Sky should never have installed the dish!

skyvictimised

NeverInDebt wrote: »

Dont worry you get a signal is a couple of months time

Can you get sky for 6 months of year when tree is bare?

I cant believe a tree unless its right up to your house and a very large tree aka a Redwood can effect the signal that much other people manage I am sure its just a case of moving dish and taking readings with a meter for strong signal

Sky has cancelled the service as I have stopped paying. So I won't recieve any signal during the winter period. As for moving the dish, all 3 later engineers had a go of finding a strong signal but to no avail.

System

Can you go with Virgin instead? Then the tree wouldn't be a problem.

Sounds like you've been hard done by here but its always dangerous when you have a contract with a company and then just cancel the direct debit. I understand why you did it but I assume Sky just automatically transfer unpaid debts to an agency and don't look at individual cases.

tigga_1961

After two months the leaves grew and the TV signal started to dissappear. On the 4th engineer visit, he concluded that "there is no and never was a clear line of sight from anywhere on my house"!

if the signal disappeared after a few months then obviously at the time of install there was a clear line of site. hire someone to lop some branches from said tree gotta be cheaping that paying remainder of contract.

skyvictimised

goater78 wrote: »

Can you go with Virgin instead? Then the tree wouldn't be a problem.

Sounds like you've been hard done by here but its always dangerous when you have a contract with a company and then just cancel the direct debit. I understand why you did it but I assume Sky just automatically transfer unpaid debts to an agency and don't look at individual cases.

Contract is for them to supply and me to pay. If they failed in their assesment of what they can supply and may not, due to potential interference, then I thought I have the right to cancel as they were totally ignoring my 'lack of signal' or if 'any solution' that they may have.

Why should I continue to pay when they cannot give me their service?

Thanks for your post, unlike a lot of the other trolls!

skyvictimised

tigga_1961 wrote: »

After two months the leaves grew and the TV signal started to dissappear. On the 4th engineer visit, he concluded that "there is no and never was a clear line of sight from anywhere on my house"!

if the signal disappeared after a few months then obviously at the time of install there was a clear line of site. hire someone to lop some branches from said tree gotta be cheaping that paying remainder of contract.

Yes, there was signal as there was no leaves then.

As for chopping some of the branches, well there are several branches which are almost over my neighbours roof and even my neighbour is worried about the cost to cut those branches as it requires specialists.

Thanks to you as well for helping, unlike a lot of the other trolls.

skyvictimised

Judas wrote: »

Sky would normally be able to fix this with a non standard fit - it basically involves attaching the dish to a big pole on the roof so it is above the treeheight.

Im not sure where this would go though; would sky owe a duty of care to know this or should you have let them know?

Sky's installer should have notified both me and Sky! I cannot know what causes interference and whether if the dish is pointing at the tree or the sky, since the installer was the one who went up the ladder and installed it above my roof guttering.

Sky's own engineer concluded that there is nothing he can do get a signal as long as the tree has leaves.

Thanks to you as well.

System

skyvictimised wrote: »

Contract is for them to supply and me to pay. If they failed in their assesment of what they can supply and may not, due to potential interference, then I thought I have the right to cancel as they were totally ignoring my 'lack of signal' or if 'any solution' that they may have.

Why should I continue to pay when they cannot give me their service?

Thanks for your post, unlike a lot of the other trolls!

Yeah i agree with you about the breach of contract and i think you've been hard done by, problem is all systems like this are automated so I assume they have some computer program that recognizes accounts that are in arrears and transfers them to a debt collection agency, hopefully it will all get resolved and you won't have to pay. Sky allows you to downgrade your viewing package after a month so even if you have to pay off the rest of your contract it should only be at the basic package of £16 for the TV a month, £10 for the phone.

skyvictimised

goater78 wrote: »

.....I assume Sky just automatically transfer unpaid debts to an agency and don't look at individual cases.

This is what I think has happened so far, even though I wrote to their cancelletaion department.

I wanted to negotiate a monthly price, but they would have none of it!

Freddie_Snowbits

goater78 wrote: »

Can you go with Virgin instead? Then the tree wouldn't be a problem.

But the tree is the root of the trouble.

Takoda

Leaf it out!