bed &mattress suggestion please

hollydays

TiTheRev wrote: »

Thanks for your 'polite' comments Savvy.

The same conspiracy theorists may be lead to think that you, as a recent addition to the MSE logins, may also be the same axe-grinding person with yet another log-in. I, personally, don't believe anyone would be that underhand, and always like to assume the best about people, so shall leave you to advise on this thread.

The good samaritan story has in uncanny similarity in this post.
You chose to pass by the mse-r who needed advice, yet you preach scripture?
Tut.

TiTheRev

hollydays wrote: »

The good samaritan story has in uncanny similarity in this post.
You chose to pass by the mse-r who needed advice, yet you preach scripture?
Tut.

Tut? Lol

I started by offering impartial advice from my experience, but got dragged into a slanging match to which I tried to placate the situation by calling for an end to the witch-hunt...then the 'other' MSE users joined in, so I said I would refrain from advising to avoid any further conflict.

sound_sleep_needed

I pasted my experience here because I doubted that the salesman didn't really want to keep his promise. I am tired and he may be tired too. While he sent me an email, asking for some exact information for the Chinese mattress and it seems that I may be able to get information. I will try my best to collect the information and send it back to him. I hope this way this issue can be solved smoothly.

Savvy_Consumer

sound_sleep_needed wrote: »

I pasted my experience here because I doubted that the salesman didn't really want to keep his promise. I am tired and he may be tired too. While he sent me an email, asking for some exact information for the Chinese mattress and it seems that I may be able to get information. I will try my best to collect the information and send it back to him. I hope this way this issue can be solved smoothly.

Although this is a horrible thing for you to be going through, its a very good thing that you have posted your experience here, so don't doubt that.

By all means send the information if you think it may help but my experience is that you may continue to go around in frustrating circles...

Also, its unlikely that you realise this but the salesman from the company you bought the mattress from has now been barred from posting on this forum by the MSE Moderators as he was caught using his wife's forum user-name to promote his business, at the detriment of other businesses.

That's what most of the posts above are referring to, if you hadn't realised

Let us know how you get on - feel free to PM me if you prefer.

Good luck

Orrin

Savvy_Consumer wrote: »

But was it his wife who was penning such great prose on mattresses over the years or indeed his own fair hand...

https://forums.moneysavingexpert.com/discussion/comment/36672319#Comment_36672319

And as if by magic, she's gone.

TiTheRev

Shocking...

Savvy_Consumer

Orrin wrote: »

And as if by magic, she's gone.

Wondered when that would happen... Tim Deegan would be all the more foolish to have left the evidence in any case...

Also wonder when a 'new' mattress expert will appear?

Pinkypants

That'll be me.

sound_sleep_needed

Thanks!

I'll give a update for the progress.

Savvy_Consumer wrote: »

Although this is a horrible thing for you to be going through, its a very good thing that you have posted your experience here, so don't doubt that.

By all means send the information if you think it may help but my experience is that you may continue to go around in frustrating circles...

Also, its unlikely that you realise this but the salesman from the company you bought the mattress from has now been barred from posting on this forum by the MSE Moderators as he was caught using his wife's forum user-name to promote his business, at the detriment of other businesses.

That's what most of the posts above are referring to, if you hadn't realised

Let us know how you get on - feel free to PM me if you prefer.

Good luck

sound_sleep_needed

I got the reply from the salesman. He said that the difference between the mattress I used in China and the one I bought from him was the 1cm soft and well-ventilated cotton layer above the latex layer; and so the closest mattress I will probably find in the UK is the one I have now, and thus he suggested I'd better to buy a topper to make the mattress comfortable.
I can not accept the result that I paid 660 pounds for the mattress and then have to find a fix to make the mattress comfortable. I traveled a lot around China and was in several countries including UK too. I didn't have any sleep problem during these trips. I don't think the mattress I have now is suitable for me (but it may be suitable for others), because I didn't feel it is comfortable at all (the salesman said it is becasue I was too light to compress the latex). Actually I don't care about what structure the mattress has and I only concern my sleep quality.
I asked for a suitable replacement or full refund.
He said that he could supply a Vienna with a layer of soft cotton built in, but this would then be a bespoke item. And I wouldn't be able to return it. So trying one of these soft toppers would be the best solution.
I asked him to keep his promise, to find a suitable alternative in his range, or please give me refund.
He said that I was trying to be difficult again, when he was trying to help me. It would be far easier for him to just take the mattress back and give me a refund.
Actually, I believe I can find a suitable mattress without his help. It would be much far easier for me either if he can just take the mattress back and give me a refund......
That is what I want. What else do I want from him?