time critical!! eek! ORANGE INTERNET EVERYWHERE DONGLE PROBLEM!

sassi

This is not my machine so bear with me...
its my friends mothers notebook....

Acer Aspire one
Vista Home Basic

she started using the orange dongle
(huawei e1752)
in feb by the looks of her install history.

it has recently (a week or so)
begun getting a message pop up whenever the internet everywhere software starts....

' internet everywhere.exe encountered a problem and needs to close and then it closes and windows trys to search for any more info but never stops searching.

i tried:
uninstalling/reinstalling- same issue
updating the dongle via orange website - different look dashboard of programme but - same issue
taking it back to several restore points thinking it could have been a vista update that caused it, as she does not seem to have installed much else recently.- same issue :-(
(however she is still using vista sp1 so expect rarely installs windows updates)

so am currently undoing the last restore, and about to throw it back at her....

just thought i'd take one final try and ask people cleverer than meeeee!!

one small problem - she thinks i can work miracles and is coming to pick it up TOMORROW!!

arrrgh:(

Donnie

Aspire Aspire One on Vista Home Basic? Are you sure?

sassi

yup....DEFINATELY

Donnie

What is the full model number? Does she like Vista Basic?

sassi

this is probably no help but this is from the problem reports/solutions console thingy

Problem signature
Problem Event Name: APPCRASH
Application Name: OrangeMobileBroadband.exe
Application Version: 0.0.0.0
Application Timestamp: 4c7b7bdb
Fault Module Name: MFC80U.DLL
Fault Module Version: 8.0.50727.4053
Fault Module Timestamp: 4a595928
Exception Code: c0000005
Exception Offset: 00023c4d
OS Version: 6.0.6001.2.1.0.768.2
Locale ID: 2057
Additional Information 1: 7eaf
Additional Information 2: 6991d326870909c4f16b970cdd55f1e7
Additional Information 3: 2980
Additional Information 4: 6a879e3926253fae98668e27a0d9722d

sassi

the model no is a load of Chinese characters then : ZA3

and i don't know if she likes vista basic - i guess so. :rolleyes:

sassi

would this help?
http://support.microsoft.com/kb/961894

edit: i hate not solving things myself!

Donnie

We'll try this to be getting along...

Go in the Orange Everywhere program and copy down the settings for the Internet connection. APN, dial number, username and password.

Install CCleaner. Go to Tools > Startup and disable the Orange software from starting up. Reboot. Download, save and extract this software to the Desktop(but don't begin installation). Remove the dongle from the machine and then run the setup file inside the Mobile Partner. Once installed, you can plug the dongle back in.

Donnie

sassi wrote: »

would this help?
http://support.microsoft.com/kb/961894

edit: i hate not solving things myself!

Did it work?

sassi

Donnie wrote: »

Did it work?

not tried it yet, shall i try your thing or mine??

sassi

Donnie wrote: »

We'll try this to be getting along...

Go in the Orange Everywhere program and copy down the settings for the Internet connection. APN, dial number, username and password.

Install CCleaner. Go to Tools > Startup and disable the Orange software from starting up. Reboot. Download, save and extract this software to the Desktop(but don't begin installation). Remove the dongle from the machine and then run the setup file inside the Mobile Partner. Once installed, you can plug the dongle back in.

whenever i try to do anything to the internet everywhere programme it gets the error and closes - not that i can see anywhere to look for the settings on it anyway?