£121 bill on £15 contract. T-Mobile

sporedude

The customers responsible for checking how many minutes they are using, not the providers, stop trying to weasel out of paying.

boo_star

There is another way of looking at this.

If the networks simply billed you for the most suitable package when you go above your allowance, would the OP or anyone be happy if they went 1 second, or even say ten minutes over and were charged £10 for the privilege?

It's fine saying "just charge me for the next highest plan" but it works both ways.

reddwarf2002

Unfortunately, you have learned a lesson the hard way. I can imagine what a nasty surprise it must have been to discover the bill suddenly shooting up so high.

Looking at it from another point of view; had you been on their 900 minutes plan for £25 per month and not gone over even 300 minutes it would have cost you £60 more in them 6 months. You then would have complained that you were paying too much and not using your minutes. In hindsight it looks a better deal to be on the £25 plan but back then you were trying to save money, and unfortunately, hindsight is a wonderful thing and it's all a balancing act!

A person who always stays within their allocated allowance is not a profitable customer for the network...after all it is a business and they are there to make money.

Write to them and see if they will re-offer you. In any case you should put it down as a lesson learned and move on.

Edinburghlass_2

My daughter went over her 800 minutes o2 Simplicity £20 in June to the tune of £134 :eek:

One phone call cost her £13 odd, I pointed out that was two hours work to her and that perhaps she should keep a better eye on her account.

robt_2

One more thing for the OP, is has absolutely zero relevance what inclusive minutes you get on other tariffs.

Guys_Dad

I think the real message here is this.

When you get a bill from a service - any service - that is high, you need to establish one thing first - Are they entitled to charge the amount?

If , as in this case, they are correct, then you need to know that you are dealing from a position of weakness if you want anything off. Now getting a offer of £50 off seems like you were a good negotiator and the company were extending goodwill. You should have bitten their hand off. Instead, you pushed it and, from their point of view, got greedy.

I can imaging the conversation from the other end where the CS rep tells their manager just how much they had been willing to knock off and the manager decided to play hard ball - maybe he had had a bad day, who knows.

So, as Kenny Rogers singing in the song "The Gambler" says "You gotta know when to hold 'em, know when to fold 'em, know when to walk away and know when to run. ". Guess you didn't this time.

DarkConvict

I've read all the comments here and have to agree.

You have looked at this in the wrong direction, and this is not uncommon. You think you pay £15 for 350 mins + texts + Internet. So if I use 700 mins I should only pay an extra £15, double the usage, double the cost. This is a terrible mistake to make as it does not work like this. I've seen it worse than this, people use alot more minutes each month and just expect the contract to shift up and down the tariffs to best suit them. This is not done, you pick a tariff best suited to you and you stick it out. Mobile companies rely on the constant revenue a contract provides, whether the allowences are used or not.

You agree to a contract to get a set of allowances, this gives you a high discount against going on PAYG as you pay for them whether they are used or not. As above, anything used outside your allowances is done at the standard network rate, probably the same as PAYG in all honesty. But unlike PAYG you have unlimited credit, you just have to pay for it at the end.

This is exactly what has happened, and unlike some charges this is as clear as day as to what it should cost. £50 goodwill is a high as they go on a "bill shock". You would not get a better offer when the charges are so clearly laid out.

swilliam

What about puddings ?

spaceman5

think of it this way you will be classed as a better customer know than those like myself who never go over there montly allowance, so come contract renewal time you should be able to get a better deal from retentions

Exhortation

It's disgraceful, isn't it? You signed a contract and now the other party wants you to abide by the terms of it. The very nerve of them. You should sue.