Tesco misprice discussion area part 11

bluetimone97

All this talk of the expiry date is clearly visible, only if you know about sels and such like after all that date could be the date the offer started for all we know

FloFlo

bluetimone97 wrote:

All this talk of the expiry date is clearly visible, only if you know about sels and such like after all that date could be the date the offer started for all we know

Sounds good to me, but there won't be any cameras with a misprice sel in my local tesco, too many r&rs around here.

ben500

bluetimone97 wrote:

All this talk of the expiry date is clearly visible, only if you know about sels and such like after all that date could be the date the offer started for all we know

The expiry date cannot be used as an arguement for overcharging.{If it could we would all be looking at 1970 price tags and paying 2006 prices everywhere} That's not to say it won't by the undeducated it's up to you to stand your ground without losing the moral highground at the same time.

Clasics

My take on this is if they wanted the expiry date to be important to the customer, it would be in the same size print as the price. It isn't, game on. It's a MISLEADING PRICE LABEL, simple as, and the ONLY reason HO are getting arsey about OOD SELs is due to the massive hit they've taken of late.

VeryTrying_2

ben500 wrote:

... in case you hadn't noticed since the xbox saga it has become far easier to obtain r&r if your case is genuine, that is no coincidence I assure you, if you want to see a dancer perform well switch the spotlight on for an award winning performance.

You do indeed have a good point here. From being an occasional r&r-er, I've had four nice and pleasant refunds over the last couple of days. I was so laid back on the last one that, because of the helpful attitude of the CS lady, I didn't even bother accompanying her to find the shelf ticket.

Things have definitely changed for the better. I'll see if the improvement lasts until I go Tescoing again next week.

MyUserNamesTaken

Recently, the CSAs I've dealt with haven't even bothered to check the SELs on the items I've been overcharged on. They just give me my money back. Weird, eh?

leadhead

wlfc1 wrote:

Ben

My last word on this

Sometimes you just have to know when to walk away

Surely now that bans are being lifted, and precedents have been set....it is now time to "stand your ground"......Dates are for Tescos staff.....not for customers.

biglugs

Let's talk football

Let's not

leadhead

MyUserNamesTaken wrote:

Recently, the CSAs I've dealt with haven't even bothered to check the SELs on the items I've been overcharged on. They just give me my money back. Weird, eh?

WOW..I should be so lucky....

Park_Ranger_2

I posted a query similar to this (expired SELs) a couple of days ago but I think it sunk under other topics.
What I'd like to ask is how best to deal with this type of refusal from CS. As everyone knows a yellow SEL has the following info on it.

1. Original price crossed out (in a tiny font)
2. Statement 'offer expires xx/xx/xx (in a really, really tiny font)
3. Offer price ( In a very big font)

I'd expect the CS to argue that, in effect the SEL says that after the expiry date the offer price expires and the old price (shown on the ticket, even tho it's crossed out) comes back into force.

What's the best comeback?