Hassling For Feedback

martindow

Hezzawithkids wrote: »

Yes I would consider myself to be a polite person, I treat others as I expect to be treated myself. If I get good service in a shop I say Thank You, which Ebay feedback should be used for. I dont just walk away from someone who has served me without saying anything. I agree it's the buyers prerogative to use FB or not but if Paypal are imposing these new rules across the board then it will cause some people problems (see purplebutterfly's post)

If I order something online I've done my side by paying and expect the item to be delivered. I would not normally get back to the seller unless there was a problem.

Ebay is more like going into a shop to order something which they deliver a few days later. Feedback in your analogy is going back to the shop to say thank you after the delivery which few of us would do.

Feedback is an Ebay issue only if you are a seller. It is very unwise for anybody to be selling who is going to be in trouble if there is any delay in receiving payment or an item gets lost or subject to a SNAD dispute. It is like any other small business where you have to be aware of cashflow.

Hezzawithkids

martindow wrote: »

If I order something online I've done my side by paying and expect the item to be delivered. I would not normally get back to the seller unless there was a problem.

Ebay is more like going into a shop to order something which they deliver a few days later. Feedback in your analogy is going back to the shop to say thank you after the delivery which few of us would do.

Feedback is an Ebay issue only if you are a seller. It is very unwise for anybody to be selling who is going to be in trouble if there is any delay in receiving payment or an item gets lost or subject to a SNAD dispute. It is like any other small business where you have to be aware of cashflow.

Then you have just confirmed that many people suspect is happening already - Ebay doesn't like small time, private sellers and is trying to freeze us out by making it very difficult for us to sell effectively. I would argue that most small time, private sellers don't have the "business brains" it takes be be a small business and will not be able manage cash flow in the same way that a busines owner would. In that case job done as far as Ebay is concerned. Very clever. Hope you are happy.

soolin

Hezzawithkids wrote: »

Then you have just confirmed that many people suspect is happening already - Ebay doesn't like small time, private sellers and is trying to freeze us out by making it very difficult for us to sell effectively. I would argue that most small time, private sellers don't have the "business brains" it takes be be a small business and will not be able manage cash flow in the same way that a busines owner would. In that case job done as far as Ebay is concerned. Very clever. Hope you are happy.

I have a private account as well as a business account, and i certainly don't run them any differently so I don't quite get your point. Ebay isn't rocket science, if someone selling their own private odds and ends finds ebay too difficult to work out then seriously, maybe they would be better off at a car boot sale.

I liken it to the gambling threads on MSE, I cannot get my head round 'laying off bets' against bets. So even though people say it is easy once you know how and you can make money doing it, I stay clear. It has always been my fear that people use ebay and paypal without understanding it. However, I cannot see how a 21 day hold has anything to do with common sense or business sense.

cyberbob

There seems to be a severe dose of Paranoia on this thread. I must remember to wrap the tin foil around my head to stop the messages.

The 21 day hold isn't a new policy it's been in for 2 years or so. If you suddenly get one it's normally due to something in your selling patterns changing (suddenly selling a high price item) or you just no meeting the stated criteria, It has nothing to do with ebay trying to run out small sellers (or Alien coverups) remember when you buy something on or off ebay the buyer protection you get via paypal is partly due to the 21 Day hold. I'm afraid you can't have it both ways.

Smart_But_Casual

I've lost count of how many "Help - Paypal Have My Money" threads I've seen in the last, what? 18months? 2 years? that the policy has been in place.

Despite the hysteria ebay isn't attempting to "freeze out" sellers.

pseudopensioner

Crowqueen wrote: »

A buyer buys an item, not the right to leave feedback.

If you are running a business or trying to earn a living, you should have reserves available for the event in which a buyer does not leave feedback, rather than trying to shame people into leaving it.

In any event, money in a Paypal account takes a while to transfer to a bank account to be usable for offline purchases, so if you are in the position where you can't "put food on the table" because someone hasn't left you feedback, you are mismanaging your funds and should re-arrange your priorities.

A buyer has no obligation to leave any feedback at all. I agree, OP could just go and leave it now, it takes a very short period of time to cut and paste a standard phrase into fifteen text blocks, but sellers should be careful not to antagonise the people who hold their accounts in their hands.

Not all sellers are business sellers and highlighting business sellers' poor budgeting skills does nothing to help the seller in the OP's original post. OK, maybe my assumption that they needed the feedback to get access to the monies they have made is wrong, but you don't know any better than I do if that is the case.

Picture if you can some poor mum or dad who is financially distressed through no fault of their own, redundancy etc. They decide to sell some items on ebay to acquire some funds, probably achieve far less than their worth and then find themselves in a positon where they have to wait three weeks to actually get the funds into their paypal account and then further time has to elapse before transfer of said funds to their bank account can be achieved. Purely because the purchase/buyer doesn't have the good manners to say thank you.

I've never asked for feedback, but then again I've never been in the position that I have needed it to release funds. Doesn't prevent me from having sympathy for those who do.

Probably a little simplistic but I'd like to think you understand what I mean.

hermum

In the OP's case the seller was hassling her for feedback but they hadn't had the (courtesy) to leave any for her. She had actually completed her side of the deal first, so surely if it's manners kicking in the seller should have said thank you first.
The sellers who say that they will leave fb after me so that they know it's arrived safely really bug me, so if I feel like putting their mind at ease I'll email them a received it today, thank you.

Hezzawithkids

pseudopensioner - exactly my point and very eloquently put, thank you.

cyberbob - my selling/buying patterns on my account haven't changed one iota in the last year, except that I have raised 2 NPB's in the last week. I am not paranoid, but if wearing a tin foil hat floats your boat you carry on my friend.

So I still don't know why I am now subject to the 21 day rule on all my sales from now on. The only time this has happened before was when I sold some concert tickets for quite a high price which I completely understood and supported, but I don't know why it now has now has to apply to a £3 bottle of body lotion.

martindow

pseudopensioner wrote: »

Picture if you can some poor mum or dad who is financially distressed through no fault of their own, redundancy etc. They decide to sell some items on ebay to acquire some funds, probably achieve far less than their worth and then find themselves in a positon where they have to wait three weeks to actually get the funds into their paypal account and then further time has to elapse before transfer of said funds to their bank account can be achieved. Purely because the purchase/buyer doesn't have the good manners to say thank you.

If you choose to sell on Ebay you have to abide by the rules they ask you to agree to.

If your 'poor mum and dad' give themselves problems because they have not realised what could happen, they need to take responsibility rather than blaming Ebay or buyers who choose not to leave feedback.

pseudopensioner

martindow wrote: »

If you choose to sell on Ebay you have to abide by the rules they ask you to agree to.

If your 'poor mum and dad' give themselves problems because they have not realised what could happen, they need to take responsibility rather than blaming Ebay or buyers who choose not to leave feedback.

Well, whether by intent or basic lack of understanding you appear to have completely missed the point of my post. I'm finding that increasingly common on this forum. The holier than thou attitudes and the TSFE labels to name but a few illustrate this. Perhaps ebay should issue L plates for newbies? Then again how many seasoned drivers are impatient of a learner drivers 'failing'? Conveniently forgetting that they were at some stage a learner.

I'm sure, you had to learn about ebay, the good bits and the bad. It doesn't happen overnight that you suddenly understand all the intracacies, pitfalls or benefits, that's why there are so many on this particular forum that seek advice.

I hope that I will never be in the poor mum and dads' position but sadly in this life there are no guarantees. The same applies to you and everyone else.