£121 bill on £15 contract. T-Mobile

spook

spiro wrote: »

Think about Ryanair, you go 500gms over you limit and they punish you but customers keep using them.

Not true, I avoid Ryanair like the plague, as do many people I know...

Again though, if it's about planning their network capacity, then warning customers before they go over their limit would make sense. I think it's almost entirely just about maximising their profits, at the expense of their less savvy customers. (Rather like Ryanair). The call charges once you go over your included minutes are horrendous - 4 times many pay-as-you-go providers' rates.

[Deleted User]

It's stupid arguing about this. It's the normal terms of a mobile contract that if you go over your minutes, you pay the per-minute price.. why else would they put the prices in the adverts? It's not THAT hidden in the contract.

You made a mistake, it happens. Pay your bill, then remind them of it next time you renew and make sure you get a good deal

zzzLazyDaisy

OP went 350 minutes over the inclusive allowance. That equates to almost SIX HOURS of calls over the limit.

It seems to me that it is impossible to go over the limit by that much and not realise, so since they were aware that they were using much more than normal, it would have made sense to take steps to limit the calls (by getting the other person(s) to call them instead, by making use of any E&WE inclusive landline calls available to them or helpful friends and family, or by contacting the provider and increasing the inclusive minutes).

Ultimately he chose to continue making calls knowing he was over the limit, so he must take responsibility for his own actions.

A similar thing happened to my sis when her then bf borrowed her mobile without her knowledge, it wasn't even her who made the calls but the provider refused to make any reduction in the bill.

I think OP did really well to get £50 knocked off.... pity he didn't realise how lucky he was.

eranou

The OP did very well to get offered £50 knocked off when I worked for T-Mobile we would not do this as it is too open to abuse youd be suprised how many calls in a day id get with people in the same situation who would try anything to get out paying their bills.

Vaughan

With the new EU laws, reducing international call costs in that they warn you/halt your service if you exceed your limit (to prevent horribly unexpected costs), are they bringing anything like that internally to UK?

It would be useful if you could just get a text saying "Whoooah there".

Unfortunately those "extra" minutes over most contracts are extortionately expensive, but again on the contract before acceptance of it.

(Touch wood) this hasn't happened to me, but then at the moment I don't have a web-enabled phone so just a few phone calls.

ispartacus75

Youve made the assumption that I knew I had gone over my inclusive minutes, despite me saying I had no idea. For the first 4 months of my contract I checked diligently both online and by sms. Month 5 I didnt check and was again well under my allowance when the bill arrived. Month 6 I assumed I was under the allowance again, unfortunately I wasnt.

I am aware of at least one major network provider that sends automated contact when the subscriber goes over their inclusive minutes and invites the subscriber to up their call plan for 3 months so that the extra minutes used become part of the bigger plan.

Yes I know that I went over my inclusive minutes, way over my inclusive minutes, and I know that ultimately it is my responsibility. But my point has been that surely with VERY unusual activity on the account a flag should have gone up somewhere, in a similar way that credit card companies get in touch if there are odd or unusually frequent transactions on a credit card account.

• Jan 133 mins
• Feb 154 mins
• Mar 127 mins
• Apr 165 mins
• May 174 mins
• Jun 654 mins

That wouldnt send up a flag somewhere? Especially when one of the front line CS actually asked me if anyone had contacted me about the 'unusually high usage' that month (his words).

Its all fine to quote that I signed up to the contract and I should simply deal with it, but like I have said previously these companies change the contract as and when they want and we are expected to either accept the changes or cancel the contract at no cost to either party. Why is the same not available to us. What if I want to change the contract to my benefit for once? Not possible. We, the consumer, get shafted either way.

ispartacus75

eranou wrote: »

The OP did very well to get offered £50 knocked off when I worked for T-Mobile we would not do this as it is too open to abuse youd be suprised how many calls in a day id get with people in the same situation who would try anything to get out paying their bills.

I understand the point about abuse, but this is the first time I have gone near, never mind over my limit. In addition I am in month 7 now of a 24 month contract. So over the next 17 months T-Mobile are going to get plenty on money out of me. In addition to all of that I introduced my wife and mother to T-Mobile as contract customers and my kids are PAYG customers, so they are getting around £80 per month from us. Over the course of my contract T-mobile will get nearly £2000 from the 5 of us, yet we are likely to underuse our contracts by maybe 30-40% and they cant see fit to reward a little loyalty with £70.

robt_2

Seriously, you need to take responsibility for your own actions, but most of all, you need to get over it.

Also, they couldn't care less about you if you are not a particularly profitable customer (which you would appear not to be).

ispartacus75

In what way am I not profitable when for 5 months out of 6 I pay for stuff im not even using?

LaLaLady

:TWell done for getting £50 off. I would be really pleased with that. You've made the calls I think you should pay them and be careful next month.