£121 bill on £15 contract. T-Mobile

Exhortation

spook wrote: »

OK, so I was a bit sympathetic to the OP at one stage but I'm seriously losing interest now.

I still think the tariff is not especially fair, in that it would appear that phone companies benefit substantially from people making innocent mistakes, but moaning about it for 6 pages is not the answer. Get back on the phone and grovel for a discount, any discount. Point out that they previously offered £50 which was more than generous. Pay whatever they ask you to pay. Write them a letter if it makes you feel better. But stop complaining about the injustice of it, because it's really not that much of an injustice I'm afraid. (And picking pointless arguments about 50% of £121 vs 50% of £106 is nitpicking and starting to look vaguely trollish to me).

He doesn't appear to be about. I'm guessing that wherever he lives it's stopped raining and he's gone back outside to play with his friends.

MissKeith

I'd like to know how the OPs planning on dealing with this situation. Are you paying the bill, not paying or begging for a discount?

Guys_Dad

Look OP, the more time you spend on here losing every argument and clearly alienating people - including Spook who was very much supporting your initial position, the more foolish and pigh headed you appear. Fact.

It is also a fact that, unless you are in parallel, approaching T-Mobile in a more reasonable manner, you are losing money as well. They offered you nearly half of your additional charges. Any reasonable person would have bitten their arm off. You clearly are not a reasonable person who could recognise a good offer when it was on the table.

Just be a good chap and gain some brownie points back by finishing this thread and say "Sorry folks. I was a bit upset at the time but can see that their offer was a good one and I should have taken it. I am now going back to them and eat some humble pie and will let you know how I got on."

DarkConvict

Guys dad is right, this is not really an area you will gain any ground on. Unlimited data polices and signal strength is arguable to a point, but exceeding hard allowances clearly stated is not an area you will ever win. You knowingly exceeded it but didn't want to pay the rates you agreed to.

mackemdave

I think the guy who called you an idiot was meeting you half way and knocking off 50%....cos Id say you were a THICK idiot...100%.......Overcharge,if you can call it that is £106 all you want to pay is £35(£50 less your normal monthly £15)....how is that 50%...

YET again I despair........Do nt go signing up for am I smarter than a 10 yr old....cos you'll loose

smk77

I'd be interested to know if the OP has discussed this issue with friends and family. Given the response here I'd expect them to agree that £50 is an offer that shouldn't have been rejected.

It's crazy to make a mistake like this and expect anything other than a "pay up" response from T-Mobile. Bringing the mortgages problems over the last few days into it clearly demonstrates that the OP has no grasp of reality...The lenders made a mistake so there is an argument that they should compensate (by letting the customer off or "meeting them halfway")...However, what's actually happening, is that the OP whose fault it was is actually getting a far better deal from T-Mobile than those with mortgages whose fault it wasn't!!

flyingscotno1

ispartacus75 wrote: »

Seriously? Want me to draw you a diagram?

Yes please a diagram is most helpful. I'd like to see how that helps your or indeed why it is relevant that the Clydesdale Bank's computer error has miscalculated mortgage rates, undercharged people and they are now correcting said error has to your situation of receiving a correct bill for calls you made from T-Mobile.

It is a completely different issue. You made the calls and were charged correctly for them at agreed rates youself. Clydesdale Bank made a mess, undercharged people and are now trying to get things back on track whilst having a PR disaster affecting hundreds.

MyUserNamesTaken

MissKeith wrote: »

Rubbish. I'm on Orange. My partner is on Orange. I work for a major retailer who sells Orange. I have never had a text to notify me I was coming near my limit, ever. Nor have I had a customer come back and say the same, in fact only last week I had a customer complain that they had let her daughter run up her bill by £95.

I really don't know what you want to hear from us. T-Mobile have been good to you to offer any kind of goodwill gesture at all so I just cannot understand why you're moaning so much.

Totally agree. I, too, have an Orange contract. The month before last, I went over by over 350 minutes and got a bill of over £100. I paid up, as I am responsible for the calls. Last month, I went over again and got a bill for £64. At no point has Orange contacted me to see if I want to upgrade my contract, nor have I contacted Orange. I know I made those calls, so why should I complain to Orange about it? It's not their job to "nanny" me, as I am an adult. I also have contracts with T-Mobile and O2 and find T-Mobile customer services to be the best out there.

OP, grow up and take responsibility for your actions. You made the calls, now you should pay for them. I wish T-Mobile hadn't offered you a penny off, as that means all the rest of us end up paying for your failure to take responsibility.

reisse03

ispartacus75 wrote: »

But as we have found out in this thread apparently T-Mobile DO warn some of their customers so why not others?

And as for the sarcastic comments, yeah great way to contribute! The world is a better place for your advice.

i am on flext and the reason t mobile tell me every wednesday is because i have a setting on my online account that allows to turn on or off this text,
it states it very clearly when you log in

example below

Flext weekly allowance text message

Please select whether or not you wish to receive a text every week informing you of your remaining Flext allowance.


I want to receive a weekly text informing me of my remaining allowance
I do not want to receive a weekly text informing me of my remaining allowance



JOB DONE.
pay the bill, you used the minutes, so pay the bill. you have no excuse

daindian

The only way the op can argue is if they tell t mobile that when they texted all to 150 they still had allowance left and si used up and didnt that way the bill will be reduced thats happened to
Me before becausr the t mobile text allowance thing has a 4 hour delay