Sportsworld - Are They Breaking The Law?

Hey_Dude

Dudes,

The wife purchased some sportswear from our local branch of Sportsworld - got home - it didn't fit.

So back into town we trot today - with the goods and receipt - big sign at the desk saying 'refunds only given for goods as described in the Sales of Good Act'.

To cut a long story short - a huge debate with half the store assistants and management who were refusing a refund and kept offering a credit note.

Eventually got a refund - I kept pointing out that the goods were not fit for purpose.

The manager said the refund was a goodwill gesture.

Was I in the right?

MTIA

Duder

slowen

If the goods did not fit and are still in the condition you purchased them including tags still on then I cannot see what the problem is as they can just be re-sold as it is not like underwear which is not refundable

Do they have a refund policy on their website

I would only accept a credit note as a very last resort as once you accpet it you appartly lose certain rights according to what trading standars told me a while ago

Hey_Dude

slowen wrote:

If the goods did not fit and are still in the condition you purchased them including tags still on then I cannot see what the problem is as they can just be re-sold as it is not like underwear which is not refundable

Do they have a refund policy on their website

I would only accept a credit note as a very last resort as once you accpet it you appartly lose certain rights according to what trading standars told me a while ago

Can't find their web site.....

Yeah the goods were intact - labels etc etc.

Duder

Bossyboots

I don't think you were in the right, no. The shop only has to offer a refund/exchange on faulty goods or good not as described. Just because your wife chose the wrong size, does not entitle her to take them back. Any shop that does this is giving you an extension to your statutory rights, it is not a right in itself. The manager was right, it was a gesture of goodwill and more than you were entitled to. The only way I would see you could rightly ask for a refund is if their sizes are clearly not in keeping with what you would expect or they offer no opportunity to try them on.

samnmalc

Why didn't she just exchange for the correct size?

*flutterby*

Bossyboots is spot on am afraid

Quackers

*flutterby* wrote:

Bossyboots is spot on am afraid

Ditto

If you purchase something and then decide to return it because it doesn't fit/you've changed your mind etc the shop does not have to give you a refund or even an exhange.

Obviously lots of shops do but they do this purely as a goodwill gesture but they really dont have to.

More and more shops are tightening up their refund procedures due to people taking advantage of them (I am not suggesting op did thisof course) - i'm not suprised that Sportsworld have done this and to be honest I imagine more shops will be following in the future.

natjay_2

I kept pointing out that the goods were not fit for purpose

why were you saying the goods were not fit for purpose?

I think the shop was right and you were wrong

Jersy

sounds harsh... but just because they are unsuitable for your wife does not mean that thye are unfit for the purpose.

danio_2

Hey_Dude wrote:

Can't find their web site.....

Yeah the goods were intact - labels etc etc.

Duder

this is their web site http://www.sports-world.com/index.pasp

Clasics

To be fair, they have always had that policy and it is displayed prominently in the store. Fact is, we all shop at Sports World for one reason and one reason alone - it is cheap as chips. As is their after sales (in fact, pre-sale) service. You get what you pay for in this instance...