Tesco misprice discussion area part 11

sopplayer

marymilkmaid wrote:

Can you define what the required standard (according to tesco) is?

dunno bout required standard but this is their core purpose

Our core purpose is to create value for customers to earn their lifetime loyalty.

Our success depends on people. The people who shop with us and the people who work with us.

If our customers like what we offer, they are more likely to come back and shop with us again.

If the Tesco team find what we do rewarding, they are more likely to go that extra mile to help our customers.

This is expressed as two key values:

No-one tries harder for customers, and Treat people as we like to be treated.

:rotfl:

dazbyd

... in need of a few bits ... I wandered into one of my local Tesco's yesterday .... as you walk through the entrance your given a quick scan over by the staff on the door ... I often wonder what there thinking as they stand there bored senseless and all for the minimum wage ... sometimes I want to stop and ask if a smile would be out of the question .... but the thought passes quickly ... into the 'bazar' I wander ... signs everywhere ... get one free ... get money of this ... discount of that ... the whole place is littered with them .... I wonder if they recycle the signage ?? ... signs up here and there advising how they may be 'watching my activities and recording them' ... I wonder if they would object to me wearing a t-shirt saying 'im watching your prices and recording them' :rotfl: ... anway off I tottle to get my 'bits' .... as I do most of my shopping online (I like to maximise my cc ) ... I only needed a few things ... basket half full I wander to the checkouts ... oh no ... forgot my fresh meat :eek: ... off to the aisle I wander ... what a bargain I find .... mmm ... some lovely fresh rump steak reduced .... oh go on, get 3 I say to myself ya can always freeze them ... shopping finally done .... its checkout time .... rows of smiling checkout staff greet you with the look of 'and can I serve you please sir' :rotfl: ... I pick a nice happy one .... shopping goes through ok ... hands over my coupons ... RED LIGHT on before ya could blink :eek: :eek: .... 15 minute wait and then along tottles Baroness Von Clinkanhousan recently promoted due to her speed and dedication to the customer :rotfl: ... NO SORRY THESE ARE PHOTOCOPIES AND WE DONT ACCEPT THEM :eek: ... there internet print off coupons I replied ... I DONT CARE WHAT THEY ARE WE DON'T TAKE THEM and as quick as she arrived (NOT) she disappeared !!! ... oh who am I to argue I thought in the 'once' presence of such authority so I gratefully accepted my 'only' 30p newspaper cut out coupon discount ... paid the bill and wandered out .... as you leave the store you pass through security scanners ... I presume these are there to 'detect' any goodies that naughty shoplifters may have dropped into the handbags by accident ... as I pass though, it of course, did not go off .... I wonder to myself though as to where the 'HAVE WE ROBBED YOU' security scanner is located ?? ... Tesco have security camera's ... security guards ... Tesco staff ... plain clothed store detectives all checking to make sure you do not steal from THEM .... but what do the customers have to ensure that TESCO is not stealing from you ??? .... only there eye's I suppose !!!

Anyway ... off I wander to the car ... unload my shopping .... check my receipt ... and ... :eek: :eek: where's my discount off my rump steak ... back across the car park I wander and into the ever so familiar 'bazar' and towards the Customer Service counter ... I preseume they call it this because they are there to 'service' the customer ... I did look for the 'Theft From Customer' counter but this appears to have been moved ... a short wait and then I am greeted by Baroness Von Clinkanhousan :eek: ... I offer a brief and accurate outline of my problem .... 'well I do know that Welsh Lamb was on offer' came the reply ... I wanted to ask 'and what has that got to do with the price of Haggis' but thought better of it as I was sure her sense of humour had been removed upon promotion to CS desk !!! .... after her staring at me and me staring at her and her staring at me I finally decided to break the ice !!! .... come hither I suggested and wander with me to the fresh meat aisle .... not looking to impressed at actually having to do something that the customer suggested :eek: :eek: (and who can blame her ) she wandered with me ..... 'how come you have the only one's with the wrong price' she asked as she picked 4 from the front .... 'maybe because you have not picked these up' I replied while picking up another 2 from the middle with the same overprice as mine :eek: :eek: .... she apologised for her rudeness, fell to floor and begged for foregivness .... oh sorry .... my mind driffted there :rotfl: .... off back to the desk we wandered .... she then placed through a telephone call to the Duty Seargent Major in the Barrocks, had a quick chat with him about whatever and then photocopied my receipt ... scanned the 3 overpriced items, asked for my debit card, refunded the monies overcharged, handed me my goods back and said 'next' !!! .... I just smiled at what was now a face looking elsewhere and wandered off ... I dithered a little towards the door ... surely they must be tannoying for a member of staff from fresh meat to go and remove/reprice all the foresaid meats ??? .... no obviously not .... they were to busy watching security camera's and checking to ensure the customers are NOT STEALING !!!

As I again wandered back towards the car my mind drifted towards 'Mabel who had just picked her pension up ... after paying the bills .... not much left in her purse ... she wanders into Tesco, gets a few bits and spots the good deal on 'rump steak' .... oh she thinks ... that would be lovely on Sunday when my family come over and what a good price .... Mabel pays her bill and tottles home .... puts her shopping away .... and throws her receipt on the fire .... after all it helps to keep her warm .... and poor Mabel hasn't even realised that she has been ROBBED !!!! ..... but then ... after all ... 'Every Little Helps'

marymilkmaid

sopplayer wrote:

maybe this bit in the post underneath.....:undecided

'treat people how we like to be treated'

Wish CS would treat us how we treat them - most of the ones Ive been to are awful & intimidating ( I'm not saying they are all like that) . I do not argue, shout, I just stay calm so why they get uppity I dont know.
If I have the children with me & the CS starts off on one I just say thanks & walk away.

Ken-Dodds-Hairy-Knodule

izzy_flint wrote:

there should be a dvd cover with the item on it or a piece of paper with the barcode on it where you can either use the self service till or ask the person on the till to do a price check on it for you.If it is wrong go back a bit later and get it.

No self-service tills in that store (thankfully, they are the work of satan (or someone).

No DVD covers either just the TV boxes on the shelf - I think you have to ask staff to carry them for you on their little llop. Asking a staff member to check the price of a label that clearly says £1299 ends august 28th is going to look very suspicious - if they notice the date they'll certainly rip it up.

I'd rather leave it for someone who may genuinely want it - then they could get it for free. =]

frequent

Quality street available at a Tesco near you, make sure its the 464 gram pack @ 2 4 @ £5..

Joecool11us

Joecool11us wrote:

I was in my local Tesco last night (Dungannon). Saw the new "10% off ALL PAYG mobile phones" promotion. The shelf was littered with a mix of white SEL and Yellow POS. There was no logical pattern to them as many of the full price while SELs scanned with 10% off the shelf price, apart from a Tesco Sony Ericsson K300i (SEL 44.97 scanned 44.97) and a Virgin Motorola L6 (SEL69.99 scanned 69.99). Purchased one of Motorola for OH and 2 of Sony for kids Xmas.

When I raised the matter with CS i accompanied CS to shelf and pointed out error. Had to wait for totally disinterested junior manager. She then tried to bluff me with that the prices on the SEL were the discounted prices. She would not/could not understand my point that if that was the case I had still been overcharged as this was the only price advertised. She went off to "check" and came back to confirm that yes these were the discounted prices. Then asked her to check other white SEL-ed phones to seeif the 10% was deducted and lo and behold it was deducted at the till. My phones were the only ones where the discount didnt come off.

Asked at what price the Motorola had been previously advertised. "Well it's £70 now so 10% of 70 is 7 so it was £77. (Doh) "Can you confirm that it was £77?" "Yes Thats what the system said". "Oh ok if it was advertised at £77 then 10% of 77 is 7.70 leaving the discounted price 69.69. Still and overcharge!!" But still no go. Then she admitted phones werent her area of expertise (that was petrol) but would not accept that there was no difference in principle between petrol and mobile fones!! Only option leave my name and number come back tomorrow. NO WAY. Asked if i could take a pic of the offending SELs but "No that was against the law" (which law it was against we weren't quite sure). Then offered the option of the night shift manager. Waited 10mins for his shift to start.

His opening gambit was to support her bluff that these were the discounted prices. He was adamant that I had not been overcharged, that the white SEL reflected the store book price less 10%. I asked for evidence of the store book price. Both went off to check and appeared back with ...wait for it.... a yellow POS :eek: for the Sony that had £44.97 as the reduced price (reduced from 57.xx a lot more than 10%), which proved that yes it was the discounted price but I still maintained I had been misled. I expected 10% off the SEL and I didnt get it. But he maintained that I had not been overcharged as this was the discounted price. (In the meantime Junior began removimg ALL the remaining white SEL from the shelf) When I asked why this was happening she sarcastically:rolleyes: replied "to stop other people getting confused". ) Wish now I had sense to take him to the policy which says that "if you are charged more than the shelf price.......".

OK so we were getting nowhere with the Sonys so said I would take that up with HO. I then asked for evidence of the higher selling price-the mysterious £77 - for the L6. Off they went again but surprise surprise couldnt find any evidence of this (A system error!!!!!! !!!!!!:mad: ) but that he would R&R this one as a gesture of goodwill!!!!! Bringing me back to CS he asked for my name "just in case HO phone him" "JUST IN CASE!!!" Bet your bottom dollar sunshine. He then directed CS to refund 69.99 and "you'll be putting this gentlemans name in the Refunds book, wont you (meaningful stare at CS who gave a blank -what does that mean - look in return) Obviously no such book exists.

So am onto HO this morning for the first time. How do you think I'll get on? Have I a strong enough case.

Sorry this is so long but it is a summary of almost 1 1/2 hour session.

Have just had HO on phone. Both ppl I have spoken to have supported the manager and say I got the discount regardless of what impression the white SEL said!! Should I try again? or what is next best move. Would an email achieve anything more?

Bookworm63

MyUserNamesTaken wrote:

Nope, you complained to CS in Dundee. HO is in Cheshunt. As far as I am aware, the complaints procedure requires you to put in a formal complaint to the store manager first.

Let's take a guess where he will file that :rotfl: :rotfl: :rotfl:

*Sue*

dazbyd wrote:

... in need of a few bits ... I wandered into one of my local Tesco's yesterday .... as you walk through the entrance your given a quick scan over by the staff on the door ... I often wonder what there thinking as they stand there bored senseless and all for the minimum wage ... sometimes I want to stop and ask if a smile would be out of the question .... but the thought passes quickly ... into the 'bazar' I wander ... signs everywhere ... get one free ... get money of this ... discount of that ... the whole place is littered with them .... I wonder if they recycle the signage ?? ... signs up here and there advising how they may be 'watching my activities and recording them' ... I wonder if they would object to me wearing a t-shirt saying 'im watching your prices and recording them' :rotfl: ... anway off I tottle to get my 'bits' .... as I do most of my shopping online (I like to maximise my cc ) ... I only needed a few things ... basket half full I wander to the checkouts ... oh no ... forgot my fresh meat :eek: ... off to the aisle I wander ... what a bargain I find .... mmm ... some lovely fresh rump steak reduced .... oh go on, get 3 I say to myself ya can always freeze them ... shopping finally done .... its checkout time .... rows of smiling checkout staff greet you with the look of 'and can I serve you please sir' :rotfl: ... I pick a nice happy one .... shopping goes through ok ... hands over my coupons ... RED LIGHT on before ya could blink :eek: :eek: .... 15 minute wait and then along tottles Baroness Von Clinkanhousan recently promoted due to her speed and dedication to the customer :rotfl: ... NO SORRY THESE ARE PHOTOCOPIES AND WE DONT ACCEPT THEM :eek: ... there internet print off coupons I replied ... I DONT CARE WHAT THEY ARE WE DON'T TAKE THEM and as quick as she arrived (NOT) she disappeared !!! ... oh who am I to argue I thought in the 'once' presence of such authority so I gratefully accepted my 'only' 30p newspaper cut out coupon discount ... paid the bill and wandered out .... as you leave the store you pass through security scanners ... I presume these are there to 'detect' any goodies that naughty shoplifters may have dropped into the handbags by accident ... as I pass though, it of course, did not go off .... I wonder to myself though as to where the 'HAVE WE ROBBED YOU' security scanner is located ?? ... Tesco have security camera's ... security guards ... Tesco staff ... plain clothed store detectives all checking to make sure you do not steal from THEM .... but what do the customers have to ensure that TESCO is not stealing from you ??? .... only there eye's I suppose !!!

Anyway ... off I wander to the car ... unload my shopping .... check my receipt ... and ... :eek: :eek: where's my discount off my rump steak ... back across the car park I wander and into the ever so familiar 'bazar' and towards the Customer Service counter ... I preseume they call it this because they are there to 'service' the customer ... I did look for the 'Theft From Customer' counter but this appears to have been moved ... a short wait and then I am greeted by Baroness Von Clinkanhousan :eek: ... I offer a brief and accurate outline of my problem .... 'well I do know that Welsh Lamb was on offer' came the reply ... I wanted to ask 'and what has that got to do with the price of Haggis' but thought better of it as I was sure her sense of humour had been removed upon promotion to CS desk !!! .... after her staring at me and me staring at her and her staring at me I finally decided to break the ice !!! .... come hither I suggested and wander with me to the fresh meat aisle .... not looking to impressed at actually having to do something that the customer suggested :eek: :eek: (and who can blame her ) she wandered with me ..... 'how come you have the only one's with the wrong price' she asked as she picked 4 from the front .... 'maybe because you have not picked these up' I replied while picking up another 2 from the middle with the same overprice as mine :eek: :eek: .... she apologised for her rudeness, fell to floor and begged for foregivness .... oh sorry .... my mind driffted there :rotfl: .... off back to the desk we wandered .... she then placed through a telephone call to the Duty Seargent Major in the Barrocks, had a quick chat with him about whatever and then photocopied my receipt ... scanned the 3 overpriced items, asked for my debit card, refunded the monies overcharged, handed me my goods back and said 'next' !!! .... I just smiled at what was now a face looking elsewhere and wandered off ... I dithered a little towards the door ... surely they must be tannoying for a member of staff from fresh meat to go and remove/reprice all the foresaid meats ??? .... no obviously not .... they were to busy watching security camera's and checking to ensure the customers are NOT STEALING !!!

As I again wandered back towards the car my mind drifted towards 'Mabel who had just picked her pension up ... after paying the bills .... not much left in her purse ... she wanders into Tesco, gets a few bits and spots the good deal on 'rump steak' .... oh she thinks ... that would be lovely on Sunday when my family come over and what a good price .... Mabel pays her bill and tottles home .... puts her shopping away .... and throws her receipt on the fire .... after all it helps to keep her warm .... and poor Mabel hasn't even realised that she has been ROBBED !!!! ..... but then ... after all ... 'Every Little Helps'

brilliant lol

LilacLillie

Is it pointless then to complain to HO?
Have I wasted my time? Or should I complain directly to Cheshunt, if need be in the future?
No wonder the guy yesterday, was quick to offer me the tele: number and was so sure of himself.
A wasted call then I take it. I did try to ring the actual store this morning but was paying for the call and was just hanging on for someone to answer, so gave up.
If the store wasn't out of my way, I'd go back just to have anothe moan now I know he was fibbing!
LL

MyUserNamesTaken wrote:

Nope, you complained to CS in Dundee. HO is in Cheshunt. As far as I am aware, the complaints procedure requires you to put in a formal complaint to the store manager first.

ma6jrp

Joecool11us wrote:

Have just had HO on phone. Both ppl I have spoken to have supported the manager and say I got the discount regardless of what impression the white SEL said!! Should I try again? or what is next best move. Would an email achieve anything more?

The phone one is a bit hard to prove you have been overcharged. The store I just went in had two phones with white SELs a Nokia 3230 (or something) on T-Mobile for £49.99 and a Virgin L6 for £69.99. The Virgin L6 was right next to the Voda L6 which was reduced and started at the same price. So clearly the virgin L6 hadn't been reduced. But sometimes the same phone on different networks have different prices.

Without having a record of what they were charging last week you can't prove that you have been overcharged. The leaflet with the phone says the discount has already come off and no further discount applies. By quering the white vs. yellow SELs you have to let on more than you should know. I am sure these phones don't have the discount taken off, but you just can't prove it! I decided not to try this one.