Approved Foods thread

[Deleted User]

cnd54321 ive been ordering from AF for years, its mainly been excellent, im sure they don't knowlingly make mistakes. You will get your full credit im sure. I do have issues when a bulk order is put in on one item and then its out of stock. Sometimes i would not have ordered if this item was not in stock, so a refund would be preferred. Anyhow, don't worry about your refund, when they realise their error, they will refund you.

faerie~spangles

cnd54321 wrote: »

I placed an order Tuesday which was over £30 (my first order so delivery was free). today i received an emailed saying the thorntons chocs 250g were no longer in stock, I ordered 5 boxes, £1.99 each so total of £9.95 for the chocs. The email said they owed me 99p!! and would give me £1 as a goodwill gesture. Then under this it said £1.09 would be credited to my approved food account.
I can't see how this can be right.
Do approved foods answer the ticket system well for contacting them or is there a phone number to ring.
Any help appreciated.

:rotfl:

Please tell me this is a wind up.

cnd54321

faerie~spangles wrote: »

:rotfl:

Please tell me this is a wind up.

Not a wind up!!
Have raised a ticket so hopefully will be sorted.
Thanks for the help

Raksha

Have the Creme Eggs gone UP? Currently showing as 19p each, I'm sure they used to be 10p...

valk_scot

Got my first ever AF delivered yesterday. I was tempted by the free postage for a first order over £30 and also the Creme Eggs at 10 for £1....;)

Anyway two huge boxes arrived ten minutes into my delivery slot time and the driver lugged them up the stairs for me with a cheerful "Nae bother, missus". I was impressed at the excellent packaging, my cats were thrilled to bits with all the cardboard boxes! I had ordered a lot of things like soup mix, cous-cous, fifty Creme Eggs (the outer of 48 are for DD's birthday, the other two are mine) but also a fair variety of sauces and chutneys. We eat a lot of these and they're expensive. The order was 100% correct, it was all well packaged and undamaged.

I also ordered one of their Surprise boxes for £1 just out of curiosity, when I opened it I found it stuffed with a variety of useful lunch box things, nine more Creme Eggs (!) and a pack of herbal slimming patches....:rotfl:

I can't see myself being a frequent customer tbh, maybe two or three orders a year. I've not got space to store more than yesterday's delivery, the dining table was covered! But I was very impressed, I will definately use them again.

Tweets_2

I ordered the night before the free delivery post so missed out on that. I then got an email a couple of days after the order to say they were giving free crisps to people who'd never spent any money with them so I was too late for that offer as well

There was a bit of crush damage to some chocolate but they're for gifts anyway and I doubt anybody's going to complain about the packaging when they get them. Only one item was missing but that was soon forgotten about when I spotted there were 9 extra Creme Eggs in the box!

I liked their one hour notice email that was sent and the delivery driver was great. I'd shop with them again but it looks like it's better done in bulk.

Swan_2

valk_scot wrote: »

Anyway two huge boxes* arrived ten minutes into my delivery slot time and the driver lugged them up the stairs for me with a cheerful "Nae bother, missus". I was impressed at the excellent packaging, my cats were thrilled to bits with all the cardboard boxes! I had ordered a lot of things like soup mix, cous-cous, fifty Creme Eggs (the outer of 48 are for DD's birthday, the other two are mine) but also a fair variety of sauces and chutneys. We eat a lot of these and they're expensive. The order was 100% correct, it was all well packaged and undamaged.

*can't be worse than when I accidentally ordered 55 cases of poppadums instead of 5, the box weighed next to nothing but was taller than I am :eek: :rotfl:


re delivery, you're lucky!

although I'm always pleased with the goods, the delivery man we have complains about the weight of the boxes & how hard they are for him to handle due to an arm injury, so now we look out for him, meet him & get him to leave them at the bottom of the stairs & if my son's around get I him to bring them up the 2 flights or I very gradually shuffle them up myself

I know, I know, I know it's wrong, but I'd hate to think it's the only job he can get & that reporting him would get him sacked

gravitytolls

Firefox doesn't want me to open the AF website as it's security licence is invalid (or something like that). Scared me a abit, should I proceed?

faerie~spangles

gravitytolls wrote: »

Firefox doesn't want me to open the AF website as it's security licence is invalid (or something like that). Scared me a abit, should I proceed?

I've had that happen when I've gone to the site via my gmail using Chrome.

I shut/re-opened my browser and typed the url in the address bar

Muppet_baby

Has anyone tried a luxury health box? Am tempted but not sure...