RBS Branch Sale Announcement

Dr_Cuckoo3

What are RBS/NatWest up to ? - they have removed all reference to credit cards being included in the sale from their website (it was there yesterday and earlier today)

The "your journey to Santander" PDF http://rbsbranchinformation.co.uk/content/rbs/pdf/RBS%20Retail%20%20Customer%20Journey.pdf
has been changed from a 12 page document to a 1 page document within the last few hours and they now state new accounts will be opened under the exising sort code (so you cant change your branch)


Q.

Can I open a new account?

A.

Yes, although it's important to note that as your original account is changing to a new sort code, any new accounts will be opened on that new sort code.

System

Dr_Cuckoo3 wrote: »

The RBS website now confirms that all RBS customers transferring to Santander will be issued with new Sort Codes and some will be issues wil a new account number too


It also confirms that the new sort code will be in force this year (2011)



"Your new account details won’t be activated until later in the year so for now it’s business as usual and you should continue to use your existing account details as normal."

http://rbsbranchinformation.co.uk/home/retailletter?extcam-furl-accountinformation

Where does it say that ?

Nothing in that link you posted says anything like that !

I think you are seeing things ???

It says :

As a result of the agreement RBS Group made with the European Commission to sell RBS branches in England and Wales, NatWest branches in Scotland, we need to make some changes to a small number of accounts.

System

By the way, for NatWest the relevant up to date information can be found here : http://natwestbranchinformation.com/home/faq

Those particular Q&As can be found by clicking on the "Account" tab sub-page.

The Sort Code remaining the same is Q12 of 24

And the question about having accounts at both Scottish and English branches is Q20 of 24

Dr_Cuckoo3

BAA1 wrote: »

Where does it say that ?

Nothing in that link you posted says anything like that !

I think you are seeing things ???

It says As a result of the agreement RBS Group made with the European Commission to sell RBS branches in England and Wales, NatWest branches in Scotland, we need to make some changes to a small number of accounts. :

OK , I will explain it in simple terms - then you can respond with the points you do not agree on

the RBS website http://rbsbranchinformation.co.uk/home/retailletter?extcam-furl-accountinformation states

"As a result of the agreement RBS Group made with the European Commission to sell RBS branches in England and Wales, NatWest branches in Scotland, we need to make some changes to a small number of accounts"

this means

1,RBS Group needs to sell its RBS branches in England and Wales and NatWest branches in Scotland

The RBS branches in England and Wales and NatWest branches in Scotland represent "a small number of accounts" within the RBS Group as a whole


RBS state "we need to make some changes to a small number of accounts" - the small number of accounts are ALL the accounts RBS branches in England and Wales and NatWest branches in Scotland

The RBS website is referring to the group as a whole and only a small number of account within the group are affected by the sale to Santander and all of this small number of accounts will be allocated a new sort code by the end of this year

Can you confirm whether you understand what I have said and which parts you do not agree with

You appear to think that RBS are saying that "only a small number of accounts transferring to Santander are affected by the sort code change"

System

You are misinterpreting what it says.

You are wrong, only a small number of accounts will need a change of sort code NOT ALL OF THEM.

If you do not understand what it says don't blame me, I'm only trying to help, but you only seem to want to read it the wrong way so I will give up and let other members try to convince you of the truth.

Sorry if that rubs you up the wrong way but what can I say ;)

Also see my post #224 which points at the truth Q12

Dr_Cuckoo3

BAA1 wrote: »

You are misinterpreting what it says.

You are wrong, only a small number of accounts will need a change of sort code NOT ALL OF THEM.

If you do not understand what it says don't blame me, I'm only trying to help, but you only seem to want to read it the wrong way so I will give up and let other members try to convince you of the truth.

Sorry if that rubs you up the wrong way but what can I say ;)

Also see my post #224 which points at the truth Q12

1, The information on the RBS website has been changed at least once today

2, the Nat West site link that you posted confirms what you said about Nat West sort codes remaining the same , however the RBS website now states that all sort codes are changing

3, I have accounts at English / Scottish branches and you don't

4, Nobody with an English RBS account has received the letter yet and posted on the forum (KingElvis has an RBS English account but has not received the letter yet)

5. RBS staff on the forum are refraining from comment :silenced:

I concede that the NatWest site appears to support your contention that "For most customers, your account number and sort-code will remain unchanged" however I still think that this is aimed at the whole NatWest customer base UK - wide

There are only about 6 branches in Scotland - why change some sort codes and not all ? - particularly when RBS are changing all

I am happy to be proved wrong in due course (as far as the sort codes are concerned) - not long to go now

Dr_Cuckoo3

There is a more up to date "hidden" Natwest branch sale webpage in the same format at the RBS one


http://natwestbranchinformation.com/home/retailletter?extcam-furl-accountinformation

this confirms that all sort codes (and some account numbers) are being changed at NatWest Scotland branches

"As a result of the agreement RBS Group made with the European Commission to sell RBS branches in England and Wales, NatWest branches in Scotland, we need to make some changes to a small number of accounts.

If your account is affected by this change you will have received a letter to let you know that we need to allocate you a new sort code, and in some case a new account number.

which roughly translates to "Hi all Nat West account holders in the UK , we need to make some changes to a small number of accounts (all accounts at Scottish branches - these represent only a small number of accounts in NatWest UK-wide)"

website states;

"If your account is affected by this change you will have received a letter to let you know that we need to allocate you a new sort code, and in some case a new account number."


FAQ states http://natwestbranchinformation.com/retail/FAQ

Q.

Will I be issued new debit card and Cheque book with my new sort code on them?

A.

No. You can continue to use your existing debit card. In due course, your renewal card will show the new sort code. Your cheque book will be updated when a new cheque book is triggered or ordered and will show your new sort code.

perhaps BAA1 would like to explain why some accounts will only receive a new sort code and others will receive an new sort code and account number

mragent

I have a business account with NatWest Direct Business Banking and the account is also being moved to Santander. Time to change banks I think

Lith

mragent wrote: »

I have a business account with NatWest Direct Business Banking and the account is also being moved to Santander. Time to change banks I think

or just do a branch transfer.

mragent

Dr_Cuckoo3 wrote: »

All RBS Business Banking Direct accounts are being sold to Santander regardless of whether they are in England, Wales or Scotland

All NatWest Business Banking Direct accounts are being sold to Santander regardless of whether they are in England, Wales or Scotland

Yes correct. Business Direct Banking accounts are not connected to any one particular branch and will all transfer to Santander according to the letter I received.