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Virus and fatal system error I cant get past a blue screen with c000021a fatal system

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  • fld14
    fld14 Posts: 463 Forumite
    Part of the Furniture
    Donnie wrote: »
    If you booted up the Rescue Disc, you wouldn't have the option to boot from the HDD. You would be running the Kaspersky program.

    You really need to hit Enter when asked if you want to Boot from CD. Then the program interface will load. No need to boot from the hard drive.


    I have never been asked if I want to boot from the CD.
    Thanks to all competitions posters and answer finders
    :T
    Don't squander time its the stuff lives are made of
    :rotfl::rotfl::rotfl::rotfl::rotfl:
  • fld14
    fld14 Posts: 463 Forumite
    Part of the Furniture
    When I use f12 it boots up the rescue cd and I get the following choices
    KRD . Graphic mode
    KRD. Text mode
    Hardware Info
    Boot from hard disk
    Reboot
    Shut down
    Thanks to all competitions posters and answer finders
    :T
    Don't squander time its the stuff lives are made of
    :rotfl::rotfl::rotfl::rotfl::rotfl:
  • Donnie
    Donnie Posts: 9,862 Forumite
    KRD - Graphic mode is the one.
  • fld14
    fld14 Posts: 463 Forumite
    Part of the Furniture
    Should i do anything while it is running? For instance it comes up with press 1 to enter interactive boot mode.
    Thanks to all competitions posters and answer finders
    :T
    Don't squander time its the stuff lives are made of
    :rotfl::rotfl::rotfl::rotfl::rotfl:
  • fld14
    fld14 Posts: 463 Forumite
    Part of the Furniture
    It started running but this time after the 'kill' etc it shut the whole computer off.
    Thanks to all competitions posters and answer finders
    :T
    Don't squander time its the stuff lives are made of
    :rotfl::rotfl::rotfl::rotfl::rotfl:
  • Donnie
    Donnie Posts: 9,862 Forumite
    fld14 wrote: »
    It started running but this time after the 'kill' etc it shut the whole computer off.

    Did you update the definitions before running the scan?

    If this isn't working, we can use The XP disc to load the Recovery Console in order to run ChkDsk.
  • fld14
    fld14 Posts: 463 Forumite
    Part of the Furniture
    What are the definitions and how do you update them please?
    Thanks to all competitions posters and answer finders
    :T
    Don't squander time its the stuff lives are made of
    :rotfl::rotfl::rotfl::rotfl::rotfl:
  • Donnie
    Donnie Posts: 9,862 Forumite
    fld14 wrote: »
    What are the definitions and how do you update them please?

    Refer to the screenshots in post #37.
    If this is too difficult and time consuming for you, we can run a chkdsk to see if the hard drive is ok and then run a clean install if necessary, after making a copy of your important documents.
  • fld14
    fld14 Posts: 463 Forumite
    Part of the Furniture
    Donnie wrote: »
    Refer to the screenshots in post #37.
    If this is too difficult and time consuming for you, we can run a chkdsk to see if the hard drive is ok and then run a clean install if necessary, after making a copy of your important documents.

    Thanks Donnie I have the time but I have never had anything like the screen shots come up. I have been pressing f12 should i try another f key?
    Thanks to all competitions posters and answer finders
    :T
    Don't squander time its the stuff lives are made of
    :rotfl::rotfl::rotfl::rotfl::rotfl:
  • fld14
    fld14 Posts: 463 Forumite
    Part of the Furniture
    Hi Donnie I will try your suggestion tomorrow as I have to go to bed now as my son is back to school tomorrow and i have to be up early. Once again thanks for your help.
    Thanks to all competitions posters and answer finders
    :T
    Don't squander time its the stuff lives are made of
    :rotfl::rotfl::rotfl::rotfl::rotfl:
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