Consumer Rights: MSE Article discussion (DO NOT ASK CONSUMER QUESTIONS HERE)

barbapapa

oh. I see now. thanks and sorry.

waamo

Spandy wrote: »

Hi, I bought all school uniform for my 3 young kids at Aldi this year, including a pair of £7 shoes for each of them. Within 5 days, two pairs of shoes have broken - the buckle has separated, so they can't be done up with the velcro strap. This upset my girls; they thought it was their fault, and one got teased.. :eek: I've reassured them and put them in trainers for now.



I've e-mailed Aldi with photos and they've e-mailed me with "I would like to send them both a £5.00 voucher, along with £15.00 in store vouchers in lieu of a refund for two pair of shoes. This will be a total of £25.00."



Does that mean £25 in vouchers and a refund, so £39 in total or just £25.



They were both distressed, and I'm unsure if £25-39 covers this. Thank you in advance for your time and thoughts on what's best to do here.

Out of interest have you read the title of this thread?

waamo

Spandy wrote: »

A suggestion of where to post instead would be helpful, TIA.

Try hitting the new thread button at the top of this page https://forums.moneysavingexpert.com/forumdisplay.php?f=173

That should get you some help. People may well ignore this thread due to not expecting questions in it.

Brodie999

So, today I entered my hubby and myself to undertake the Etape Caledonia cycle event on the 26th May. I paid a total of 164.98 plus 15.72 cancellation insurance.
An hour after I paid the entry fees I realised that I had entered the wrong event and needed to cancel.
I went onto the insurance page and seemingly i would need a reason such as death/injury/illness (needs to be verified by a doctor) before I would be entitled to a refund!
I was under the impression that you could cancel a transaction within 30 days and be entitled to a refund? Maybe I am mistaken.
I have emailed the insurance company and the race organisers but have heard nothing back as yet.
Any advice gladly accepted!

waamo

Brodie999 wrote: »

So, today I entered my hubby and myself to undertake the Etape Caledonia cycle event on the 26th May. I paid a total of 164.98 plus 15.72 cancellation insurance.
An hour after I paid the entry fees I realised that I had entered the wrong event and needed to cancel.
I went onto the insurance page and seemingly i would need a reason such as death/injury/illness (needs to be verified by a doctor) before I would be entitled to a refund!
I was under the impression that you could cancel a transaction within 30 days and be entitled to a refund? Maybe I am mistaken.
I have emailed the insurance company and the race organisers but have heard nothing back as yet.
Any advice gladly accepted!

Best advice I can give is to read the thread title then read the post above yours.

Spandy

OP: phone them on Monday to discuss; nowt you can do til then. Best of luck.

waamo wrote: »

Best advice I can give is to read the thread title then read the post above yours.

:rotfl:

Well done for being perfect @wammo, and thank you for reminding me to unsubscribe from this forum. :T

waamo

Spandy wrote: »

OP: phone them on Monday to discuss; nowt you can do til then. Best of luck.





:rotfl:

Well done for being perfect @wammo, and thank you for reminding me to unsubscribe from this forum. :T

I'm far from perfect but I do read thread titles before posting on them.

[Deleted User]

waamo wrote: »

I do read thread titles before posting on them.

This thread should be closed once and for all.
It clearly perplexes newbies and annoys regulars..

JPSund

I bought online a 2 day make up course for my daughter in London and paid the full amount up front £365 (over 14 days ago). However, she does not want to attend. The company says they do not give refunds. However, when booking you can pay only the deposit of £110 and pay the rest nearer the time. People who paid only the deposit only lose the deposit amount - but because I paid in full, I lose the full amount. This does not seem fair. Do I have any rights to be refunded the difference between the full cost and the deposit?

waamo

Have you read the thread title? If not do so. Then read post number 464