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Have I just lost £400?
kims_here
Posts: 108 Forumite
in Credit cards
Hi,
I've been a member for a while but more of a reader rather than a poster, I was hoping that someone could please give me some advice as I can't find a similar problem on here to find the answer.
I bought a wedding dress for £400 which was advertised on https://www.preloved.co.uk I paid the seller for it via paypal with my natwest credit card. The dress arrived this morning in a black rubbish bag, it has several rips, tears, holes and stains on it, there are all 62 missing crystals on the dress. I feel totally sick about this.
I have contacted the seller again but of course no reply.
Have I lost my £400?
Will my credit card protect me even though I paid through paypal?
What can I do? Please advise as it is a lot of money for me to lose. I thought I would have been protected but I read somewhere that credit cards don't pay out if you paid by paypal? Is this true? Then would you have to make a credit card claim against paypal itself then? Many thanks Kim
I've been a member for a while but more of a reader rather than a poster, I was hoping that someone could please give me some advice as I can't find a similar problem on here to find the answer.
I bought a wedding dress for £400 which was advertised on https://www.preloved.co.uk I paid the seller for it via paypal with my natwest credit card. The dress arrived this morning in a black rubbish bag, it has several rips, tears, holes and stains on it, there are all 62 missing crystals on the dress. I feel totally sick about this.
I have contacted the seller again but of course no reply.
Have I lost my £400?
Will my credit card protect me even though I paid through paypal?
What can I do? Please advise as it is a lot of money for me to lose. I thought I would have been protected but I read somewhere that credit cards don't pay out if you paid by paypal? Is this true? Then would you have to make a credit card claim against paypal itself then? Many thanks Kim
0
Comments
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Get onto Paypal and open a dispute. That's your first point of call.
The money will be frozen in the other persons account if they haven't yet withdrawn it, and you can plead your case to PayPal.
The problem is that it's never 100% covered with Paypal, they sometimes turn around and say there isn't anything they can do.
Good luck
And Good luck with the wedding 0 -
Try the consumer vent board, they are nice there.0
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Hi,
Thanks for the quick replies, I have just opened a dispute and it says I have to wait 30 days for a decision or something, I just couldn't believe the dress arrived in a black bin bag, if I knew how to post pics on here I would, I'll check out consumer vent thanks0 -
I knew how to post pics on here I would, I'll check out consumer vent thanks
use http://www.tinypic.com/ and upload links from there.0 -
I can't find the other board, sorry where is it?0
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Ive never posted pics before hope you can see them, the dress is just terrible
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What did the description say on preloved? Did it mention any of the damage?0
![http://i47.tinypic.com/34826w2.jpg[/IMG]](http://i47.tinypic.com/34826w2.jpg[/IMG]){kind=link}
![http://i50.tinypic.com/207x2rs.jpg[/IMG]](http://i50.tinypic.com/207x2rs.jpg[/IMG]){kind=link}
![http://i50.tinypic.com/2lo2ijm.jpg[/IMG]](http://i50.tinypic.com/2lo2ijm.jpg[/IMG]){kind=link}
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