A&L /Santander

halphy

-SDW- wrote: »

I recieved my A&L cheque today:beer:

HOORAY! About time SDW !!:money:

di3004

-SDW- wrote: »

I recieved my A&L cheque today:beer:

Fantastic !!!:j:j:j Congratulations SDW, at long last hey!:D:beer:

BigCraigJohn

BigCraigJohn wrote: »

And 3 days later ive had a response to the above email
"Thanks for your e-mail.

This is a receipt to let you know we've received your message, and we'll reply as soon as we can."



I give up, it'll be a further 3 days now.

week later


Dear Mr ,

Thank you for your e-mail.

I'm sorry that you haven't yet received a reply to your recent communication. Please be assured that we do welcome complaints as an opportunity to improve the service we offer.

Your comments have been passed to my colleague who works in the relevant business area. They will reply to you in full as soon as possible.

Regards


This is getting beyond a joke now.:rotfl:

halphy

BigCraigJohn wrote: »

week later


Dear Mr ,

Thank you for your e-mail.

I'm sorry that you haven't yet received a reply to your recent communication. Please be assured that we do welcome complaints as an opportunity to improve the service we offer.

Your comments have been passed to my colleague who works in the relevant business area. They will reply to you in full as soon as possible.

Regards


This is getting beyond a joke now.:rotfl:

What a nightmare, Have u called the PPI department, its constantly engaged but once I spoke to them my cheque came soon after.

0800 1412176

Sofa

On Thursday they told Mr S that his cheque has been issued and is awaiting signature. We go on holiday on Thursday. I suspect we'll see Cornwall long before we see the cheque!

di3004

Sofa wrote: »

On Thursday they told Mr S that his cheque has been issued and is awaiting signature. We go on holiday on Thursday. I suspect we'll see Cornwall long before we see the cheque!

Oh dear.........:eek:, I do hope it will be before you go, and lucky you going to Cornwall, love it there, my sister lives in the Liskeard part.

When we used to holiday in Cornwall, it was Newquay.

Which part are you going to?

Have a fab time, and I know the money would come in handy for your holiday, but look at it another way, its money to fall back on too.;):beer:

Sofa

We're off to St Austell, camping with the kids, for 11 nights. I can't wait - we could all do with the break.

It's not that we need the money desperately, just that I'd rather have it in our bank account than leave A&L earning interest on it!

di3004

Sofa wrote: »

We're off to St Austell, camping with the kids, for 11 nights. I can't wait - we could all do with the break.

It's not that we need the money desperately, just that I'd rather have it in our bank account than leave A&L earning interest on it!

Lovely, I like St Austells too.:T Have a wonderful time.

Yes I know what you mean.;)

halphy

I love Polperro and Looe, Fantastic place xx Enjoy, hope ur cheques with u soon, it'll be on your hallway floor when u return x

Paulmc77

Finally, the first cheque arrived on Saturday - took nearly four weeks to get here mind you.

Awaiting a second cheque for around £1140, but not holding our breath - if it comes by the end of August we'll be happy enough.