Tesco misprice discussion area part 11

sopplayer

and another.............

"Our core values 'no-one tries harder for customers' and 'treat people how we like to be treated' characterise our approach to Corporate Responsibility. We believe we can achieve most when we work together on practical things that make a difference. 'Every little helps' can become a great deal when everyone pulls in the same direction." Sir Terry Leahy, Tesco CEO

I'll stop now......dont want to become boring...lol

Ken-Dodds-Hairy-Knodule

Little_John wrote:

We just need some free TV's can you sort any out?

I was in a store a couple of days ago that had a philips 42" TV in with a yellow sel of £1299 that ended sometime in august (28th I think) - nos canners in store though, and I didn't fancy dragging that heffer of a box to the tills for them to check. :>

izzy_flint

Kimmywim wrote:

Many thanks for replying Little John, but I really don't understand the above bit at all!!?

Kim

you will see when you walk round tesco's that they use 2 different colours for the SEL (labels advertising the price on the shelves) normally the yellow ones are the sale price and usually they have an end date of the reduced price on them.If this is out of date, a lot of the time the price has gone back up to the original price (and the yellow one should of been taken off) As it hasn't, they have to sell you the item at the reduced price (which is how a lot of R&R's are given) as this is false advertising

marymilkmaid

In my local store today the tory haydon book sel is £8.97, it was £9.97 a week or so ago but the books all had £8.97 stickers on them.

All offers on finest meals had the save £1 blacked out. Is MR. T's staff on the ball or are they hoping for a bonus from the profits?

LilacLillie

Well I called HO and they said the store is NOT exempt from the policy.
I said 'So the guy lied to me then?'
'Yep' says he, 'It looks like it. I'll get in touch with the store and express your concerns.
Then added that if I want, I can write and complain directly to HO...........I thought that was what I was doing!
LL

biglugs wrote:

Call HO and ask if it's exempt, and if it is would they mind you complaining to the Advertising Standards Authority and Trading Standards, and can you have the name of both the local Store Manager and CS person you speak to so you can make sure your report to ASA and TS is factually correct.
If it's not exempt ask if HO would mind sending you a written apology for allowing their managers to lie to customers, and then report them to ASA and TS for deliberately misleading advertising.

sopplayer

marymilkmaid wrote:

Can you define what the required standard (according to tesco) is?

maybe this bit in the post underneath.....:undecided

'treat people how we like to be treated'

Constantine

marymilkmaid wrote:

In my local store today the tory haydon book sel is £8.97, it was £9.97 a week or so ago but the books all had £8.97 stickers on them.

All offers on finest meals had the save £1 blacked out. Is MR. T's staff on the ball or are they hoping for a bonus from the profits?

On the ball.

MyUserNamesTaken

LilacLillie wrote:

Well I called HO and they said the store is NOT exempt from the policy.
I said 'So the guy lied to me then?'
'Yep' says he, 'It looks like it. I'll get in touch with the store and express your concerns.
Then added that if I want, I can write and complain directly to HO...........I thought that was what I was doing!
LL

Nope, you complained to CS in Dundee. HO is in Cheshunt. As far as I am aware, the complaints procedure requires you to put in a formal complaint to the store manager first.

izzy_flint

Ken-Dodds-Hairy-Knodule wrote:

I was in a store a couple of days ago that had a philips 42" TV in with a yellow sel of £1299 that ended sometime in august (28th I think) - nos canners in store though, and I didn't fancy dragging that heffer of a box to the tills for them to check. :>

there should be a dvd cover with the item on it or a piece of paper with the barcode on it where you can either use the self service till or ask the person on the till to do a price check on it for you.If it is wrong go back a bit later and get it.

Kimmywim

izzy_flint wrote:

you will see when you walk round tesco's that they use 2 different colours for the SEL (labels advertising the price on the shelves) normally the yellow ones are the sale price and usually they have an end date of the reduced price on them.If this is out of date, a lot of the time the price has gone back up to the original price (and the yellow one should of been taken off) As it hasn't, they have to sell you the item and the reduced price (which is how a lot of R&R's are given) as this is false advertising

Ahhhh I see!!!