Loan Centre

BackOnTrack

If you want a refund it's quite simple just read the terms and conditions. Under the cancellation bit it says:

Cancellation

Under the Financial Services (Distance Marketing) Regulations 2004 you have a right to cancel your application within 14 days of receiving these terms and conditions and receive a refund. If You wish to cancel your application, You must write to us confirming your request to cancel your application, either in writing to: Customer Services, The Loan Centre, 46 Alexandra Street, Southend, Essex, SS1 1BJ or by email to [EMAIL="help@loan-centre.net"]help@loan-centre.net[/EMAIL]

So put down the phone and send a letter or email.

loan_centre_scam_victim

BackOnTrack wrote: »

If you want a refund it's quite simple just read the terms and conditions. Under the cancellation bit it says:



So put down the phone and send a letter or email.

thanx backon track

KumiteKid

My experience with the Loan Centre is that they will do anything possible to avoid issuing a refund. I cancelled and requested a refund by email, which complies with the T&Cs on their site.
After much persistence, they eventually told me to put a request in writing, which I did, and heard nothing. By law, they must give a full refund within 30 days, if the cancellation is actioned within 14 days of signing up with them. They seem to think that they can flought the law and get away with it.
I have now lodged an official complaint against then with the Financial Ombudsman. If you feel you have a legitimate case against this Company, I would advise you to contact the Ombudsman.
Neither the FSA nor the OFT can intervene in or investigate complaints against firms on behalf of the public; this is the role of a separate and independent body, the Financial Ombudsman Service (the Ombudsman). The Ombudsman can investigate complaints about firms that hold credit licences where the cause for complaint occurred on or after 6 April 2007.
Contact Nos. are :

• 0800 0 234 567
  free for people phoning from a "fixed line" (for example, a landline at home)
• 0300 123 9 123
  free for mobile-phone users who pay a monthly charge for calls to numbers starting 01 or 02

Give them a call, explain your situation, and they will act on your behalf. Let's see if we can put an end to the dubious practises of companies like the Loan Centre.

loan_centre_scam_victim

Emailed and posted a letter to these today. still guted about gettin scammed by the con men. Not had a reply to my email and not all that hopeful to be honest.

If anyone out there is condiering useing these take it from me dont bother

Mark212

their phone number is 0844 567 9500 but i aint yet been able to get through to them, some one may have already posted this number but i am not willing to look through this thread as their are certian idiots posting on this concerned persons thread, all he was doing was advising people of this company, how about go get a life and stop scanning forums and making commets when really your comments dont mean !!!! sheesh you have no lifes commenting on innioncent peoples threads you make me so angry, is this how you get your daily kicks?

Mark212

ooops some one did get the phone number my bad but hey ho just wanted to express my opinion to the idiots on here

stokeyjen

i didnt see this thread i have had 140 stolen out of my account in the last 2 weeks by this loan centre thing i have emailed them as it says you have a right to cancel within 14 days and get a full refund and you can do so by either writing to them or emailing them i am just waiting to see what they say

stokeyjen

look even loads more people getting scammed on here why isnt nothing being done about this company

BackOnTrack

stokeyjen wrote: »

look even loads more people getting scammed on here why isnt nothing being done about this company

Because it is all laid out in their t&c's which people don't bother reading.

Freddie_Snowbits

BackOnTrack wrote: »

Because it is all laid out in their t&c's which people don't bother reading.

Sorry, but I bought sj here for a more reasoned answer, he is a newbie. I could had stayed in my part of the parish and fed him to the lions. But, hey, you vultures in this arena have ....