Consumer Rights: MSE Article discussion (DO NOT ASK CONSUMER QUESTIONS HERE)

wealdroam

CurtisNN wrote: »

Do I have anything to go off here, or should I get out the old thread and needle?

CurtiisNN, the first thing you should do is have another read of the title of this thread.

Especially the bit that says...

DO NOT ASK CONSUMER QUESTIONS HERE
.

CurtisNN

Well, reading through many others have asked for advice and been given it...
Sorry for doing what a lot of people have already done...

squeaky

CurtisNN wrote: »

Well, reading through many others have asked for advice and been given it...
Sorry for doing what a lot of people have already done...

In its early days this thread did indeed have people asking questions.

The request not to ask questions on a discussion thread generated by the forum team was added later. Since that time the majority of questions by members who fail to read the thread title correctly have been moved out to threads of their own.

The advice given by wealdroam was correct.

Midnight_Voice

There's an ambiguity in your article - or perhaps even in the applicable laws. Under the circumstances where I am entitled to 'a repair or a replacement' from a vendor, who has the discretion?

In other words, if he offers me a repair, which might take a while, can I refuse that and insist on a replacement,which might be immediate if (say) I can see that he has the product in question in stock?

wealdroam

Midnight_Voice wrote: »

There's an ambiguity in your article - or perhaps even in the applicable laws. Under the circumstances where I am entitled to 'a repair or a replacement' from a vendor, who has the discretion?

In other words, if he offers me a repair, which might take a while, can I refuse that and insist on a replacement,which might be immediate if (say) I can see that he has the product in question in stock?

In the second article, How to Complain, it says...

What to expect: Your choice of repair, replacement or a partial refund. Whether to ask for a repair or replacement is your choice. Yet the retailer can say no if the cost for it is too high. Instead, it can offer compensation; usually a partial refund or credit note.

Section 48B of the Sale of Goods Act 1979 says...

(2)If the buyer requires the seller to repair or replace the goods, the seller must—
(a)repair or, as the case may be, replace the goods within a reasonable time but without causing significant inconvenience to the buyer;
(b)bear any necessary costs incurred in doing so (including in particular the cost of any labour, materials or postage).
(3)The buyer must not require the seller to repair or, as the case may be, replace the goods if that remedy is—
(a)impossible, or
(b)disproportionate in comparison to the other of those remedies, or
(c)disproportionate in comparison to an appropriate reduction in the purchase price under paragraph (a), or rescission under paragraph (b), of section 48C(1) below.
(4)One remedy is disproportionate in comparison to the other if the one imposes costs on the seller which, in comparison to those imposed on him by the other, are unreasonable, taking into account—
(a)the value which the goods would have if they conformed to the contract of sale,
(b)the significance of the lack of conformity, and
(c)whether the other remedy could be effected without significant inconvenience to the buyer.

Hope that helps.

nezy1108

hiya i bought a microwave from asda on 24th of dec last year, i dont use it that often and when i come to useit last week it wouldnt work the light and everything come on but it didnt cook or heat food up properly i have been in touch with asda and they say i need a reciept or statement if payed on card, unfortunatly i payed cash as far as i remember and i cannot find my reciept what can i do to get my item exchanged

derrick

nezy1108 wrote: »

hiya i bought a microwave from asda on 24th of dec last year, i dont use it that often and when i come to useit last week it wouldnt work the light and everything come on but it didnt cook or heat food up properly i have been in touch with asda and they say i need a reciept or statement if payed on card, unfortunatly i payed cash as far as i remember and i cannot find my reciept what can i do to get my item exchanged

In the first instance, read the first post in this thread then proceed as instructed.

.

emmilou

Hi, can anybody help me?
I brought a Asus tablet whilst in the US in August from amazon.com, it has now developed a fault with the screen. I have contacted Asus UK who have acknowledged the fault but because it was purchased outside of the country the warranty isn't valid. Amazon both in the UK and the USA have also refused to help.

Can anyone advise me on my rights or what my next step should be.
Thanks

wealdroam

emmilou wrote: »

Hi, can anybody help me?
I brought a Asus tablet whilst in the US in August from amazon.com, it has now developed a fault with the screen. I have contacted Asus UK who have acknowledged the fault but because it was purchased outside of the country the warranty isn't valid. Amazon both in the UK and the USA have also refused to help.

Can anyone advise me on my rights or what my next step should be.
Thanks

Emmilou, your first action should be to read of the post immediately before yours.
Did you notice the title of this thread?

Secondly, I fear you will have to pay for any repair.

marrich

We recently bought a car from our local Audi dealership believing that it had been one of their demonstration models. When we received the V5 this morning we noted that the first owner was listed as a car rental company. This sounded an alarm bell and I also found, buried in a very thick folder that there is an outstanding loan arrangement on the car.

The salesman now claims that he 'might have' said that the car was a demonstrator but there is no outstanding loan on the car and that he can give me proof once the listing is removed from HPI. What he certainly did not say that the car was not owned by the dealership, belonged to a car rental company and had a loan listed on HPI. He also could not tell me how long the car had been at the dealership. Not impressed.

I have contacted trading standards but could not speak to the right person today. Any thoughts on what we can do? The car seems to be running perfectly and it would be very inconvenient and costly to return it, cancel the insurance and then hunt around for another car, so on balance, we would rather keep it. However we do feel the car's history was misrepresented to us and could impact on re-sale value. Our thought is to approach head office for some form of compensation. Has anyone had any experience of this? Thanks