Morrisons - wrongly accused of theft and no apology after 3 months!

Nat1977

Absolutely right tbw, nothing wrong with a bit of common courtesy.
Receiving a letter from the store would also bring closure to what may have been a rather stressful time fo the op.

JimmyTheWig

I agree that you should get a written apology if that's what you want.

But there is nothing anywhere to say that they have to do so. So if they don't want to, there's not much you can do.
Escilate your concerns as high up as you can. But at some stage you may be better off just bowing out of this one. It's up to you.

loracan1

Nat1977 wrote: »

Absolutely right tbw, nothing wrong with a bit of common courtesy.
Receiving a letter from the store would also bring closure to what may have been a rather stressful time fo the op.

Stressful time? The police came, spoke to the OP, were perfectly satisfied by her response and left - I don't get where the stressful time comes from. A bit cross, yes, but stressful? spending 14 weeks waiting for an apology? It just seems a little bit of an overreaction.

Saying that I think Morrisons should have sent a letter conveying their apology but taking further action is a bit strong. I note a 'long letter' was sent requesting an apology straight after the incident...

fozmcfc

Well if the OP feels so strongly, they should maybe contact local press. The might write a small piece on it.

That would probably shake Morrisons in doing something.

Freddie_Snowbits

fozmcfc wrote: »

Well if the OP feels so strongly, they should maybe contact local press. The might write a small piece on it.

That would probably shake Morrisons in doing something.

Quick dears, the paper boys are on the way with the orange juices. Put on the unhappy face and let us all be celebs for our 10 mins of fame and think of the fortunes it will bring to our house.

Another reason why Freddie jhas not read, viewed or listened to the media since 21Z33 1982-05-03

moonrakerz

fozmcfc wrote: »

Well if the OP feels so strongly, they should maybe contact local press. The might write a small piece on it.

That would probably shake Morrisons in doing something.

ANY publicity is good publicity - ask nice Mr O'Leary !

linuxsapien

I'm really sorry, but is it me, or is some of the Brits turning American here? You got your verbal apology, get over it. Personally its rather childish making this out to be some tragic horror story. Give Judge Judy a call. After all, you even said it was just a "tale"..

Can't you just get over it without making it such a big deal. Would you want a written apology from me if I suspected you of passing wind in my presence?

tbw

nutellajunkie wrote: »

I'm really sorry, but is it me, or is some of the Brits turning American here? You got your verbal apology, get over it. Personally its rather childish making this out to be some tragic horror story. Give Judge Judy a call. After all, you even said it was just a "tale"..

Can't you just get over it without making it such a big deal. Would you want a written apology from me if I suspected you of passing wind in my presence?

Yes. I'm afraid it is you! The original incident could have been 'got over' fairly quickly. Unfortunately the blind ignorance and lies by Morrisons caused the escalation - Morrisons need to re-address their CS training and ensure that their managers do actually do what they are instructed to do and don't lie about it!!! Nobody expects things to always be perfect with no errors but common courtesy is surely a reasonable expectation ?

Jeff_Bridges_hair

Nat1977 wrote: »

Absolutely right tbw, nothing wrong with a bit of common courtesy.
Receiving a letter from the store would also bring closure to what may have been a rather stressful time fo the op.

they have already offered courtesy by apologising ..

That should be closure enough should it not? no one died . No one got in trouble it was an innocent mistake.. Things happen. .life moves on .. some of you need to get a grip on real life.

Velcro_Hotdog

Jeff_Bridges_hair wrote: »

they have already offered courtesy by apologising ..

That should be closure enough should it not? no one died . No one got in trouble it was an innocent mistake.. Things happen. .life moves on .. some of you need to get a grip on real life.

I agree

But if they do that they can't chase some compo! There is no reasoning with compo chasers they will always find and angle that to them justifies a freebie