Morrisons - wrongly accused of theft and no apology after 3 months!

gordikin

Morrisons - wrongly accused of theft and no apology after 3 months! The title of the thread is clearly wrong...OP should apologise to Morrisons IMHO!

Jeff_Bridges_hair

Velcro_Hotdog wrote: »

Yeah sure, just don't forget to put it in writting and send it RMSD

Can i get that for free though and will they reimburse me. You can understand that after 3 days of being cold i feel i need to get this matter sorted more adequately.

Met office - I need you!!













It took me 3 goes to spell adequately right

gordikin

Met office? You wimped out on that spelling!

RacyRed

There is one hell of a difference between a verbal apology and a written one.

Did Morrisons reconcile the till to see if there actually had been a theft?
Very unlikely.

Did Morrison's waste police time by sending them on a wild goose chase?
Yes.

Did Morrisons take immediate action to apologise for their major mistake?
No.

Did the OP do anything at all wrong?
No.

Was the OP put into the awkward situation of being accused of theft then spending that horrible few moments wondering if she still had the receipt?
Yes.

Should the OP have been sent a written apology within days of Morrisons making such a bad mistake?
Yes.

I've never had the police at my door, I'd be absolutely mortified. There is no way on earth I'd accept a verbal apology in this situation. A written apology is something concrete, it cannot be taken away.

A verbal apology from a customer services rep is absolutely meaningless, especially from a company that has consistently lied to the OP.

Shame on you Morrisons.

I don't think that this is about compensation for the OP, but as a taxpayer I want to know why the police didn't make Morrisons pay for wasting public money.

Jeff_Bridges_hair

RacyRed wrote: »

There is one hell of a difference between a verbal apology and a written one.

Did Morrisons reconcile the till to see if there actually had been a theft?
Very unlikely.

Did Morrison's waste police time by sending them on a wild goose chase?
Yes.

Did Morrisons take immediate action to apologise for their major mistake?
No.

Did the OP do anything at all wrong?
No.

Was the OP put into the awkward situation of being accused of theft then spending that horrible few moments wondering if she still had the receipt?
Yes.

Should the OP have been sent a written apology within days of Morrisons making such a bad mistake?
Yes.

I've never had the police at my door, I'd be absolutely mortified. There is no way on earth I'd accept a verbal apology in this situation. A written apology is something concrete, it cannot be taken away.

A verbal apology from a customer services rep is absolutely meaningless, especially from a company that has consistently lied to the OP.

Shame on you Morrisons.

I don't think that this is about compensation for the OP, but as a taxpayer I want to know why the police didn't make Morrisons pay for wasting public money.

They never wasted public money at all. They went to investigate a case of alleged theft. As it turns out there was no theft so they left.

That is their job and they carried it out. I believe morrisons pay more in tax in one year then you do in your life time so im sure they are ok.

how high is your horse?

aloise

Velcro_Hotdog wrote: »

But she HAS had an apology over the phone, what more would you need unless you were chasing some kind of compo?

Well after the stress of having the police to your door, a few vouchers are the least I would expect. Some of these shops are to arrogant and always assume the customer is wrong. It was a very reluctant apology, by all accounts. Are you a manager of Morrisons maybe?

Velcro_Hotdog

RacyRed wrote: »

There is one hell of a difference between a verbal apology and a written one.

Did Morrisons reconcile the till to see if there actually had been a theft?
Very unlikely.

Did Morrison's waste police time by sending them on a wild goose chase?
Yes.

Did Morrisons take immediate action to apologise for their major mistake?
No.

Did the OP do anything at all wrong?
No.

Was the OP put into the awkward situation of being accused of theft then spending that horrible few moments wondering if she still had the receipt?
Yes.

Should the OP have been sent a written apology within days of Morrisons making such a bad mistake?
Yes.

I've never had the police at my door, I'd be absolutely mortified. There is no way on earth I'd accept a verbal apology in this situation. A written apology is something concrete, it cannot be taken away.

A verbal apology from a customer services rep is absolutely meaningless, especially from a company that has consistently lied to the OP.

Shame on you Morrisons.

I don't think that this is about compensation for the OP, but as a taxpayer I want to know why the police didn't make Morrisons pay for wasting public money.

Daily Mail reader I assume?

Jeff_Bridges_hair

aloise wrote: »

Well after the stress of having the police to your door, a few vouchers are the least I would expect. Some of these shops are to arrogant and always assume the customer is wrong. It was a very reluctant apology, by all accounts. Are you a manager of Morrisons maybe?

why expect vouchers? It was an HONEST mistake. something went wrong here and they have apologised.

What is it with you lot and the need to get something of monetary value from people for your perceived distress.

aloise

Jeff_Bridges_hair wrote: »

why expect vouchers? It was an HONEST mistake. something went wrong here and they have apologised.

What is it with you lot and the need to get something of monetary value from people for your perceived distress.

It's called "good customer relationship ". No it didn't have to be vouchers even a bunch of flowers would have helped. Just some common courtesy to show that they regret their cashiers mistake.

I'm bored now

Jeff_Bridges_hair

aloise wrote: »

It's called "good customer relationship ". No it didn't have to be vouchers even a bunch of flowers would have helped. Just some common courtesy to show that they regret their cashiers mistake.

I'm bored now

So again you want something of a monetary value..

Glad your bored with your sanctimonious attitude here.