Rude Customers

Lady_E

Having worked in various different shops I do understand what the OP is saying. Some customers hate the idea that you cannot magic up whatewver it is they are looking for, even though you have asked colleagues and checked on the availability computer. Comments like "well you are only a shop girl" and "get me your superior" infuriate me ,as it obvious that they have an almighty ego problem. No one but no one in retail, nursing or any other profession/job has a superior-well apart from a Mother Superior !!!

OP enjoy your maternity leave, dont let them get you down :T

pmduk

Limit wrote: »

Agree with you there. Never understood why people watch like hawks and say thats x amount!

I always watch like a hawk because I'm so often over-charged at Tesco. Staff then treat you like a leper for complaining about the over-charge. Unfortunately their strangle-hold on British retail means they're the only supermarket within walking distance of me.

ThinkingOfLinking

pmduk wrote: »

I always watch like a hawk because I'm so often over-charged at Tesco. Staff then treat you liked a leper for complaining about the over-charge. Unfortunately their strangle-hold on British retail means they're the only supermarket within walking distance of me.

I don't work for a supermarket; I work for a budget clothing retailer (think along the lines of Peacocks, Internacionale, etc).

Morgan_Ree

God I feel so sorry for the people who work in places like Tesco. You all must have the patients of a saint to put up with half the crap you do.

I was in Mr T the other day actually and had to feel sorry for the poor girl restocking the reduced section. There was an unoffical pile on with her at the bottom. People pushing each other out they way, trolleys blockling their opponents. It's was like something off an animal programme. Obviously the woman built like a tank is usually the one that walks away with all the 'goodies' leaving the rest of them to fight it out ever the reduced egg and cress sandwich and the BBQ chicken wings.
At one point the poor girl ran out of those little reduced stickers. I thought the bargain hunters we're going to lynch her.

Having said that it is great fun to watch

Velcro_Hotdog

OP your doing it wrong!

The general public are there to help you make the most of an unrewarding repetitive job (I know I used to work the tills at Morribobs) you need to play some of the following games to help pass the time These are some of the games we played to try and bring a little bit of enjoyment to the job.

These games are only played when the customer deserves it, bit unfair to do it to the majority of normal folk.


1. Patients
When you can see an angry irate customer queuing at your till tutting and huffing because he has to wait longer than 20 seconds make sure you do a cash bung just as you about to serve them (cash bung is where the money in the till gets put in a little tube and fired down shoot to the cash office). You then need to scan items as if they were made of glass and be very slow and deliberate in your actions (points if they tell you to hurry up)

2. The managers key
Again used with customers above, this just involves messing the transactions up as many times as is possible making the manager on assistant needed to unlock the screen. (extra points if done in conjunction with game one)

3. Whispering
Irate customers who shout, shout even louder the more you quieten down to the point where the other customers in the store start to stare at them for screaming (if you can do this and use game one and two you are a god among checkout staff)

4. Bags Only hand out one bag at a time

5. Pack unsuitable items in bags together, meat and washing powder is a good combo

6. Remember there is no such thing as a bad customer, just a new challenge

There are lots more games but these need to be played on the shop floor and don't work when sat at a till. Can't you tell I loved my time at Morribobs hehe

vyle

Tippytoes wrote: »

As a customer, I don't want my goods scanned with excessive speed so that you can meet your targets - and my perishables end up scrunched up at the end of the conveyor belt. If set targets are unrealistic, go see your manager.

Even if seeing a manager made a difference, do you think they'll remember/have the time/be able to find a manager after a 4 hour shift of doing nothing but scanning constantly?

I would like to be able to buy over-advertised specials such as BOGOFFS. Yes, I do feel justified in commenting when there are none on the shelves. If my comment offends, go talk to your supply chain manager.

Are you familiar with the term "supply and demand?" If there is a limited supply, and demand exceeds it, then there will be no stock left. If you tried buying earlier, you may have got the items.

If I have forgotten to bring bags, why ask me if I need a plastic carrier when it's obvious I do? Why look at me like I'm personally/solely responsible for the demise of rainforests? Why scowl at me when I ask for plain carrier bags so that I'm not implicating your supermarket in the global warming debacle? Take it up with head office.

In my job, there's no end of people who I ask if they need bags, because they look bagless, only to produce a bunch from various pockets. One cannot assume baglessness until a customer states that they have no bag.

Also, many people who work at tesco may have bills they need to pay and be looking for a job. Nobody will FORCE somebody into a rubbish job, but circumstances might. There's no point being nasty just because you've got a better job.

Morty_007

Velcro_Hotdog wrote: »

OP your doing it wrong!

The general public are there to help you make the most of an unrewarding repetitive job (I know I used to work the tills at Morribobs) you need to play some of the following games to help pass the time These are some of the games we played to try and bring a little bit of enjoyment to the job.

These games are only played when the customer deserves it, bit unfair to do it to the majority of normal folk.


1. Patients
When you can see an angry irate customer queuing at your till tutting and huffing because he has to wait longer than 20 seconds make sure you do a cash bung just as you about to serve them (cash bung is where the money in the till gets put in a little tube and fired down shoot to the cash office). You then need to scan items as if they were made of glass and be very slow and deliberate in your actions (points if they tell you to hurry up)

2. The managers key
Again used with customers above, this just involves messing the transactions up as many times as is possible making the manager on assistant needed to unlock the screen. (extra points if done in conjunction with game one)

3. Whispering
Irate customers who shout, shout even louder the more you quieten down to the point where the other customers in the store start to stare at them for screaming (if you can do this and use game one and two you are a god among checkout staff)

4. Bags Only hand out one bag at a time

5. Pack unsuitable items in bags together, meat and washing powder is a good combo

6. Remember there is no such thing as a bad customer, just a new challenge

There are lots more games but these need to be played on the shop floor and don't work when sat at a till. Can't you tell I loved my time at Morribobs hehe

LMFAO, bliddy brilliant. And OP? good for you girl, getting it allout here and enabling you to remain professional once you go to work. I don't work for Tesco but I know where you arecoming from hon.

Jo_F

As an ex-employee of Asda, who got rammed in the back with a trolley, all because I had the audacity to be filling a fridge with salads the day before Christmas Eve, while the shop was open, I can totally sympathise with you.

Becles

You've got my sympathies. Some people are so rude.

I do merchandising work and have to visit stores. A couple of days ago, I was standing in a Tesco store making notes on some breakfast cereals. I was in a blouse and trousers rather than Tesco uniform and was wearing a prominent large badge with "visitor" written on it.

This woman came up to me, prodded my arm with her finger and snapped "where is the Ryvita?" I replied in a polite manner "I'm sorry, I don't work for Tesco so I'm not sure. Have you tried down that aisle next to the crackers?"

Then I got a mouthful of verbal abuse for not knowing exactly where the Ryvita was?!

I wish I could answer back sometimes, but I'd get into bother if a customer makes a complaint about me. I'm self employed with the marketing agencies, so I'm aware I'm easily disposable if something negative happens.

ifonlyitwaseasier

aaronmanz wrote: »

Thanks for that :beer: As you know it's not easy to get a job out there at the moment, especially not for Students who cannot work 9-5 Mon-Fri, just in case you didn't know

I'll let you into a secret...the customer is always [STRIKE]right[/STRIKE] :rotfl:

.... so wrong it hurts to laugh!

having worked at one of the major retailersa i can totally agree that the customers are not always right, tho the ones who are and are grateful when you find sthg they need are always lovely (last ready made gravy in marx on xmas eve, i actually got hugged!)