Sky should never have installed the dish!

jb66

Judas wrote: »

Why should Sky know how that particular tree grows?

As for the next bit I would suggest he isnt a very good engineer unless the tree is absolutly massive.

The tree never grew, the leaves did. I guess the installer was paid by the job so thats why he installed it

skyvictimised

Yes, it is a mssive tree (very very large, as stated in my first post).

The installer was Sky's own and not a subcontractor. He had all Sky's uniform and his van was also had Sky's graphics.

Has anyone had any experience of dispute with an organisation where you had to go to court? What are the procedures and fees involved in the unlike event that you lost your case?

miltonskeen

No way can one tree block line of site from a whole house to a point in the sky..... not possible.

We needs pics OP, pics I say!!!!!

TRRER

as regards whether the installer should have known that leaves would get in the way--its a no brainer, of course he should.

TRRER

miltonskeen wrote: »

No way can one tree block line of site from a whole house to a point in the sky..... not possible.

We needs pics OP, pics I say!!!!!

of course its possible, the higher the tree, the less chance the OP has of obtaining the signal, the installer has not done is job correctly, for whatever reason

TRRER

anyway, if the OP goes to dishpointer.com he will be able to see if its possible to recieve sky at his address, sky is broadcast at 28 degrees east, and the the satellite is called astra2

System

TRRER wrote: »

anyway, if the OP goes to dishpointer.com he will be able to see if its possible to recieve sky at his address, sky is broadcast at 28 degrees east, and the the satellite is called astra2

Surely the website won't take account of trees in the OP's garden! Thats very accuate if it can do that!

neilmcl

TRRER wrote: »

anyway, if the OP goes to dishpointer.com he will be able to see if its possible to recieve sky at his address, sky is broadcast at 28 degrees east, and the the satellite is called astra2

Have you not read the OPs post. He's had the dish installed so he knows where the satelite position is, he just no longer has line of sight now that the leaves have grown back.

OP, is there anywhere at all that you can have the dish positioned where it wont be pointing directly at the tree?

Fiddlestick

My mate Dave will come round with his chainsaw and cut the tree down for £60 +VAT

Googlewhacker

skyvictimised wrote: »

Sky's own engineer concluded that there is nothing he can do get a signal as long as the tree has leaves.

Thanks to you as well.

Have you actually got this statement in writing because without it you have no basis for your arguement as even yourself say Sky are not mentioning it in their contact with yourself