Consumer Rights: MSE Article discussion (DO NOT ASK CONSUMER QUESTIONS HERE)

vickyj

Hi All
Am hoping you can help me here. Will bullet point problem to avoid rambling.

> Husband bought tv from major retailer as it was advertised mega cheap ex display. is for childrend christmas to go with PS3 was not going to buy but as mega cheap seemed good idea.
> Children unwrapped it this morning extatic we took it up and wired it in and alas nothing. no response from unit at all.
>we purchased an instant replacement warrantee with it
> husband said they are unlikely to replace but will want to just refund
> i do not want refund as children have now seen and unwrapped and there is no way we will replace it for same money. i want it fixed or replaced.

Thank you
Vicky

What are our rights ?

matthew123_2

Hi everyone, this is my first post

So a couple of days ago I bought some noise cancelling ear canal headphones for £70 online with my debit card but I'm not happy with them and want to return them. Thing is I've just checked their terms and it says I returns which have been opened are subject to a 15% handling charge AND a £5 charge!

1) Do I have a leg to stand on if I dispute these terms or have I already accepted them?

2) To complicate matters it then has a note saying in ear headphones are exempt from these term. I assume they want me to interpret this as you are not allowe to return in ear style headphones but I think it is very ambiguous.

What do you think my rights are and what outcome should I hope for?

Thanks & Merry Christmas

custardy

matthew123 wrote: »

Hi everyone, this is my first post

So a couple of days ago I bought some noise cancelling ear canal headphones for £70 online with my debit card but I'm not happy with them and want to return them. Thing is I've just checked their terms and it says I returns which have been opened are subject to a 15% handling charge AND a £5 charge!

1) Do I have a leg to stand on if I dispute these terms or have I already accepted them?

2) To complicate matters it then has a note saying in ear headphones are exempt from these term. I assume they want me to interpret this as you are not allowe to return in ear style headphones but I think it is very ambiguous.

What do you think my rights are and what outcome should I hope for?

Thanks & Merry Christmas

you bought instore i assume?
then you have less rights on return
" not happy" ?
you mean you dont like them or theres an aspect of them that doesnt perform as expected?

custardy

vickyj wrote: »

Hi All
Am hoping you can help me here. Will bullet point problem to avoid rambling.

> Husband bought tv from major retailer as it was advertised mega cheap ex display. is for childrend christmas to go with PS3 was not going to buy but as mega cheap seemed good idea.
> Children unwrapped it this morning extatic we took it up and wired it in and alas nothing. no response from unit at all.
>we purchased an instant replacement warrantee with it
> husband said they are unlikely to replace but will want to just refund
> i do not want refund as children have now seen and unwrapped and there is no way we will replace it for same money. i want it fixed or replaced.

Thank you
Vicky

What are our rights ?

you bought an ex display at a discount it assume?
so where would the retailer get another ex display to replace?
get your refund and hit the sales

matthew123_2

custardy wrote: »

you bought instore i assume?
then you have less rights on return
" not happy" ?
you mean you dont like them or theres an aspect of them that doesnt perform as expected?

Hi
I bought them online and I'm not happy with them because I don't think the noise cancelling feature has any effect and they don't have sufficient clarity.

I consider £70 to be a lot of money and
they are not of satisfactory quality for the reasons above but I was thinking this is rather questionable as it's subjective. It's not like they are physically broken (I think).

Clarab_4

Can someone please help me.
My hubby bought me some earrings from Viviene Westwood shop after I mentioned that I would like a pair. He has bought me the wrong ones tho (do feel awful that he has gone to the trouble) He was not told in the shop the refund/exchange policy and only now looking at the receipt does it say that refunds not allowed on earrings or underwear.
I don't want a refund just a exchange for a pair of earrings that are actually more money and have not wore them. Do you think they would allow this?

Thanks so much for your time if you do reply

derrick

Clarab wrote: »

Can someone please help me.
My hubby bought me some earrings from Viviene Westwood shop after I mentioned that I would like a pair. He has bought me the wrong ones tho (do feel awful that he has gone to the trouble) He was not told in the shop the refund/exchange policy and only now looking at the receipt does it say that refunds not allowed on earrings or underwear.
I don't want a refund just a exchange for a pair of earrings that are actually more money and have not wore them. Do you think they would allow this?

Thanks so much for your time if you do reply

You can only ask, however if the seals have been broken then they will say no, otherwise you are at the goodwill of the shop, as you have no rights to refund/exchange unless they are faulty or not as described.


.

vickyj

custardy wrote: »

you bought an ex display at a discount it assume?
so where would the retailer get another ex display to replace?
get your refund and hit the sales

I would just like to say that we went back to high street chain store and due to us purchasing the instant replacement warrantee they replaced the TV for the equivelent spec but costime £190 more RESULT Thank you major HS retail chain !!!

custardy

vickyj wrote: »

I would just like to say that we went back to high street chain store and due to us purchasing the instant replacement warrantee they replaced the TV for the equivelent spec but costime £190 more RESULT Thank you major HS retail chain !!!

so you used the extra insurance you paid for

Wiggynut

Hi

I'm not sure if this is the right forum post for this but my question is about online web hosting.

I was thinking of changing my web host and was looking at 1&1 hosting plans and you can't find out the full price (with VAT) etc unless you practically go through the process... I had two tabs up one with a business basic plan and the plan below that on the other tab - clicked the wrong one so I emailed and said can I cancel (this one within a minute of clicking the accept button) they said fine and gave me instructions on how to cancel - I decided I'd wait until the New Year as I've not been paid yet (part time job as I'm a mature student - I'm also still waiting for a bursary payment which is rather late) so I thought it's best to wait a little longer but I've now seen that they have taken payment.
I emailed the company and they said I can't cancel the package for a year so I wont get my money back (6 months of the package which is £53 but why a year if I've only paid for 6 months?).

I wanted to know if web hosting companies have a cooling-off period? I thought most companies had to do this, if not all?

I have to call the company at some point because I've decided to move my domain names away from them and for some reason the settings have been greyed out and I can't changed the ips tag (might have got the name wrong on that) I only have 3 domain names with them and was thinking of having my hosting there too but after they said I could cancel then I don't understand why they later said it will take a year - it's not like it's a product I can download - I can't use the space if it's cancelled etc.

Any one know if web hosts have a cooling off period and I could possibly get the £53 back (I cancelled my credit card as 1&1 don't allow you to remove it from their site - It's on there to pay for the domain names that I brought 2 years ago - strange that my credit card has been renewed twice in that period and I don't remember updating it in that time)

thanks for any information you can offer... shame to lose £53.