£121 bill on £15 contract. T-Mobile

ispartacus75

But they are all quick enough to change the terms of a contract when it suits them arent they?

DarkConvict

But changing the terms gives you a right to cancel.

mrochester

ispartacus75 wrote: »

But they are all quick enough to change the terms of a contract when it suits them arent they?

Yeah but you can typically cancel without penalty at that point.

spiro

Most phones have a call timer which note last call and all calls, reset the all calls at the end of you billing period and you can track how much of you allowance you have used, that or go online and check you account.

If you regularly get near you limit, increase your contracted minutes, £5/mth extra soon gets swallowed up by one bill that is well over your limit.

ispartacus75

Thanks for the response Spiro, the problem has been that its the first time I have gone near my limit, never mind over it. Even this month Im about 130 mins under my limit with 5 days let to go.

spook

Thanks for posting this, it does serve as a warning to us all. It's an easy mistake to make (although I personally would have jumped at the offer of £50 discount).

I have to admit I was a bit surprised that T-mobile DON'T give you any warning when you're approaching your included minutes. I've taken to checking daily (text AL to 150) towards the end of the month to avoid going over.. but I'm sure it wouldn't be too hard for them to send out an automated SMS warning...

robt_2

spook wrote: »

Thanks for posting this, it does serve as a warning to us all. It's an easy mistake to make (although I personally would have jumped at the offer of £50 discount).

I have to admit I was a bit surprised that T-mobile DON'T give you any warning when you're approaching your included minutes. I've taken to checking daily (text AL to 150) towards the end of the month to avoid going over.. but I'm sure it wouldn't be too hard for them to send out an automated SMS warning...

Why on earth would they want to? It is at that the point where you go over your inclusive items that they start making a healthier profit from you.

A lot of people seem to forget that these are businesses whose purpose is to generate profits, the higher the better.

spook

robt wrote: »

Why on earth would they want to? It is at that the point where you go over your inclusive items that they start making a healthier profit from you.

A lot of people seem to forget that these are businesses whose purpose is to generate profits, the higher the better.

I don't think it's quite so clear-cut - because customer satisfaction also generates profits.

Does the amount of profit they get by being able to extract large amounts of cash out of the occasional customer (such as the OP) outweigh the profit they would get by keeping their customers happy so that they recommend them to others?

My internet provider (Plusnet) always sends me a helpful e-mail when I'm approaching my monthly limit, for example... they don't have to do this, but it makes me more likely to recommend them...

Fang_3

You went over your contract. You have to accept the consequences of that. They have shown excellent judgment by offering you £50 off, and you threw it back in their faces and now have the audacity to moan about it. You need to grow up and accept responsibility for your actions.

spiro

spook wrote: »

I don't think it's quite so clear-cut - because customer satisfaction also generates profits.

Does the amount of profit they get by being able to extract large amounts of cash out of the occasional customer (such as the OP) outweigh the profit they would get by keeping their customers happy so that they recommend them to others?

My internet provider (Plusnet) always sends me a helpful e-mail when I'm approaching my monthly limit, for example... they don't have to do this, but it makes me more likely to recommend them...

Think about Ryanair, you go 500gms over you limit and they punish you but customers keep using them.

One of the benefits of contracted customers is that it enables them to plan their network capacity. That is why in Italy now for elec you sign up to a maximum usage and you cant go over it otherwise the meter cuts you off until you sign for a higher maximum usage.