VENT - Avoid buying from DELL website

PinkLipgloss

Thanks madget,

The address situation is ridiculous. I live on a busy main road and the building itself has been here over 100 years. There is absolutely no way it is "incorrect". Street name and number are correct, as is area and postcode. I really don't understand the confusion. As I said - it's not been an issue for any companies other than Dell.

The Dell Manager dealing with my complaint has been calling me when she says she will - which in itself is a massive breakthrough! Plus I'm not having to re-explain the situation every call which was becoming extremely frustrating.

Here's hoping I have my money back on Monday and I can put this whole sorry episode behind me (and avoid DELL products for life).

Lipgloss

nanto3girls

Fingers crossed for the refund on Monday.

go_cat

PinkLipgloss wrote: »

OMG - just when I thought this could not get any worse!

I just got a phone call from Manager at DELL to check if I received the laptop - as the couriers had been in touch to say they re-delivered it to me! I received no such redelivery - and have been home the last couple of days :mad:

I can't believe this has happened - no doubt Mr and Mrs Ryans are sitting down the road with a SECOND laptop!

Sheer incompetence on the part of the DELL>

Have Dell established where the 2nd laptop is ???

It sounds like a complete nightmare, which isn't helped by dishonest neighbours

Hope you get your refund

PinkLipgloss

Thanks for response go Cat,

DELL now have both of the laptops - both of which were delivered to the COURT address instead of ROAD (as per my details). It's incredible they managed to screw up a delivery not once, but twice! Then have the audacity to tell me my address is wrong!

I think the whole thing is outrageous.

The neighbours are clearly a hinderance in this whole affair. Its beyond me why they didn't tell the courier I was another 20 meters up the road! Madness.

PinkLipgloss

Update:

Got a call from the couriers asking me to confirm my address as its not "correct" :mad: Stated that they could deliver laptop on 29th. Explained that I have bought a NON-DELL laptop and have requested a refund.

Five minutes later Dell Manager called me and was annoyed when I explained above. She said she informed the couriers about refund and told them to stop trying to deliver the laptop. I queried the confusion re: my address and she stated that it is most definitely a valid address and the couriers simply can't recognise the difference between the words "Road" and "Court".

Credit note has been issued - however the money is not showing in my account.

lucylucky

PinkLipgloss wrote: »

Update:

Got a call from the couriers asking me to confirm my address as its not "correct" :mad: Stated that they could deliver laptop on 29th. Explained that I have bought a NON-DELL laptop and have requested a refund.

Five minutes later Dell Manager called me and was annoyed when I explained above. She said she informed the couriers about refund and told them to stop trying to deliver the laptop. I queried the confusion re: my address and she stated that it is most definitely a valid address and the couriers simply can't recognise the difference between the words "Road" and "Court".

Credit note has been issued - however the money is not showing in my account.

Getting there - slowly but almost sounding positive.

Maybe the money will be in by close of play today.

(Maybe not)

nanto3girls

Hope the money goes in today.

madget_2

At least the manager is trying, I suppose. The courier sounds as bad as Dell! What a nightmare for you.

I wonder whether the credit note might take a day or two to be processed into your account by your bank?

Anyway, still keeping my fingers crossed for you.

PinkLipgloss

Thanks guys,

No money as yet - but it may indeed take some time to show in my account. Will update you if and when I get it!

Lipgloss x

nanto3girls

Fingers crossed.