Npower £70m giveaway - claim your share Monday 11/10/2010

meggsy

meeps wrote: »

I got a grand total of £7!! will stay in the post office and turn it into stamps lol

The problem is that npower haven't made it very clear how they are calculating the refunds except that they are using the date of joining. The overcharging took place between 1st March 2007 and 28th February 2008 but if your anniversary date is, for example September, you will be losing out by this method. If you still have your old bills it might be worth checking.

There is more information on the second part of post #55 here
https://forums.moneysavingexpert.com/discussion/comment/37782144#Comment_37782144

Or maybe the npower representative could help with this on her next visit ?

jetty

I don't care how they worked it out, it was 3 years ago, but i'll be getting over £25 back yay

No sure if anyone answered, but i am exsisting customer with them and moved and i still had to give the new address for it to be sent to

meggsy

jetty wrote: »

I don't care how they worked it out, it was 3 years ago, but i'll be getting over £25 back yay

You could check your bills though, maybe you were actually overcharged more than £25 :eek:

jetty

meggsy wrote: »

You could check your bills though, maybe you were actually overcharged more than £25 :eek:

I don't know where any is :eek: lol! I'm not the most organized person

jayneben

Hiya all
I'm still an npower customer do u think I should ting the helpline 2 c if they owe me anything or will they automatically look in2 it for me ??Been with npower since 2000 & never moved house so no change of address ??

alibob978

I got a letter from them on Saturday they are refunding me £21. Not a lot but it will go towards my Take That ticket. I was with them in 2007 but not anymore

cdodd

jayneben wrote: »

Hiya all
I'm still an npower customer do u think I should ting the helpline 2 c if they owe me anything or will they automatically look in2 it for me ??Been with npower since 2000 & never moved house so no change of address ??

I am in the same position and didn't know whether to contact them so filled in the online form posted above I got an email back today saying I was entitled to a refund, didn't say how much for and that I would get a form to take to the PO withing 8 weeks.

Online form link here

http://www.npower.com/web/PaymentstoGasCustomers/index.htm

BettiePage

We got a letter today with a £66 refund. Been with them around 9-10 years at this address.

meggsy

https://forums.moneysavingexpert.com/discussion/2784452

skiTTish

I contacted them today (been with them for around 6 yrs ) to be told we wont be receiving a refund as we were not affected ,how do we know this to be true or do we just have to take their word for it ?