmly at the store. Its not as if she wants it written in blood, all she wants is clarification that the apology is sincere and not just off the cuff.

marleyboy

Guessing is not nearly enough, it could be Joe Bloggs speaking over the phone for all she knows, at least if it is in writing, she can see who it is from, note it as an official apology and be assured should there be any comebacks from it, she is covered with a letter to prove her own innocence.

simply saying "oh sorry" over the phone is not satisfactory for the OP, if it takes a letter of apology, its the least they could do, they were quick enough to report it.

why does it have to be in writing?

written apologies can be accepted as dealt with properly, simply saying "Oh sorry", is something said when you bump into someone on a street, whereas a written apology can be seen as "making an effort" to apologise.

gordikin

Jeff_Bridges_hair wrote: »

they have already offered courtesy by apologising ..

That should be closure enough should it not? no one died . No one got in trouble it was an innocent mistake.. Things happen. .life moves on .. some of you need to get a grip on real life.

You'd think so!

Nat1977

loracan1 wrote: »

Stressful time? The police came, spoke to the OP, were perfectly satisfied by her response and left - I don't get where the stressful time comes from. A bit cross, yes, but stressful? spending 14 weeks waiting for an apology? It just seems a little bit of an overreaction.

Saying that I think Morrisons should have sent a letter conveying their apology but taking further action is a bit strong. I note a 'long letter' was sent requesting an apology straight after the incident...

Well I know if I had the police at my door, even if I had done nothing wrong, I would be stressed, not to mention embarrased. The neighbours round here would have a field day! Everyone copes with different situations differently with regards to mental strength. We dont all have skins as thick as leather you know!

Nat1977

Jeff_Bridges_hair wrote: »

they have already offered courtesy by apologising ..

That should be closure enough should it not? no one died . No one got in trouble it was an innocent mistake.. Things happen. .life moves on .. some of you need to get a grip on real life.

No, no-one died, but being ignored is not a very nice feeling. I do have a very firm grip on life and I expect the op does too. Manners cost nothing and the shop should have just sent a letter. That is after all, what the op wanted. I am just here showing my support for them.

gordikin

Nat1977 wrote: »

Well I know if I had the police at my door, even if I had done nothing wrong, I would be stressed, not to mention embarrased. The neighbours round here would have a field day! Everyone copes with different situations differently with regards to mental strength. We dont all have skins as thick as leather you know!

But would a written apology help with your neighbours?