Tesco misprice policy discussion area part 8

biglugs

I thought the purpose of Asterix was defend Gaul from the Romans??

Is that what the menhir told you? geddit???

Constantine

The_Old_Bag wrote:

I would be interested in the views/opinions of Tesco staff on this as I have had it happen TWICE today, and no consistant attitude by Tesco staff
1) I returned an overcharged item, which has lower price sticker on it, with correct receipt showing I have been charged a higher amount.
2) I returned an item for refund, with correct receipt

In both cases the returned item now scans at a LOWER price than a few days ago!!
In both cases the receipt gives only the briefest of detail - eg book or cd, not a title or artist for example

In first example the cs virtually accused me of bringing in a cd with a low price sticker on, and a receipt for some other cd which was more expensive. It took quite a while to convince her that the receipt I had given her was for the cd I had brought in. Very reluctantly I got my R&R, but everything in her attitude spoke volumes that she thought I was a liar. :mad:

In second example I was stunned when the book I was returning for a refund scanned lower than the receipt - which only said soft backed book ( and this was a hard back btw) cs very pleasant, said it wasn't a problem at all and over-road the scanned lower price to match the receipt price. He didn't bat an eyelid, make a scene or anything, he was telling me not to worry,"they have probably reduced the price to clear stock" he reassured me !!

In both instances the receipt was for the EXACT item I was returning, which I had bought only a few days before.
My concern is that unless I return the item ( for a refund or R&R) on the day, and maybe even time of purchase how can I PROVE I am not being dishonest, as the receipts are so vague.
All the receipts carry bar-codes at the bottom, can cs not somehow get the details of my purchases on screen to prove I have the correct item with the correct receipt ?
Can Tesco tills not check what price an item was scanning at a week ago ? I know M&S for example can do this, and go back to when the item was first on sale

As for those doom and gloom merchants who will talk about "if you play with fire..etc" and "if you take part in a dodgy activity like R&R....", the second example was simply returning something for a refund. What crime, imagined or otherwise is that

You got a good assistant and a bad assistant (the second one was better ).

No, the barcode does not give expanded details on an other system (unfortunatly).

The descriptions on the receipt are a pain. I hate them, both as a customer and from a work POV. Useless. No idea why they don't make them more descriptive of the actual item purchased.

Yes it would be possible to look at past price changes, but not the easiest thing to do and quite time consuming. I would only bother doing it if I had real concerns that I was being scammed.

MyUserNamesTaken

biglugs wrote:

Is that what the menhir told you? geddit???

Well, they said something, but I don't speak stone. Stones make such lapidary comments.

Sunit

I am sure this has been covered before - but cant find anything specific - what do you guys actually say when the CS say "oh but that SEL is out of date". What is the response to that, that works best? This is bearing in mind you act innocent about the R&R policy and say something along the lines of "oh I just read your if things don't add up policy and..."

Constantine

jordylass wrote:

Could anyone please let me know what the game of the week is for the psp?

I think its Gangs of London

R&C

My OH took back the xbox we bought yesterday (it scanned correctly) to a different store today, and when the customer services girl scanned the items it came to £320, and was about to give OH a refund for £20 more than he paid.

Does this mean that if I bought an xbox plus game of the week from this store they should overcharge me and therefore it might be possible for me to get an R&R?

They have the correct poster up for this week so I just asumed that it would scan correctly in this store too, so I'm confused. Is it possible for them to have the correct poster up but their system not be updated for the new game of the week?

Thanks in advance for any help!

Shy_Ted

Constantine wrote:

That is not the purpose of the asterix. Can't remember what it does indicate - may be something to do with VAT - but it is nothing to do with multi-buys.

Constantine is correct. I can confirm that the asterisk does, indeed, indicate that VAT has ben paid on the item.

Regards Ted

Laura032004

R&C wrote:

My OH took back the xbox we bought yesterday (it scanned correctly) to a different store today, and when the customer services girl scanned the items it came to £320, and was about to give OH a refund for £20 more than he paid.

Does this mean that if I bought an xbox plus game of the week from this store they should overcharge me and therefore it might be possible for me to get an R&R?

They have the correct poster up for this week so I just asumed that it would scan correctly in this store too, so I'm confused. Is it possible for them to have the correct poster up but their system not be updated for the new game of the week?

Thanks in advance for any help!

I think it's because when they do a refund it doesn't take into account offers - hence when you've purchased something on a BOGOF and get a refund, they would refund for both items, unless they purposely only refund for one item. Might be wrong though?

ben500

I personally think McBain should be utterly ashamed of him/herself DON'T YOU REALISE DIET COKE IS BAD FOR YOU?

mandy_moo_1

just had a phone call from HO about an hour ago....they are definitely not budging on the PS2/ XBox thing.

Guy said i could have R&R on the game but not on the console. tried to tell him my reasons why i thought i was in the right ie) i had a copy of the SEL, a copy of a receipt stating the discount applied to the package, and also the fact that some stores are still giving R&R on these items as they are STILL mispriced. He started to get a bit annoyed at this point, and said 'i suppose your one of those Money Saving Experts arent you? that website is always causing problems for us by telling the whole nation whenever a price is wrong and its costing us thousands' :eek: :rotfl: :rotfl:

anyway, upshot is i can STILL only get the game free. was worth a go i suppose.like someone else said....you win some you lose some. I'm sure there'll still be loads more meat out there when it comes to restocking the freezer!!