Tesco misprice discussion area part 10

MyUserNamesTaken

onlyoneme wrote:

Thanks- Just one more question...
Do you think the fact I've accpted the R&R on game means that now I've accepted the solution, therefore the matter is closed.
What do I say if the HO say something like that? or if they say we can't over turn the individual store decissions.
Sorry I'm new to this and not very good at it.

It won#t make a difference. Call HO and they will sort it all out for you.

Laneyboo

phewf.. having just caught up with all these posts i feel i should add my huuge story into the equation and see what advice/comments you lovely people have on this

last week after a small (4 bottles) R&R'ed on some wkd i ended up at my local Extra at around 10 at night, they had the £20 off motorola poster when you purchase with £20 top up and so i bought a v3 razr and i also noticed an ancient 10% off Motorola phones leaflet lurking inbetween the stands and so bought a different motorola phone.. purchased these and went with the guy to the CS desk while he went and retrieved the phones.. of course i still hadnt had a peep at my receipt yet but when i got to the CS desk a manager on the phone shot to the desk and hovered around trying to look at my receipt then came off the phone and asked me what the problem was? to which i replied nothing im waiting on my phones..

so he thoroughly checks my receipt and seems disappointed he hasnt thwarted an R&R which was definetly what he thought i was there for (not sure how as ive only ever R&R'ed 2 packs of pork chops in this store before)..anyway he nudges the CS assistant and tells her he needs a word about something.. ahem yes me! .. at this point i could feel eyes burning on me from behind and thought even if it was an overcharge i wasnt disputing it with this guy as he was already out of his box and jumping on the lid with adrenaline that he might stop any R&R actiuon ..and i hadnt even got the phones in my possesion!

I got home and of course there was no discounts on either phone.. phoned CS the next morning who were very understanding and called the duty manager at the store to arrange for me to go in and get a refund on BOTH items in full and her words were "you will get both items for free".. fair enough.. went in and what do you know.. the manager decides he doesnt want to give me a refund on both, stood fighting my corner and asked him if he was overrulling HO/CS and he said yes and also made comments that i had taken the leaflet in with me from months ago and produced it now expecting to get a free phone..:mad:

anyway I took the phones (one was refunded and i got to keep it) and left to speak to CS again.. now couldnt get ahold of the original woman i dealt with but yesterday another helpful lady called the store and said she would sort it for me.. i got a call back yesterday to say that after a lengthy discussion with store manager she can no longer discuss this situation with me and any further discussion on the matter must be taken up with the manager in store, to which a manager at her end has also agreed they are backing the manager on this one and will not be issuing a refund for the phone that had 10% off leaflet with it nor will they make comment on the situation as i asked how one manager can overrule them and their policy.

More than a little disgruntled i have to say as i would love to know what the store manager has said to HO for them to turn 360 on their original decision and back the manager and refuse the refund on the 2nd phone they had a arranged but went in for my refund yesterday and my gosh.. as soon as i entered the store blooming flashing beacons must have gone off as i was met by 2 managers at the electrical desk who were very intimidating and asked if i would like to speak to the store manager as he would be more than interested in talking to me.. i didnt and so i got a refund after a huge caffuffle that made me appear to be some sort of criminal (other customers staring and even the assistant who processed the refund apologised for the managers and said ive no idea what that was about..)

i wonder what was said by the store manager for CS to back him and not me and also the store must have pictures of me surely as these managers couldnt have appeared on the scene quick enough and that call must of come from the security guard as i walked instore? if so how can i find out? i really do not feel i can go back to that store without an escort of somesort .. infact who am i kidding im sure a manager would happily be on my tail escorting me out of the store if i stepped in there again..... should i call HO and report this? just feel completely let down and like a bit of an idiot going in there to get a refund as the manager looked at me with those "haha i even got customer services to side with me" look.. and just to add insult to injury i was so embarassed by how they treated me in there yesterday ive only just noticed they have kept my receipt which i need for the motorola phone ive kept and am using - what should i do???

apologies for the mammoth sized post but i needed to get this off my chest

durham05

HI, i MANAGED TO GET A REFUND EVENTUALLY, ON A PS2 & GAME IT TOOK A WEEK FOR H/O TO SORT, AS STORE REALLY DID NOT WANT TO REFUND. BUT THE WAY I WAS TREAT, HAS PUT ME OFF SHOPPING IN TESCOS. ( SORRY ABOUT THE CAPS)

Deedee73

The_Old_Bag wrote:

One was handing over a WAD of receipts to have the points added onto the club card.....and I mean a wad !! cs never said a word ! Presume someone has been wombling


Where was this old bag? As when I was handing over "me womble wad"
I noticed a gent at CS looking at me with a MSE knowing look!!

wazza

first time i have read this thread and am tempted to step into tesco to have a look.

some people mentioned that they had the product scanned. is this done at the customer service or is there a scanner where you can scan it yourself?

anyone got experience with tesco's in nottingham. there are two near the city centre.

The_Governor

Still plenty of stories about store staff being overly protective of honouring R&R policy, I would absolutely LOVE to know what their mentality is here.

Is there some secret edict from HO to avoid paying it unless you absolutely have too? Or is it simple bloody mindedness? Constantine?

toadyfrog

Been up since 8am and just finished catching up on all thats been posted overnight. Still nearly time for tesco to open, yay.

Deedee73

toadyfrog wrote:

Been up since 8am and just finished catching up on all thats been posted overnight. Still nearly time for tesco to open, yay.

Phweph, me too toady!

Well done all who were successful in the "console !!!! up":T :T

NOTE TO SELF: GET SOME BALLS WOMAN!!

xanderd

Oh my God I cannot beleive this new thread has reached 32 pages so quickly! Its far too much for me to read.

I had a bad day yesterday. Went to 5 extra stores, driving all day in hot traffic and only got 1 PSP game R+R'd!!!

console + game of the week posters - not present or blanked out
£20 off mobile phone posters - not present
All stickered DS games and PSP games I bought except 1 were correctly scanning
Bought Scissor sisters CD with 'the ringer' DVD and discount was correctly applied
Bought Lindemans Australian red wine and discount was correctly applied
Buffalo wireless router had normal white sel with discontinued sign in all stores

Unbeleivable! Adds weight to the theory that they are monitoring this site

onlyoneme

4810510 wrote:

I have a photocopy of the save £10 PSP and save £20 Xbox label. Says on it 'Expires 28/09/06'. I can scan it if you need it.

Hi 4810510

I've PM you. Could you please send a photo copy to me.

Thank you so much