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bed &mattress suggestion please

123457

Comments

  • Just ask for a refund then. Sounds like he has tried to suggest an alternative but suggested the best compromise would be a topper for the specific requirements you want? What can anyone here add to that?

    Hope you get it resolved
  • I don't make any specific requirement for the mattress. The only requirement is suitable for me.
    I will ask for refund again and hope he can do that.
    Just ask for a refund then. Sounds like he has tried to suggest an alternative but suggested the best compromise would be a topper for the specific requirements you want? What can anyone here add to that?

    Hope you get it resolved
  • It seems that I have to reply to keep the thread on the first page.
  • TiTheRev
    TiTheRev Posts: 3,215 Forumite
    It's a shame there isn't a resident MSE user in the trade who is qualified to advise on all things bed-like?!?
    :A Luke 6:38 :A
    The above post is either from personal experience or is my opinion based on the person God has made me and the way I understand things. Please don't be offended if that opinion differs from yours, but feel free to click the 'Thanks' button if it's at all helpful!
  • I asked for a refund and Tim said that I didn't understand him. Why doesn't he just keep his promise and give my money back?
    He made all kinds of excuses and avoid his promise: find a suitable mattress for me or give me a refund. He can't find a suitable mattress for me and trys to persuade that the La Romantica Vienna mattress is most suitable mattress I could have in UK. It is ridiculous that I doesn't know whether I can sleep well on the La Romantica Vienna mattress. I had to get up early because of the back pain on this mattress. Tim seems never really listen. I had thought that he would treasure his reputation. I guess I am wrong.
    I want a refund. That is all.

    The only genuine reputation he has is that of a con man - sadly you, like myself, fell for his lies on MSE Forum. Thankfully he can no longer post under his name so hopefully no more people will have the misfortune of dealing with his special brand of customer service.

    What is the situation now? Will he refund you or is his only suggestion is to by something else from him? When did you buy the bed? How long have you been using it?

    If you haven't done so already, call Trading Standards to report this situation and call CAB to arrange an appointment.

    All the best
  • TiTheRev wrote: »
    It's a shame there isn't a resident MSE user in the trade who is qualified to advise on all things bed-like?!?

    Are you offering to grasp the mantle then TiT he Rev?
  • The only genuine reputation he has is that of a con man - sadly you, like myself, fell for his lies on MSE Forum. Thankfully he can no longer post under his name so hopefully no more people will have the misfortune of dealing with his special brand of customer service.

    What is the situation now? Will he refund you or is his only suggestion is to by something else from him? When did you buy the bed? How long have you been using it?

    If you haven't done so already, call Trading Standards to report this situation and call CAB to arrange an appointment.

    All the best

    Are you now the spokesman for everyone on this board then? I don't doubt there are some dissatisfied customers of any business. But any long standing business will have far more satisfied customers than those vocal few who are dissatisfied

    I hope Sound Sleep needed gets some resolution and finds a mattress she/he likes
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 28 February 2011 at 9:34AM
    The only genuine reputation he has is that of a con man - sadly you, like myself, fell for his lies on MSE Forum. Thankfully he can no longer post under his name so hopefully no more people will have the misfortune of dealing with his special brand of customer service.

    What is the situation now? Will he refund you or is his only suggestion is to by something else from him? When did you buy the bed? How long have you been using it?

    If you haven't done so already, call Trading Standards to report this situation and call CAB to arrange an appointment.

    All the best

    Thoroughly agree with Savvy consumer.
    As do MANY others who have been following tims preachings..
  • hollydays
    hollydays Posts: 19,812 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    edited 28 February 2011 at 10:44AM
    TiTheRev wrote: »
    It's a shame there isn't a resident MSE user in the trade who is qualified to advise on all things bed-like?!?

    NO.
    NO
    NO

    You have been Robin to Deegans' Batman for a long time.Since he was PPR'd-you went strangely quiet..?!

    The extreme usefullness in mse lies in the fact Martin Lewis does not allow advertising.

    Now those at the top have been made aware of activities of those who HAVE been shamelessly manipulating,no-one should ever again be allowed to give themselves the "resident sanctioned expert tag".

    Even with the excuse of some user ,resident or otherwise,claiming to run a "trial" on a.. ahem .."certain type of mattress",no-one should now emerge as the "champion adviser of the bed thread"

    MONEYSAVING EXPERT-NO ADVERTISING
  • nickyt
    nickyt Posts: 915 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Totally agree with the post above, they are MSE rules and SHOULD apply to everyone and no one should be allowed to do what that member was doing. It was a very sneaky way of selling.
    Thanks for any help and advice given
    ~~~Nicky~~~
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